184 Oslosales jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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Overview

We are looking for a motivated and persuasiveSales and Business Development to join our marketing agency. The role involves identifying potential clients, reaching out via calls and visits, presenting our marketing services, and closing subscription deals. The right candidate should have excellent communication skills, strong sales ability, and a passion for helping businesses grow through digital marketing solutions.

Key Responsibilities

• Identify and qualify potential clients (restaurants, clinics, retail shops, e-commerce, etc.) through calls, visits, and networking.
• Contact decision-makers to explain our marketing services and how they solve their business challenges.
• Schedule and attend client meetings to present proposals, service packages, and pricing.
• Achieve monthly sales targets by closing new client subscriptions.
• Maintain strong relationships with existing and potential clients to encourage renewals and referrals.
• Prepare simple sales reports (calls made, meetings attended, deals closed) for management.
• Represent the agency professionally and act as the first point of contact for new clients.

Skills

Skills

Essential Skills

• Proven experience insales, business development, or client acquisition (marketing / advertising / SaaS sales experience is a plus).
• Strong communication and interpersonal skills (Arabic + English preferred).
• Ability to explain services clearly and tailor pitches to different industries.
• Confident in making outbound calls and meeting clients face-to-face.
• Persuasive negotiation and closing skills.
• Self-motivated with the ability to work independently and hit targets.
• Familiarity with digital marketing services is an advantage.

Other Requirements

• Valid Kuwait driver’s license and ability to travel to client locations.
• Professional appearance and demeanour.
• Bachelor’s degree in Business, Marketing, or related field (preferred, but not always required).

#J-18808-Ljbffr

Overview We are looking for a motivated and persuasive Sales and Business Development

to join our marketing agency. The role involves identifying potential clients, reaching out via calls and visits, presenting our marketing services, and closing subscription deals. The right candidate should have excellent communication skills, strong sales ability, and a passion for helping businesses grow through digital marketing solutions. Key Responsibilities Identify and qualify potential clients (restaurants, clinics, retail shops, e-commerce, etc.) through calls, visits, and networking. Contact decision-makers to explain our marketing services and how they solve their business challenges. Schedule and attend client meetings to present proposals, service packages, and pricing. Achieve monthly sales targets by closing new client subscriptions. Maintain strong relationships with existing and potential clients to encourage renewals and referrals. Prepare simple sales reports (calls made, meetings attended, deals closed) for management. Represent the agency professionally and act as the first point of contact for new clients. Skills Skills Essential Skills Proven experience in sales, business development, or client acquisition (marketing / advertising / SaaS sales experience is a plus). Strong communication and interpersonal skills (Arabic + English preferred). Ability to explain services clearly and tailor pitches to different industries. Confident in making outbound calls and meeting clients face-to-face. Persuasive negotiation and closing skills. Self-motivated with the ability to work independently and hit targets. Familiarity with digital marketing services is an advantage. Other Requirements Valid Kuwait driver’s license and ability to travel to client locations. Professional appearance and demeanour. Bachelor’s degree in Business, Marketing, or related field (preferred, but not always required).

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JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr

JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr

JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr

JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr

JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr

JOB DESCRIPTION

Summary/ Objective

The Business Development Manager (BDM) will play a key role in driving PayTabs Kuwait’s growth by identifying new business opportunities, building strong client relationships, and expanding market presence. The role is responsible for developing and executing strategies that align with company objectives, ensuring revenue growth, market penetration, and long-term client engagement in Kuwait’s payments and fintech ecosystem.

Essential Functions

• Identify and pursue new business opportunities within the Kuwaiti market.
• Develop and implement go-to-market strategies tailored to the needs of local industries and merchants.
• Monitor competitor activity and market trends to refine business development strategies.
• Build and maintain strong relationships with banks, enterprise merchants, and strategic partners.
• Ensure high levels of customer satisfaction and retention through proactive engagement and solutions.
• Develop and manage a pipeline of high-value opportunities.
• Support cross-selling and upselling of PayTabs products and solutions.
• Work closely with marketing, operations, compliance, and product teams to deliver customized solutions.
• Collaborate with regional and group-level business development teams to align on strategy and execution.
• Provide accurate forecasts and regular reports on sales performance and market insights.
• Stay up to date with Kuwait Central Bank regulations, licensing requirements, and compliance standards.
• Ensure all business activities adhere to company and regulatory frameworks.

Competencies

1. Very strong communication and negotiation skills.
2. High degree of commercial awareness with business acumen and market knowledge.
3. Strong leadership skills and ability to manage the team.
4. Time management and planning skills
5. Demonstrated ability to interpret and adapt to partners needs and expectations.
6. Positive energetic attitude and enthusiasm for developing out of the box strategies and models.
7. Result-Orientated – focused on measurement and areas to improve results.
8. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation Dep.
9. To be goal-oriented, organized team player, self-motivated, self-directed and creative problem solver.

Preferred Education and Experience

1. 10-15 years of demonstrated business development, Sales or Marketing experience in the Fintech vertical.
2. Bachelor’s degree in Marketing or Business Administration or a related field.
3. Post graduate degree is optional.

#J-18808-Ljbffr