46 Head Of Operations Benelux jobs in Kuwait

Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities

Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget. Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock. Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships. Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations. Medical Records Management: Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed. Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies. Ensure proper training and compliance with medical record documentation standards across the organization. Facility Management: Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained. Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary. Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation. Develop and manage facility-related budgets and ensure the cost-effectiveness of operations. Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance. Hospitality Management: Housekeeping, cleaning, security and catering services Skills & Competencies

Strong leadership and team management skills with the ability to motivate. Excellent communication in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making under pressure. Familiar with healthcare software systems. Adaptable with the ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter Education & Qualifications

Bachelor's degree in Engineering Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role. Previous leadership experience in a multi-disciplinary Hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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Overview

This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack.

As a leader on cyber security in the company, the SecOps team manager will collaborate with our Organisational Learning and Development team to develop playbooks and facilitate SecOps training across Canonical. They will operate in a wider security organisation, run a high performing security team and improve Canonical's security posture. They will lead initiatives to integrate the team's insights into Canonical's broader software development process.

While this is a management position, we expect managers to be expert practitioners, able to lead by example, contribute at the highest level, and assess work based on their own professional experience and skill. Candidates should have deep, hands-on expertise with a range of open source and proprietary security tooling and practices, which they can integrate into a holistic next generation security solution across the breadth of Canonical's interests.

The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

This role reports to the CISO.

What you will do in this role

• Hire and mentor a team of outstanding technical security professionals
• Define Canonical's SecOps security standards and playbooks
• Own and drive the architecture and design of the SOC
• Analyse and improve Canonical's security architecture
• Evaluate, select and implement new security tools and practices
• Identify, contain and guide the remediation of security threats and cyber attacks
• Grow the presence and thought leadership of Canonical SecOps practice
• Contribute to open source threat intelligence initiatives
• Drive threat modelling, tabletop exercises and other SecOps practices across Engineering, IS and Canonical
• Develop Canonical SecOps learning and development materials
• Publish blog posts, whitepapers and conference presentations
• Identify, implement and track SecOps KPIs
• Plan and deliver SecOps work in the framework of Canonical's agile engineering practice
• Work with Security leadership to present information and influence change

What we are looking for

• Proven track record of mitigating with advanced threat actors and nation state threats
• Expert technical understanding of SOCs from the ground up
• In depth knowledge of SOC architecture and design including strategies for logging, firewalls, network segmentation, honeypots etc
• Someone who understands how the SOC works not just how to use it
• Expert in Linux security
• Ability to define, implement, automate and measure effective incident response playbooks
• Knowledge of security architecture and market-leading security tools
• Experience contributing to, and consuming, threat intelligence feeds
• Experience in security risk management frameworks such as NIST CSF
• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Deep personal motivation to be at the forefront of technology security
• Leadership and management ability
• Excellent business English writing and presentation skills
• Confidence to report security performance metrics with accountability for accuracy and completeness

Optional things we value

• Experience in offensive or defensive security teams with hands-on ability
• Experience with open source security tools
• Experience with security standards such as ISO 27001
• Experience with security posture management of corporate endpoints

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Overview This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack.

As a leader on cyber security in the company, the SecOps team manager will collaborate with our Organisational Learning and Development team to develop playbooks and facilitate SecOps training across Canonical. They will operate in a wider security organisation, run a high performing security team and improve Canonical's security posture. They will lead initiatives to integrate the team's insights into Canonical's broader software development process.

While this is a management position, we expect managers to be expert practitioners, able to lead by example, contribute at the highest level, and assess work based on their own professional experience and skill. Candidates should have deep, hands-on expertise with a range of open source and proprietary security tooling and practices, which they can integrate into a holistic next generation security solution across the breadth of Canonical's interests.

The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

This role reports to the CISO.

What you will do in this role

Hire and mentor a team of outstanding technical security professionals

Define Canonical's SecOps security standards and playbooks

Own and drive the architecture and design of the SOC

Analyse and improve Canonical's security architecture

Evaluate, select and implement new security tools and practices

Identify, contain and guide the remediation of security threats and cyber attacks

Grow the presence and thought leadership of Canonical SecOps practice

Contribute to open source threat intelligence initiatives

Drive threat modelling, tabletop exercises and other SecOps practices across Engineering, IS and Canonical

Develop Canonical SecOps learning and development materials

Publish blog posts, whitepapers and conference presentations

Identify, implement and track SecOps KPIs

Plan and deliver SecOps work in the framework of Canonical's agile engineering practice

Work with Security leadership to present information and influence change

What we are looking for

Proven track record of mitigating with advanced threat actors and nation state threats

Expert technical understanding of SOCs from the ground up

In depth knowledge of SOC architecture and design including strategies for logging, firewalls, network segmentation, honeypots etc

Someone who understands how the SOC works not just how to use it

Expert in Linux security

Ability to define, implement, automate and measure effective incident response playbooks

Knowledge of security architecture and market-leading security tools

Experience contributing to, and consuming, threat intelligence feeds

Experience in security risk management frameworks such as NIST CSF

An exceptional academic track record from both high school and university

Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path

Drive and a track record of going above-and-beyond expectations

Deep personal motivation to be at the forefront of technology security

Leadership and management ability

Excellent business English writing and presentation skills

Confidence to report security performance metrics with accountability for accuracy and completeness

Optional things we value

Experience in offensive or defensive security teams with hands-on ability

Experience with open source security tools

Experience with security standards such as ISO 27001

Experience with security posture management of corporate endpoints

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Construction Plants and Equipment

Key Responsibilities:

• Plant & Equipment Operations Management : Oversee the daily operations of fixed plants (e.g., asphalt plants, concrete plants, mixers, crushers) and large fleet of construction plant machinery, including mobile equipment (e.g., excavators, graders, bulldozers, rollers). Coordinate the scheduling, mobilization, and demobilization of plant and machinery across multiple construction sites. Monitor the performance of equipment, ensuring that machinery is utilized efficiently to meet project demands while minimizing downtime.
• Preventive Maintenance & Asset Management : Implement and enforce a preventive maintenance program to maximize equipment uptime and lifespan. Ensure all equipment and machinery are regularly serviced, inspected, and maintained to meet the operational requirements of road construction and infrastructure projects. Keep detailed records of machinery usage, maintenance, and repairs, and ensure all legal certifications and inspections are up to date.
• Fleet Management & Equipment Optimization : Oversee the performance of the fleet, assessing utilization rates, fuel consumption, and overall efficiency to optimize asset deployment. Oversee the asset register is updated with accurate data on equipment status, location, maintenance history, and performance. Lead the strategic planning for fleet expansion, replacement, and decommissioning based on the company's long-term project needs and equipment lifecycle.
• Health, Safety & Quality : Ensure compliance with health, safety, and environmental regulations specific to construction plants and equipment. Address any safety incidents or non-compliance issues in a timely manner. Implement and maintain rigorous quality control systems and ensure compliance with industry standards.
• Budgeting & Cost Control : Develop and manage budgets related to plant operations, including costs for fuel, maintenance, repairs, and equipment rentals. Control operating costs and proactively seek opportunities to reduce costs related to machinery operations. Ensure that all operations adhere to the company’s budget and cost constraints.
• Team Leadership & Training : Ensure that operators are properly trained in machinery operation, equipment operation, safety standards, and maintenance procedures. Coordinate with plant managers and site teams to ensure adequate staffing and the right equipment for each project. Foster a collaborative, solution-oriented work environment, ensuring that all team members understand their roles and responsibilities.
• Communication & Coordination : Work closely with project managers and other department heads to ensure that plant and machinery requirements are met for ongoing and upcoming projects. Coordinate the timely procurement and delivery of plant and machinery to ensure that projects are executed efficiently.
• Continuous Improvement & Reporting : Drive continuous improvement initiatives related to plant efficiency, equipment efficiency maintenance practices, and safety procedures. Prepare and present regular performance reports for senior management, including key performance indicators (KPIs) such as equipment utilization, maintenance costs, fuel efficiency, and safety performance. Analyze operational data to identify trends and propose solutions to improve the productivity of plant operations.

Skills

Qualifications & Experience:

• Education: Bachelor’s degree in civil engineering, or a related field. Postgraduate qualifications in Operations Management or a related field (desirable).
• Experience: Minimum of 15 years of experience in construction plant and equipment management, specifically with companies having road construction or infrastructure projects. Proven experience managing a diverse fleet of mobile and stationary machinery, including but not limited to pavers, rollers, excavators, graders, crushers, and batching plants. Demonstrated ability to manage large teams and collaborate with various departments (e.g., procurement, project management, safety).

Key Skills:

• Leadership and team management skills, with experience leading multi-disciplinary teams.
• Strong technical knowledge of heavy equipment, plant machinery, and road construction technologies.
• Proficiency in fleet management software and ERP systems (e.g., SAP, CMMS, etc.).
• Expertise and proficiency in quality management.
• Excellent communication and interpersonal skills, with the ability to manage relationships at all levels.
• Strong understanding of health, safety, and environmental regulations and standards, ISO.9001:2015

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Job description:

Job Summary

To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.

Job Responsibilities

1. Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved.
2. Achieve profit objectives by leading/directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly.
3. Achieve sales objectives by leading/directing teams to attain targets in their areas. Implement area marketing plans and monitor market conditions to maximize sales and profits while minimizing competitor intrusion.
4. Drive profitability by focusing on top-line sales and other P&L items such as food cost, labor cost, utility cost, etc.
5. Ensure total customer satisfaction by adhering to all Wendy’s Company operating standards, procedures, and systems.
6. Ensure all food safety procedures are executed according to company policies and local health/sanitation regulations; take corrective actions as needed. Safeguard cash and physical assets.
7. Manage customer complaints/feedback in coordination with the person-in-charge regarding the nature of the complaints/feedback.
8. Manage the effective development and utilization of the operations team to maximize their contribution and future career growth. Achieve manpower and turnover goals. Coordinate with HR for team development through effective training and performance management systems.
9. Responsible for driving succession planning in coordination with HR & Training.
10. Coach and mentor restaurant management teams to focus on delivering desired results.

Candidate Requirements

• 10+ years of experience in restaurant management, including overseeing multi-location operations, or an equivalent combination of education and experience.
• Thorough knowledge of restaurant operations, local market business practices, laws and regulations, marketing, training, and human resources within the franchise organization.

Education

Bachelor’s Degree in Restaurant Management.

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Overview

Salary: 3,000 KD + Benefits

Introduction: Our client – a leading Retail Company is currently searching for a dynamic Operations Manager to join their team in Kuwait.

Mandatory Requirements

• Retail Store Operations Experience.
• Experience in Hypermarket environment preferred.
• Knowledge of Financial Operations and processes.

Job Profile

• Participating in formulation and achievement of the organization’s strategic goals.
• Preparing, reviewing, establishing and implementing plans and budgets.
• Managing the operations to ensure efficiency of all employees.
• Developing and implementing company’s operational policies and procedures.
• Reviewing, monitoring & controlling operational performance reports to determine progress.
• Participate in company planning and policy-making with CEO and COO.
• Coordinate business initiatives and integrate people and processes across the company.
• Efficiently delegating the responsibilities.
• Ensure the highest sales and profitability with the maximum customer satisfaction.

Personal Attributes

• Smart, dynamic & aggressive personality.
• Performance oriented.
• Strong leadership and negotiation skills.
• Experience in coaching and developing line managers.

Are you currently looking to grow your career?

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Manage office administration and resources.

Oversee daily operations and ensure efficiency.

Coordinate between departments and vendors.

Perform computer-based tasks such as data entry, record keeping, and document management.

Support management in implementing policies and procedures.

Monitor performance and provide reports.

Skills

Fluent in Arabic and English (spoken and written).

Strong computer skills and proficiency in MS Office.

Previous experience in office management and operations.

Strong organizational, leadership, and communication skills.

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Operational Management

• Manage the daily operations of leisure & entertainment venues (e.g., trampoline parks, gaming zones, cinemas, bowling, VR, attractions).
• Ensure smooth scheduling, staff allocation, and resource planning.
• Oversee inventory, maintenance, and vendor coordination to ensure seamless operations.

Customer Experience & Service Quality

• Handle escalated customer concerns and resolve issues promptly.
• Develop and implement customer engagement initiatives to enhance loyalty and repeat visits.

Team Leadership

• Lead, train, and motivate a diverse operations team.
• Ensure all staff follow company standards, policies, and SOPs.
• Conduct performance evaluations and develop training plans to build team capability.

Health, Safety & Compliance

• Ensure strict adherence to safety protocols and legal requirements.
• Conduct regular safety inspections across all facilities.

Financial & Business Management

• Manage operational budgets, control costs, and maximize profitability.
• Assist with pricing strategies, promotions, and marketing initiatives to drive sales.

Strategic Development

• Contribute to the development of new entertainment concepts and offerings.
• Recommend improvements to enhance operational efficiency and guest experience.
• Stay updated with industry trends, competitor activities, and emerging technologies.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field.
• Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role. (GCC preferred)
• Strong leadership, people management, and communication skills.
• Excellent knowledge of customer service standards and operational best practices.
• Proficiency in budgeting, reporting, and financial analysis.
• Ability to work in a dynamic, high-pressure, and customer-centric environment.
• Fluent in English & Arabic

Skills

• Leadership & team management
• Operational planning & execution
• Strong problem-solving & decision-making abilities
• Customer service excellence
• Safety & compliance knowledge
• Financial & analytical acumen
• Ability to multitask and adapt to changing priorities

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Job Summary: We are seeking a results-driven Operations Manager to lead and optimize core

business functions, ensuring operational efficiency and excellence across departments. This is a senior role focused on streamlining processes, driving performance improvements, and supporting long-term growth strategies. And help executing company goals and targets.

The ideal candidate brings a strong background in operational leadership, cross functional collaboration, and organizational development. A proactive mindset and hands-on problem-solving ability are essential.

Key Responsibilities:

Oversee daily operations across departments to ensure smooth and efficient processes.

• Identify bottlenecks and develop solutions to improve workflow, productivity, and service delivery.

• Implement standard operating procedures (SOPs) and continuous improvement practices.

• Monitor departments KPIs and operational performance metrics; provide data driven insights to leadership.

• Collaborate with sales, HR, marketing, and other departments to align operational goals.

• Lead operational planning for strategic initiatives, expansions, or new projects.

• Support change management efforts and help drive a culture of accountability and efficiency.

Skills

Requirement open for Arab nationals

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

10+ years of experience in operations, with at least 3 years in a managerial role

Strong leadership, organizational, and analytical skills

Proven experience in process optimization, project execution, and team management.

Excellent communication skills and the ability to work across all levels of the organization.

Proficiency in tools such as ERP systems, Excel, and project management platforms.

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