64 Management jobs in Kuwait City

Ooredoo is one of the largest telecommunications companies in the Middle East, North Africa, and Asia, operating in 17 countries and serving over 68 million customers. In Kuwait, Ooredoo employs approximately 1,000 talented professionals who contribute to delivering world-class telecom services.
Our vision is to become one of the top 20 telecom companies globally, and we take pride in providing a work environment that empowers our employees to grow and excel.

Ooredoo Kuwait is hiring a Senior Engineer in Demand and Delivery Management , responsible for analyzing business needs, translating them into technical requirements, and implementing comprehensive digital solutions across platforms such as mobile applications, portals, and middleware systems. The role involves coordination between technical and business teams, vendor management, and agile delivery through DevOps and Agile methodologies.

• Join a leading team in the telecommunications industry

• Multicultural work environment that fosters professional development

• Opportunities for innovation and contribution to digital transformation

• Work with cutting-edge platforms and modern technologies

• Analyze business needs and convert them into technical requirements and appropriate solutions

• Coordinate with business units and vendors to ensure timely and efficient delivery

• Design and implement digital solutions (apps, portals, integration systems)

• Communicate with ADM vendors, prioritize requests, review technical designs (HLD/LLD), and follow up on delivery

• Prepare and analyze performance reports, ensure quality assurance, and pre-launch testing

• Provide estimates for cost, timeline, and complexity of proposed solutions

• Support digital transformation initiatives and lead DevOps and Agile-based projects

• Coordinate between technical and business teams for product/service launches

• Ensure solutions meet Ooredoo’s documentation, security, and performance standards

• Manage technical partner relationships to align solutions with market needs

• Bachelor’s degree in Telecommunications, Computer Science, or a related field

• Minimum of 5 years’ experience in solution development and demand management in telecom environments

• Certified in Oracle SOA , with training in DevOps tools and Agile methodologies

• Proven experience in digital solution architecture across BSS and OSS domains

• Strong knowledge of platforms like Siebel CRM , Oracle Fusion , SOA Suite , OSB , and WebLogic

• Project management and vendor coordination experience

• Strong communication, business analysis, and team leadership skills

• Excellent English (written and spoken)

• Ability to work in cross-functional and multicultural teams

• Proficient in Microsoft Office and technical reporting tools

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

Field:

HR and Administration Services

Contract Type:

Full Time - Permanent

Location:

Closing Date:

01-Aug-2025

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success

To support the planning and implementation of needed learning & organizational development processes and programs in collaboration with the Human Resources Department functions and other business units . Implement learning and development initiatives within the organization aiming towards leveraging learning & organizational development expertise. Responsible for assessing the organization’s needs and for the design, implementation and evaluation of development activities that support LOD initiatives

Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders.

Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs

Plan and publish a six-month Leadership training calendar covering all leaders training.

Contribute to the preparation of and approval for the annual leadership training plan

Assist in Developing, implementing, monitoring and updating employees’ career development plans in coordination with major stakeholders

Assist in defining a criteria to identify critical positions in coordination with major stakeholders

Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders

Review and analyze performance results for identified Successors and report back to Management

Monitor and update succession plans for each Successor.

Monitor and update the Talent identification process and assessment center

Identify training needs for all Talents in line with agreed criteria

Manage and assure that Talents follow all approved development plans set for each.

Assist in all Mobility matters and processes for development of employees

Act as a Focal Point of Contact

Maintains and file Assignees Records

Generate Mobility Reports

Monitors all In/ out bound Assignee matters (Pre/On/Post assignment

Drive the T&A collection, analysis and verification.

Contribute in Vendor selection.

Oversee the building of the training calendar.

Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management.

Ensure full alignment of T&D processes and procedures with other HR processes.

Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Bachelor’s degree or equivalent and relevant work experience

Certified as a trainer is an advantage.

At least 6 years of Learning & Development related work experience

A minimum of 1 years’ experience administering a Learning Management System (LMS)

Good understanding of computer/data systems (internal Wataniya Telecom system knowledge is a plus), policies and procedures.

Good command of both written and verbal English, Arabic would be an advantage.

Good knowledge of MS Office applications.

Skilled in the application and delivery L&D concepts, theories, and methodologies.

Interpersonal, organizational, analytical, and critical thinking skills.

Strong interpersonal communication skills.

Job Purpose:

Support the development, maintenance, and operational stability of branch applications and process automation solutions.

This role is primarily responsible for designing, developing, and maintaining automated workflows using tools such as Blue Prism, as well as assisting in the support and enhancement of the Atumverse platform used for branch and self-service operations.

Job Accountabilities:

1. Process Automation Development:
2. Develop, test, and deploy robotic process automation (RPA) solutions using Blue Prism or similar platforms.
3. Analyze manual business processes and identify opportunities for automation.
4. Create and maintain reusable components and follow established RPA design patterns.
5. Support & Maintenance of Automation:
6. Monitor the performance of deployed bots and troubleshoot issues or failures.
7. Perform updates, enhancements, and patching of RPA scripts as required.
8. Document automation workflows, exception handling, and test results.
9. Support for Branch Systems (Atumverse):
10. Provide first-level support and issue resolution for the Atumverse platform.
11. Assist in testing and implementing changes or enhancements to branch application features.
12. Collaborate with business teams to gather feedback and contribute to platform improvements.
13. Coordination & Documentation:
14. Act as a key interface between business users and IT for enhancements and new solution rollouts.
15. Conduct user training, gather feedback post-deployment, and refine solutions as needed.
16. Compliance & Quality:
17. Ensure all automation and system changes comply with IT policies, security guidelines, and audit requirements.
18. Follow change management and incident reporting protocols.

Role Summary

This role is perfect for arab candidates from outside the GCC region with a strong strategic mindset and a proven track record of managing complex real estate or development projects.

We are seeking a seasoned Director – Property Management to lead and elevate our property operations across strategy, architecture, and execution, with a strong emphasis on strategic oversight. The ideal candidate will play a pivotal role in managing and optimizing facilities and projects across multiple units, ensuring alignment with long-term organizational goals.

This opportunity is suited for senior professionals with at least 20 years of project management experience, ideally within real estate, facility operations, or large-scale development projects.

Please note: This is not a construction-focused role. It requires a strategic leader who can align long-term property operations with business goals, guide architectural direction, and drive performance across teams and assets.

Skills

Key Responsibilities

Strategic & Leadership Responsibilities

• Act as a key strategic advisor to senior leadership on all matters related to property development, operations, and optimization.
• Lead long-term planning, performance improvement, and the strategic roadmap for Fit-Out, Facility Management, and Project Development units.
• Analyze existing infrastructure and recommend changes to improve functionality, sustainability, and ROI.
• Provide guidance on aligning property operations with overall business objectives.

Architecture & Project Oversight

• Collaborate with architects and consultants to ensure strategic alignment of design, cost, and operational viability.
• Review and approve project plans, ensuring they integrate with long-term development strategies.
• Oversee the implementation and delivery of high-impact projects across properties.

Operational Excellence

• Manage property operations to ensure tenant satisfaction, operational efficiency, and cost control.
• Approve and oversee the Annual Property Operations Plan and maintenance programs.
• Monitor preventive and corrective maintenance across all assets to ensure continuous functionality.

Vendor & Budget Management

• Oversee vendor selection, contract negotiation, and performance monitoring.
• Manage departmental budgets, external contracts, and procurement processes with ongoing financial reviews.

Regulatory & Risk Management

• Ensure compliance with local government regulations, HSE guidelines, and fire safety protocols.
• Lead risk mitigation planning and manage emergency response and asset preservation strategies.

Team Development & Performance

• Lead and mentor a multidisciplinary team of 15+ professionals.
• Conduct regular performance reviews and drive continuous capability development across the team.

Candidate Profile

Education:

• Bachelor’s degree in Mechanical Engineering or related discipline
• (Master’s degree or PMP certification is a plus)

Experience:

• Minimum 20 years of experience in project management, property development, or facilities leadership
• Proven experience in strategic planning and cross-functional team leadership
• Preferably with experience in real estate, facility development, or infrastructure sectors

Skills:

• Strong leadership and strategic planning capabilities
• Ability to align architecture and operations with broader business objectives
• Excellent in communication, budget management, and vendor oversight
• Proficient in Microsoft Office Suite

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• This position will be physically located in Kuwait in support of LOGCAP**
  
  

• This position will be physically located in Kuwait in support of LOGCAP**
  
  

• Assures safety practices are followed
• Coordinates work/inspections with facility managers/occupants
• Researches materials, and prepares necessary documents.
• Responds to emergency service calls during regular hours or after-duty on-call hours.
• Major areas of responsibility include, but are not limited to: residential, commercial, and industrial pest management services, and the safe and efficient operation of industry-particular equipment for LOGCAP V AOR
• Must be knowledgeable of laws governing the application of controlled and non-controlled pesticides and herbicides
  
  

• Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
• Must be a U.S. Citizen
• A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
• At a minimum, must have at least one (1) of three (3) licenses/certifications (i.e., US Sate issued Commercial, US State issued Non-Commercial, or US Department of Defense issued Pesticides Applicator).
• Company will forward License/Certificate to the Armed Forces Management Board for verification. It must be current while employed with the Company and must be renewed prior to expiration.
• Must obtain respiratory program certification within the 90-day probationary period and annually thereafter.
• Education:
• High school diploma or equivalent. Must provide a copy of the diploma.
• Experience:
• Minimum of one (1) year experience in the Pest Control field.
• Skills:
• Excellent communication and people skills
• Able to use computer-automated systems to perform assigned duties.
• Supervisory Responsibilities:
• None
• Working Conditions:
• Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
• Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
• Includes some industrial production environment conditions as well.
• Physical Requirements:
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
• Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
• Must comply with all Fire and Safety Regulations and post policies.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Defense and Space Manufacturing

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Featured

• 2 years ago

Duties & Responsibilities:

Supervision of Maintenance Contractors
Performance Evaluation of SLAs and KPLs
Root Cause Analysis of Technical Issues
Preparation of Reports
Scope and Cost Analysis of Additional Works
Asset Supervision (Preventive & Corrective) through CAFM
Meetings with Client Representatives & Reporting
Inventory Monitoring (Spares & Consumables)
Quality Control
Qualifications:

BTech in Mechanical Engineering
Minimum 2–3 years of experience in Facilities Maintenance
Skills:

Excellent communication in English
MS Office Proficiency
Time Management
Visa – 18 transferable
Interested candidates can drop their CV at (emailprotected) .

Field:

Marketing

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Responsible for tracking, analysing and presenting B2B performance against targets and competition across business segments. Ability to discern patterns or trends from organized information for highlighting actionable outcomes. The role involves data modelling to analyse movement of business numbers and generating incites for management decision making. The analysis will involve tracking key elements linked to customer, revenue, cost optimization and margin growth. Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns. Access market opportunities maintain and develop models for data reporting, participate in projects and ad-hoc analyses.

Prepare daily, weekly and monthly trend analysis of B2B KPI’s

Analyze financial data and create financial models for decision support

Report on financial performance and prepare for regular leadership reviews

Ability to reconcile systems and reports and create KPI’s to match the business needs.

Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements

Work closely with the accounting team to ensure accurate financial reporting

Evaluate financial performance by comparing and analyzing actual results with plans and forecasts

Monitor Product profitability

Guide the cost analysis process by establishing and enforcing policies and procedures

Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards

Increase productivity by developing automated reporting/forecasting tools

Maintain a strong financial analysis foundation creating forecasts and models

Identify trends in financial performance and provide recommendations for improvement

Review business activity and identify recommendations for B2Bmanagement, sales and customer operations.

Working with the analytical functions (Finance/Marketing/Sales/BI ) inside the business to understand requirement and proactively develop tools to support analysis and decision-making

Ability to reconcile reports from different systems and identifying the gap.Provide ad hoc analyses, presentations, and recommendations according to the top management’s needs.

Take responsibility for self-improvement by staying informed about the developments and trends in the industry.

Other duties as assigned by direct or other superiors.

Maintain a good understanding of Ooredoo Kuwait products and service level requirements

University degree (preferably from Statistics, Data Science , Finance, Management, or IT)

At least 3-4 years of work experience in a professional services environment: management consulting, performance tracking, reporting, market research.

Good analytical skills

Proficient is use of Office

Ability to plan, co-ordinate and prioritize activities

Excellent communication and presentation skills

Fluent in spoken and written English and Arabic

Numerate with clear understanding of delivering on financial results

Possess a strong performance- and results orientation

Able to apply high level analytical and creative problem-solving skills

Advanced skills in Microsoft Office tools (Excel and PowerPoint)

Good financial and analytical skills

1. Strategy and Planning - Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Understands the weaknesses and strengths of competitor solutions and footprints and leverages this knowledge in strategy and planning.
   - Proactively looks ahead and identifies actions required to develop Consulting opportunities aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays. Leads Consulting input to account-team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account-team governance and rhythms.
2. Relationship Management - Owns and maintains customer and partner relationships in agreement with the core account team, influences key decision makers, and leads effective rhythms of connection with stakeholders.
   - Builds and maintains relationships with Microsoft decision makers and leaders, leveraging them for customer and partner success.
   - Uses insights from the consulting account-delivery team to monitor project status, anticipate issues, and improve customer experience.
   - Strengthens relationships with Microsoft partner teams, such as software and customer success teams, and contributes to overall account and solution teams.
3. Accelerate Cloud Growth - Maintains up-to-date knowledge of customer priorities, industry trends, and challenges to meet customer needs.
   - Connects with industry experts and shares knowledge within the team.
   - Uses Microsoft Consulting go-to-market scenarios to promote Microsoft Cloud adoption.
   - Identifies and manages strategic cloud opportunities aligned with customer value.
4. Account Team Orchestration - Coordinates the consulting-sales relationship with the core account team, ensuring successful account plan execution and a positive customer experience.
5. Deal Excellence - Uses customer insights and account team input to confirm BANT (Budget, Authority, Need, Timeline) and advance opportunities.
   - Maintains relationships to facilitate contract signing and oversees sales to delivery transition.
   - Negotiates terms with executive stakeholders, ensuring alignment and agreement.

1. 8+ years industry sales experience in the commercial or public sector (e.g., Finance, Local Government) OR Bachelor's Degree AND 6+ years industry sales experience in the same sectors.
2. 3+ years consulting solution sales experience.
3. Sales expertise in Microsoft technologies, focusing on Azure, Cloud Migrations, Infrastructure, Data & AI, Cyber Security, and Business Applications.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please send a request via the Accommodation request form. Benefits and perks may vary depending on employment nature and country.