46 Female Sales Reception jobs in Kuwait
Customer Service Advisor
Kuwait City, Al Kuwayt
Al Zayani
Posted 2 days ago
Job Viewed
Job Description
WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive
BLS International Services
Posted today
Job Viewed
Job Description
Communicating and guiding applicants in a polite and helpful manner.
- Responsible for data entry without errors.
- Constantly updating self on product knowledge.
- Guiding applicants on the process.
- Cash handling and reporting accurately.
- Flexible to work in different location and shift timings.
**Additional Skills are Requirements**
- Excellent communication and interpersonal skills.
- Excellent typing skills
- Experience of customer service for an year minimum.
- Flexible in working hours
- Should be a team player
- Should be able to communicate in Hindi
- Should have a valid transferable visa in Kuwait
**Job Types**: Full-time, Permanent
**Salary**: KD30.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Responsible for data entry without errors.
- Constantly updating self on product knowledge.
- Guiding applicants on the process.
- Cash handling and reporting accurately.
- Flexible to work in different location and shift timings.
**Additional Skills are Requirements**
- Excellent communication and interpersonal skills.
- Excellent typing skills
- Experience of customer service for an year minimum.
- Flexible in working hours
- Should be a team player
- Should be able to communicate in Hindi
- Should have a valid transferable visa in Kuwait
**Job Types**: Full-time, Permanent
**Salary**: KD30.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Executive
Dar Scrubs
Posted today
Job Viewed
Job Description
**Requirements**:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Executive
Dar Scrubs
Posted today
Job Viewed
Job Description
**Requirements**:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive
Dar Scrubs
Posted today
Job Viewed
Job Description
**Requirements**:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive
Dar Scrubs
Posted today
Job Viewed
Job Description
**Requirements**:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive
Dar Scrubs
Posted today
Job Viewed
Job Description
**Requirements**:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
**Skills**:
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Report Writing
**About Dar Scrubs**:
Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Kuwait City, Al Kuwayt
Creative Style
Posted today
Job Viewed
Job Description
A well reputed Fashion & Retail company is looking to immediately hire a "Customer Service Representative"
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Co-ordinate with bloggers and models as and when required.
- Maintain proper records and file invoices/orders digitally or/and manually
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- At least 1-2yrs. of experience in a similar role is preferred.
- Track record of over-achieving quota will be a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Must be bilingual.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**Salary**: From KD250.000 per month
Application Question(s):
- What is your salary expectation
- This is an urgent opening. Can you join immediately?
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- Arabic (required)
- English (required)
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Co-ordinate with bloggers and models as and when required.
- Maintain proper records and file invoices/orders digitally or/and manually
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- At least 1-2yrs. of experience in a similar role is preferred.
- Track record of over-achieving quota will be a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Must be bilingual.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**Salary**: From KD250.000 per month
Application Question(s):
- What is your salary expectation
- This is an urgent opening. Can you join immediately?
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- Arabic (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Branches
Al Asimah
AL AHLI BANK OF KUWAIT
Posted 2 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Customer Service Representative - BranchesDeliver high quality service to customers through providing banking services
Generic AccountabilitiesGeneric Accountabilities are not specified for this role
Specific Accountabilities- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Reconciliations: Perform end of day reconciliations accurately and on time
- Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
- Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
- Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Other: Perform any addition duties that assigned by Manager
- High quality customer service
- Requests/applications accurately processed
- Returned cheques,, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience- Experience gained as part of the ABK training programme
- Experience of operational processes and procedures
- Handling customer issues and providing customer service
- Knowledge of products & services
- Understanding of customer needs
- High customer service level
- Strong communication and interpersonal skills
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Branches
Kuwait City, Al Kuwayt
AL AHLI BANK OF KUWAIT
Posted 2 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Branches
Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
#J-18808-Ljbffr
Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9