83 Experience jobs in Kuwait

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial, and administrative operations across the Middle East and beyond. Yalla! Let's do this.

1. Organize the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues.
2. Identify and optimize processes for the team to increase efficiency.
3. Lead the organization of training for the team across technical, communication, project management, and project organization.
4. Lead technical documentation for new products for external viewing by merchants and partners.
5. Attend technical inquiries from customers via Live Chat, Email, & Telephone.
6. Troubleshoot technical issues via online meetings.
7. Analyze merchant requirements and coordinate with their development teams for product integration.
8. Provide gateway and feature functionality training to merchants and partners as needed.
9. Provide technical product support and help resolve merchant account or gateway issues.
10. Coordinate between customer care, sales, and technical teams for product integrations.
11. Organize training sessions on product developments.
12. Understand the payment domain within local, regional, and global markets.
13. Scope projects, build business cases, and assist with product and platform integrations.
14. Carry out other duties as assigned based on role demand and growth.

1. 4-6 years of role-specific experience with mastery in your craft.
2. Well-versed in PayTech.
3. Preferred degree, but real-world experience is also accepted.
4. High level of client/merchant/stakeholder service.
5. Awareness of when to escalate issues or service concerns.
6. Resilient and flexible, with a learning mindset.
7. Leadership skills and ability to work independently.
8. Shares knowledge and expertise openly.
9. Hands-on approach with team leadership qualities.
10. Focus on quality work and innovation.
11. Effective communication in English, with a preference for Arabic language skills.

Are you ready to shape the future of payments in MENA?

Join our team at 20 Grams , where you will engage with customers to ensure memorable and personalized experiences.

1. Greeting guests
2. Taking orders
3. Providing product recommendations
4. Handling inquiries and feedback
5. Maintaining a welcoming atmosphere

The ideal candidate has:

1. Excellent communication skills
2. A positive attitude
3. A genuine passion for customer satisfaction and coffee culture

Job Title: Guest Experience Leaders
Walk-In Interviews: Join Us Today! Location: 111 2/1 Princess Gate, Colombo

Location: Kuwait

Exciting Overseas Opportunity for Guest Experience Leaders - Kuwait

Are you under 27 years old, fluent in English, and ready for an incredible international adventure? Your dream job awaits in Kuwait!

Position Overview: We are currently seeking enthusiastic and experienced individuals to join our client's team as Guest Experience Leaders in Kuwait. As a Guest Experience Leader, you will play a pivotal role in ensuring exceptional customer experiences and delivering a memorable dining experience for patrons.

Compensation:

• Equivalent to: LKR 184,450 (Conversion Rate - KD 1 = LKR 1,054)

Benefits: Our client offers an attractive employment package for international candidates, which includes:

• Food and Accommodation: Provided
• Medical: Provided
• Transport: Provided
• Flight Tickets: Provided

Key Responsibilities:

• Supervise and lead a team of service crew members.
• Ensure exceptional customer service and satisfaction.
• Oversee the daily operations of the restaurant.
• Handle customer inquiries and promptly resolve any issues.
• Maintain high standards of cleanliness and hygiene.
• Collaborate effectively within a diverse team to ensure a seamless dining experience.

Requirements:

• Age Requirement: Below 27 years old
• Proven experience in a leadership or supervisory role in the foodservice industry
• Energetic and customer-focused attitude
• Exceptional communication and interpersonal skills
• Ability to thrive in a fast-paced environment

How to Apply: Join us for daily preselection and walk-in interviews at our Colombo location. Seize this remarkable international opportunity with one of the world's leading fast-food restaurant chains!

Interview Schedule:

• Location: 111 2/1 Princess Gate, Colombo
• Days: Monday to Friday
• Time: 9:00 AM to 4:00 PM

Can't make it in person? You can also apply online by sending your resume along with a brief cover letter expressing your interest in the position to:

Alternatively, you can submit your resume via WhatsApp to:

WhatsApp:

Don't miss out on this extraordinary opportunity to broaden your horizons while serving up smiles in Kuwait as a Guest Experience Leader. Join us in delivering happiness, one meal at a time, with the assurance of food, accommodation, transport, and flight tickets provided by our client. Seize the chance to grow your career and experience a new culture in the heart of the Middle East

As a Tapster you will:
• Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues
• Identify and optimise processes for the team to increase efficiency
• Lead on the organisation of training for the team across technical, communication, project management and project organisation
• Lead on technical documentation for new products for external viewing by merchants and partners
• Attend technical inquiries from customers on Live Chat, Email & Telephone
• Troubleshoot technical issues via online meeting
• Analyse requirements of merchants and coordinate with their development team for product integration
• Provide gateway and feature functionality training as required to merchants and partners
• Provide technical product support and help resolve merchant account or gateway issues
• Coordinate between customer care, sales and technical team for product integrations
• Organise training sessions regarding developments in product
• Understanding the payment domain within the local, regional and global markets
• Scope projects, build business cases and assist with the integration of our products and other platforms
• Carry out other duties as assigned, based on the demand and growth of the role
What you will bring to the party:
• 4-6 years of role-specific experience and have begun to master your craft.
• Well-versed in PayTech
• Preferred degree, but real-world experience is also accepted
• Demonstrates a high level of client/merchant/stakeholder service
• Awareness of when to escalate issues or service concerns
• Resilient and flexible, learning from experience
• Leadership skills and ability to work without supervision
• Shares knowledge and expertise openly
• Hands-on approach and team leader qualities
• Ensures quality work and innovation focus
• Effective communication with team and clients in English, with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA?

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About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 6 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

We’re looking for a talented, organized, and people-focused Customer Experience Specialist based in Kuwait . You’ll be the local voice of our customers, gathering feedback, handling escalations, and ensuring an exceptional experience across every touchpoint.

In this role, you’ll build strong connections with our customers, coordinate feedback loops, support internal teams, and act as a key liaison for improving customer satisfaction.

Main Responsibilities

• Conduct interviews with customers (via phone, video, or in person)
• Organize and coordinate customer focus groups
• Distribute surveys and gather data-driven insights
• Prepare weekly and monthly reports on key metrics (e.g., quality errors, refunds, NPS, etc.)
  

• Be the main point of contact for escalated cases in Kuwait
• Resolve issues directly with customers with empathy and care
• Support live chat and phone inquiries as needed
  

• Coordinate with General Manager, Marketing, Operations, Product, and Growth teams
• Report bugs, suggest feature enhancements, and share customer feedback
• Collaborate on improving meals and customer offerings
  

• Respond to comments and DMs on Calo’s Kuwait-based social media channels
• Represent Calo’s tone and values in all interactions

Ideal Candidate

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills in both Arabic and English
• Experience using tools like Intercom, Zendesk, or similar systems
• Comfortable using data to support customer experience insights and reports
• Strong organizational and coordination skills

• Empathetic, people-first, and passionate about great service
• Calm and composed under pressure or in challenging situations
• Detail-oriented, especially when communicating important information (e.g., nutrition, pricing)
• Proactive and solution-oriented, with a strong sense of ownership
• A team player with a positive attitude and a growth mindset

Perks that come with this role:

• The chance to build something meaningful in a growing market
• Access to Calo’s delicious meal subscription
• Competitive compensation and stock options
• A vibrant, purpose-driven culture surrounded by passionate colleagues