56 IT Support Engineer One Day Support jobs in Kuwait

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IT Help Desk Support Specialist

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IT Help Desk Support Specialist

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KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

Job Id :100170834

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Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

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1 day ago

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Full-Time

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Kuwait Jobs

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Kuwait . Security Systems Technician / PSEP - TS/SCI

Security Systems Technician / PSEP - TS/SCI

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

Help Desk Technical Tier I Support

personnel perform a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

Responsibilities

Candidate must be prepared to live and work in the country of Kuwait. Must be willing and able to work up to 60 hours per week. Must be willing and able to work all shifts, including nights and weekends. Field trouble calls via the phone and computer trouble ticketing system. Perform laptop imaging. Perform basic IP troubleshooting. Build user accounts on the domain. Add and remove computers from a Microsoft domain environment. Assign user accounts to appropriate groups and permissions. Build exchange mailboxes. Troubleshoot user email issues. Troubleshoot printers and map shared printers. Document trouble calls and computer/network actions for reporting purposes. Participate in daily and weekly workplace meetings, as required. Abide by all corporate, Government, and local labor laws and regulations. Apply performance standards and quality control standards as directed by Standard Operating Procedures. Abide by all safety and security rules and regulations. Perform other duties related to the job position.

This Position Requires

US Citizenship US DOD Secret Clearance A valid current US Passport

Required Certifications - Must possess one (1) of the following certifications:

A+ CE CCNA-Security Network+ CE CND SSCP Must maintain active certification throughout employment

Additional Requirements

An Associate’s degree in Networking is preferred. Minimum seven (7) years of professional work experience with IT systems. Minimum four (4) years of professional work experience in IT customer support. Minimum two (2) years of experience in a military environment. In lieu of degree, must possess eleven (11) years of related specialized work experience. Effective interpersonal and communication (written and verbal) skills.

DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. #J-18808-Ljbffr

**The Company**:
**Fast Telco Subsidiary of Ooredoo
**The Role**:
**Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers, Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers.**

**Key Accountabilities & Activities**:

- Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Receive calls from the 121 Hotline from Retail Stores and dealers.
- Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff.
- Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable.
- Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team. Handle payment transactions from customers who wish to pay their bills and top up credit on mobile phone.
- Describe and escalate problems through the Customer Care systems.
- Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution.
- Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff.
- Gather customer information from various areas within the Company, such as Technology, Call Monitoring, and Finance etc.) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly.
- Follow up on escalated TT’s with other departments like tech, finance, marketing, sales, CC.
- Provide efficient support for B2C customers over the phone with to first call resolution KPI.
- Escalate non-resolved cases to concerned departments as per Interaction Center procedures.
- Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers.
- Identify and escalate situations requiring urgent attention to shift leader or supervisor.
- Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system.
- Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives.
- Step-by-Step configuration for customer devices.
- Troubleshooting customer last mile and access equipment related to DSL and GPON subscriptions.
- Troubleshooting Wi-Fi issues of customers CPEs.
- Ensure customers subscribed speeds are matching service subscription defined in Company CRM.
- Execute additional configuration as per customer request within customer subscription bundle and eligibility.
- Detect and report issues that appear to impact large numbers of customers in early stages.
- Complete daily reports, that reflects the number and type of received complains.
- Act as a source for technical assistant and as a reference for other team members when needed.
- Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Requirements**:

- Network Experience covering basic routing and switching knowledge.
- Experience with Wi-Fi networks configuration and Troubleshooting.
- Proficiency in both English and Arabic languages.
- Knowledge and experience of customer service practices and call Center processes.
- Experience with DSL media troubleshooting and configuration.
- Experience with GPON media troubleshooting and configuration

**Qualification**:

- Diploma/Bachelor degree in computer science, engineering or a related field.
- Fresh graduated or have relevant experience.
- A+, MCSE, CCNA certificate (preferred)

**Note: you will be required to attach the following**:

Junior IT Help Desk Professional needed In hawally

Featured

• 2 years ago

Junior IT Help Desk Professional needed In hawally. We are looking for a motivated Junior IT Help Desk professional to join our school in Kuwait. The chosen candidate will play a crucial role in providing technical support and assistance to our internal users. This is an excellent opportunity for individuals seeking to gain valuable experience in the IT field and advance their careers.

Respond to help desk tickets and provide technical support to internal users.
Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
Install, configure, and maintain software applications and operating systems.
Set up and maintain user accounts, including password resets and permissions.
Assist with network troubleshooting and connectivity issues.

Collaborate with IT team members to resolve complex technical problems.
Create and maintain documentation of IT processes and procedures.
Stay current with technology trends and advancements in the IT industry.
Preferred Candidate:

Minimum 1-2 years of experience in a similar IT support role.
Strong knowledge of Windows operating systems and Microsoft Office Suite.
Experience troubleshooting hardware and software issues.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks effectively.

Detail-oriented and able to follow instructions and procedures accurately.
Technical certifications such as CompTIA A+, Microsoft Certified Professional, or Cisco Certified Network Associate are a plus.
Knowledge of basic networking concepts and protocols.
Skills:

Strong problem-solving skills and ability to think critically.
Excellent communication and interpersonal skills.
Ability to work well under pressure and meet tight deadlines.
Knowledge of IT best practices and industry standards.
Ability to learn new technologies quickly and adapt to changing environments.

Salary: 100-400KWD (Please note this is an approximation and may not be directly relevant to the job).

#J-18808-Ljbffr

Junior IT Help Desk Professional needed In hawally

Featured 2 years ago Junior IT Help Desk Professional needed In hawally. We are looking for a motivated Junior IT Help Desk professional to join our school in Kuwait. The chosen candidate will play a crucial role in providing technical support and assistance to our internal users. This is an excellent opportunity for individuals seeking to gain valuable experience in the IT field and advance their careers. Respond to help desk tickets and provide technical support to internal users. Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals. Install, configure, and maintain software applications and operating systems. Set up and maintain user accounts, including password resets and permissions. Assist with network troubleshooting and connectivity issues. Collaborate with IT team members to resolve complex technical problems. Create and maintain documentation of IT processes and procedures. Stay current with technology trends and advancements in the IT industry. Preferred Candidate: Minimum 1-2 years of experience in a similar IT support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience troubleshooting hardware and software issues. Excellent communication and customer service skills. Ability to work independently and prioritize tasks effectively. Detail-oriented and able to follow instructions and procedures accurately. Technical certifications such as CompTIA A+, Microsoft Certified Professional, or Cisco Certified Network Associate are a plus. Knowledge of basic networking concepts and protocols. Skills: Strong problem-solving skills and ability to think critically. Excellent communication and interpersonal skills. Ability to work well under pressure and meet tight deadlines. Knowledge of IT best practices and industry standards. Ability to learn new technologies quickly and adapt to changing environments. Salary: 100-400KWD (Please note this is an approximation and may not be directly relevant to the job).

#J-18808-Ljbffr

Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
**Responsibilities**
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
+ Assists the IMO with daily functions of computer, network and software management for the site and all users
+ Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
+ Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
+ Troubleshoots all other site authorized software with IMOs and users
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager
+ Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
+ Works within a small continuous improvement focused team
+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities
+ Completes all tasks and assignments as requested by Supervisors and Management
+ Performs other duties and assignments as required
**Qualifications**
+ Must be a US citizen with an active Secret clearance, or higher level, security clearance
+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
+ Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications
+ Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
+ You must be able to meet all health requirements
+ Must be able to pass a detailed medical and dental exam
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
+ Must have a working knowledge of Microsoft Office software
+ Demonstrated strong customer service skills are mandatory
+ Excellent interpersonal skills are required
+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ Computing Environment Certificates
+ CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MD-100: Windows Client
+ Microsoft: MTA: Microsoft Technology Associate
+ Microsoft: MTA: Windows Server Administration Fundamentals
**Job ID**
2025-18643
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

Web Developer and Help Desk IT Support Required In Salmiya

Web Developer and Help Desk IT Support Required In Salmiya. Ready to start immediately with experience in retail and e-commerce.

Valid transferable Visa 18
Minimum of 5 years’ experience in the same sector.
To apply, please send your CV to (emailprotected) . Please include the position you are applying for in the subject line of the email.

Salary range: 100-400 Kwd (no link with this job).

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Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
**Responsibilities**
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
+ Assists the IMO with daily functions of computer, network and software management for the site and all users
+ Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
+ Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
+ Troubleshoots all other site authorized software with IMOs and users
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager
+ Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
+ Works within a small continuous improvement focused team
+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities
+ Completes all tasks and assignments as requested by Supervisors and Management
+ Performs other duties and assignments as required
**Qualifications**
+ Must be a US citizen with an active Secret clearance, or higher level, security clearance
+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
+ Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications
+ Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
+ You must be able to meet all health requirements
+ Must be able to pass a detailed medical and dental exam
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
+ Must have a working knowledge of Microsoft Office software
+ Demonstrated strong customer service skills are mandatory
+ Excellent interpersonal skills are required
+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorize
**Certifications for this job title are listed as follows:**
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ Computing Environment Certificates
+ CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MD-100: Windows Client
+ Microsoft: MTA: Microsoft Technology Associate
+ Microsoft: MTA: Windows Server Administration Fundamentals
**Job ID**
2025-18673
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
**Responsibilities**
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
+ Assists the IMO with daily functions of computer, network and software management for the site and all users
+ Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
+ Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
+ Troubleshoots all other site authorized software with IMOs and users
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager
+ Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
+ Works within a small continuous improvement focused team
+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities
+ Completes all tasks and assignments as requested by Supervisors and Management
+ Performs other duties and assignments as required
**Qualifications**
+ Must be a US citizen with an active Secret clearance, or higher level, security clearance
+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
+ Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications
+ Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
+ You must be able to meet all health requirements
+ Must be able to pass a detailed medical and dental exam
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
+ Must have a working knowledge of Microsoft Office software
+ Demonstrated strong customer service skills are mandatory
+ Excellent interpersonal skills are required
+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized.
**Certifications for this job title are listed as follows:**
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security .
+ Cisco: CCNP: Certified Network Professional - Security.
+ CompTIA: A+ ce.
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).
+ CompTIA: CySA+ ce: Cybersecurity Analyst.
+ CompTIA: Network+ ce.
+ CompTIA: Security+ ce.
+ CompTIA: SecurityX ce.
+ GIAC: GCED: Certified Enterprise Defender.
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.
+ GIAC: GICSP: Industrial Cyber Security Professional.
+ GIAC: GSEC: Security Essentials.
+ ISACA: CISA: Certified Information Systems Auditor.
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional.
+ ISC2: SSCP: Systems Security Certified Practitioner.
+ Computing Environment Certificates.
+ CompTIA: Server+.
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate.
+ Microsoft: MCSA: Windows 10.
+ Microsoft: MCSA: Windows Server 2012.
+ Microsoft: MCSA: Windows Server 2016.
+ Microsoft: MCSE: Cloud Platform and Infrastructure.
+ Microsoft: MCSE: Enterprise Devices and Apps.
+ Microsoft: MCSE: Private Cloud 2012.
+ Microsoft: MCSE: Server Infrastructure 2012.
+ Microsoft: MCT: Certified IT Professional.
+ Microsoft: MCT: Certified Systems Administrator.
+ Microsoft: 365 Certified: Endpoint Administrator Associate.
+ Microsoft: 365 Certified: Enterprise Administrator Expert.
+ Microsoft: 365 Certified: Messaging Administrator Associate.
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate.
+ Microsoft: 365 Certified: Security Administrator Associate.
+ Microsoft: Certified: Azure Administrator Associate.
+ Microsoft: Certified: Azure Database Administrator Associate.
+ Microsoft: Certified: Azure Security Engineer Associate.
+ Microsoft: Certified: Azure Solutions Architect Expert.
+ Microsoft: Certified: Identity and Access Administrator Associate.
+ Microsoft: Certified: Information Protection Administrator Associate.
+ Microsoft: Certified: Security Operations Analyst Associate.
+ Microsoft: MCSA: SQL 2016 Database Admin.
+ Microsoft: MCSA: SQL 2016 Database BI Development.
+ Microsoft: MCSA: SQL 2016 Database Dev.
+ Microsoft: MCSE: Core Infrastructure.
+ Microsoft: MCSE: Database Management and Analytics.
+ Microsoft: MCSE: Productivity Solutions Expert.
+ Microsoft: MD-100: Windows Client.
+ Microsoft: MTA: Microsoft Technology Associate.
+ Microsoft: MTA: Windows Server Administration Fundamentals.
**Job ID**
2025-18688
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).