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Canonical 2 days ago Be among the first 25 applicants Join to apply for the

Support Engineering Manager

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Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

Management of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base Continuous improvement to the team's processes and support service delivery Hire, develop and train support team to match business requirements Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership experience, and preferably team management experience Confidence under pressure, with proven track record of high customer focus Preferably fluent in two languages, English being primary one Excellent communication skills (verbal and written) Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies Proven track record of contributing to Open Source projects Software development experience Experience in working in support organizations Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

What we are looking for in you

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

Nice-to-have skills

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Software Support Engineer” roles. Rust Engineering Lead - Linux and Open Source

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Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

What are we looking for in you

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Responsibilities

1. Assisting the users in generating the required map-based reports from the System.
2. Assisting hardware engineers in resolving System related issues.
3. Providing advice, information and GIS related hands-on training to users on System functions.
4. Documenting details of all changes and customizations made to the System.
5. Providing other support services as instructed from time to time by the Superintendent.
6. Delivering awareness sessions periodically to the users in all Company sites.

Requirements

1. Minimum six (6) years' experience in ESRI Products and solutions.
2. Minimum of eight (8) years' experience in System software support and user training.
3. Certified in Windows 2016 Server and/or related areas.
4. Well skilled in SQL database administration.
5. ESRI Technical Certification in Desktop Domain & Comp TIA CTT+ Certification.

Education

1. BS. in computer engineering/computer science or related areas.

Generic & Specific Skills:
• Shall be able to read, write and speak English language freely.

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The candidate will be responsible for development, support, implementation, troubleshooting, maintenance, and documentation of the assigned application.

The candidate will play an active role in planning, application development, testing, and implementation.

The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications.

KEY RESPONSIBILITIES:

1. Effectively manage and develop applications and services in support of the strategic and operational business requirements of the organization and its customers.
2. Ensure the security and optimum performance of the assigned applications.
Development:
3. Analyze, design, and develop IT applications for providing scalable business solutions in stock exchanges or in large banks.
4. Develop and/or enhance procedures for business solutions.
5. Manage Application lifecycle including waterfall (plan, analyze, design, develop, unit test, and deployment) and agile development.
6. Responsible for requirement gathering, analysis in customization, and reports development as per user requirement.
7. Strong development, reporting, and analytic capabilities within financial services environment.
8. Have sound knowledge of networking and latency measurement and evaluation.
9. Develop specifications for networking and latency measurement in a production environment, assist in designing and implementing solutions, and ensuring that the developed systems meet the requirements.
10. Have sound knowledge of security requirements of network and systems.
11. Develop specifications for securing applications, assist in designing and implementing solutions, and ensuring that the developed systems meet the requirements.
12. Work on Integration involving complex tasks and disparate systems to complete projects.
13. Develop/enhance existing software/application by analyzing and identifying areas for improvements.
14. Write and execute UAT cases; involve testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and is bug-free.
15. Experience and well-versed in managing databases (Postgres, Oracle, MSSQL, MySQL, etc.); should be able to do performance, integrity, security, and fine-tuning of databases. Will be involved in the planning and development of the database, as well as in troubleshooting.

Operational:

1. Experience and well-versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning.
2. Handle the day-to-day operational procedures of business applications.
3. Recommendation of standard operating procedures for optimizing performance of applications.
4. Preparation of standard operating procedures for using, operating, and maintaining applications.
5. Handle the day-to-day support of business applications.
6. Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems.
7. Independently write SQL queries to quickly troubleshoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis.
8. Train/Assist in ensuring that the end users have optimum use of the system.
9. Provide input into improving system reliability, availability, and performance.
10. Upgrade existing applications to the latest versions.
11. Patching and testing of applications – must conduct full UAT process.
12. Effectively manage scope and customer expectations on individual assignments.
13. Follow through on all assignments and take ownership of client issues.
14. Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality.
15. Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on a regular and needs basis.
16. Proactively monitor and review logs and errors and take appropriate measures to resolve the same.
17. Integration with third-party software.
18. Ready to take on extra challenges; perform additional duties as required.
19. Actively contribute and participate with the team to complete tasks, meet goals/objectives, and ensure cost optimization.
20. Follow company policies, procedures, and SDLC practices.
21. Adhere to IT standards and tools.
22. Complete tasks efficiently and in a timely manner.

Documentation:

1. Document systems configuration, and resolutions.
2. Create and maintain policies for users, systems, and applications.
3. Create and maintain DR procedures.
4. Review and Update ISMS procedures on a yearly basis.

QUALIFICATIONS, EXPERIENCE, & SKILLS: Eligibility Criteria:

1. Bachelor's degree in computer science or related degree.
2. Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry.
3. Deep understanding and proven track record of implementing and supporting large-scale projects.

Skills:

1. Strong problem-solving and analytical skills.
2. In-depth knowledge and experience with SDLC methodologies.
3. Experience of working in complex, high-pressured environments.
4. Excellent verbal and written communication skills.
5. Attention to detail.
6. Generate ideas with team members and offer insightful solutions.

Technical Skills Requirement:

1. Certifications: ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration.
2. Protocols: Financial Industry Protocols.

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• Jobs
• Application Support Engineer
  
  

Apply Now!

Application Support Engineer

Salmiya, Kuwait

Job Purpose / Role

• The candidate will be responsible for development, support, implementation, troubleshooting, maintenance and documentation of the assigned application
• The candidate will play an active role in planning, application development, testing and implementation.
• The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications.
  
  

Key Responsibilities

• Effectively manages and develops applications and services in support of the strategic and operational business requirements of the organization and its customers.
• Ensures the security and optimum performance of the assigned applications.
  
  

Development

• Analyse, design and develop IT applications for providing scalable business solutions in stock exchanges or in large banks.
• Develop and/or enhance procedures for business solutions.
• Manage Application lifecycle including waterfall (plan, analyse, design, develop, unit test and deployment) and agile development.
• Responsible for requirement gathering, analysis in customization and reports development as per user requirement.
• Strong development, reporting and analytic capabilities within financial services environment.
• Should have sound knowledge of networking and latency measurement and evaluation.
• Develop specifications for networking and latency measurement in a production environment, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements.
• Should have sound knowledge of security requirements of network and systems.
• Develop specifications for securing applications, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements.
• Work on Integration involving complex tasks and disparate systems to complete projects
• Develop/enhance existing software/application by analysing and identifying areas for improvements
• Write and execute UAT cases; involves testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and are bug-free
• Experience and well versed in managing databases Postgres, Oracle, MSSQL, MySQL etc.); Should be able to do performance, integrity, security and fine tuning of database. Will be involved in the planning and development of the database, as well as in troubleshooting Operational:
• Experience and well versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning.
• Handle the day-to-day operational procedures of business applications.
• Recommendation of standard operating procedures for optimizing performance of application.
• Preparation of standard operating procedures for using, operating and maintaining applications.
• Handle the day-to-day support of business applications.
• Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems.
• Independently write SQL queries to quickly trouble shoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis
• Train/Assist in ensuring that the end users have optimum use of the system
• Provide input into improving system reliability, availability and performance
• Upgrade of existing application to latest versions
• Patching and testing of application – must conduct full UAT process
• Effectively manages scope and customer expectations on individual assignments
• Follows through on all assignments and takes ownership of client issues
• Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality.
• Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on regular and needs basis.
• Proactively monitor and review logs and errors and take appropriate measures to resolve the same.
• Integration with third party software
• Ready to take on extra challenges; performs additional duties as required
• Actively contributing and participating with the team to complete tasks, meet goals/objectives and ensure cost optimization
• Follow company policies, procedures and SDLC practices
• Adhere to IT standards and tools.
• Complete tasks efficiently and in a timely manner
  
  

Documentation

• Document systems configuration, and resolutions.
• Create and maintain policies for users, systems and applications.
• Create and maintain DR procedures.
• Review and Update ISMS procedures on yearly basis.
  
  

Eligibility Criteria

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor's degree in computer science or related degree.
• Minimum Experience:
• Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry
• Deep understanding and proven track record of implementing and supporting large-scale projects
  
  

Skills

• Strong problem solving and analytical skills.
• In-depth knowledge and experience with SDLC methodologies.
• Experience of working in complex, high pressured environments.
• Excellent verbal and written communication skills
• Attention to detail
• Teamwork
• Multitasking
• Generate ideas with team members and offering insightful solutions Technical Skills Requirement:
• Languages C, C++, Java, C#, Linux shell scripting, Python, Java Script
• Platform Windows, UNIX/Linux
• Databases Oracle, MySQL, MSSQL, Postgres
• Source Control GIT, MS Team Foundation
• Certifications ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration
• Protocols Financial Industry Protocols
  
  

Apply Now! #J-18808-Ljbffr

Join to apply for the

Software Support Engineer

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Software Support Engineer

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Software Support Engineer” roles.

Rust Engineering Lead - Linux and Open Source

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Cloud Support Engineer

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Cloud Support Engineer

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location:

This is a globally remote role, unless specified otherwise.

The role entails

Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What are we looking for in you

Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Hands-on and extensive working experience in supporting Linux systems including 3 or more of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Cloud computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Programming fundamentals in any language. Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. Ability to travel internationally twice a year for company events up to two weeks long.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Jobs Application Support Engineer

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Application Support Engineer

Salmiya, Kuwait

Job Purpose / Role

The candidate will be responsible for development, support, implementation, troubleshooting, maintenance and documentation of the assigned application The candidate will play an active role in planning, application development, testing and implementation. The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications.

Key Responsibilities

Effectively manages and develops applications and services in support of the strategic and operational business requirements of the organization and its customers. Ensures the security and optimum performance of the assigned applications.

Development

Analyse, design and develop IT applications for providing scalable business solutions in stock exchanges or in large banks. Develop and/or enhance procedures for business solutions. Manage Application lifecycle including waterfall (plan, analyse, design, develop, unit test and deployment) and agile development. Responsible for requirement gathering, analysis in customization and reports development as per user requirement. Strong development, reporting and analytic capabilities within financial services environment. Should have sound knowledge of networking and latency measurement and evaluation. Develop specifications for networking and latency measurement in a production environment, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements. Should have sound knowledge of security requirements of network and systems. Develop specifications for securing applications, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements. Work on Integration involving complex tasks and disparate systems to complete projects Develop/enhance existing software/application by analysing and identifying areas for improvements Write and execute UAT cases; involves testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and are bug-free Experience and well versed in managing databases Postgres, Oracle, MSSQL, MySQL etc.); Should be able to do performance, integrity, security and fine tuning of database. Will be involved in the planning and development of the database, as well as in troubleshooting Operational: Experience and well versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning. Handle the day-to-day operational procedures of business applications. Recommendation of standard operating procedures for optimizing performance of application. Preparation of standard operating procedures for using, operating and maintaining applications. Handle the day-to-day support of business applications. Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems. Independently write SQL queries to quickly trouble shoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis Train/Assist in ensuring that the end users have optimum use of the system Provide input into improving system reliability, availability and performance Upgrade of existing application to latest versions Patching and testing of application – must conduct full UAT process Effectively manages scope and customer expectations on individual assignments Follows through on all assignments and takes ownership of client issues Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality. Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on regular and needs basis. Proactively monitor and review logs and errors and take appropriate measures to resolve the same. Integration with third party software Ready to take on extra challenges; performs additional duties as required Actively contributing and participating with the team to complete tasks, meet goals/objectives and ensure cost optimization Follow company policies, procedures and SDLC practices Adhere to IT standards and tools. Complete tasks efficiently and in a timely manner

Documentation

Document systems configuration, and resolutions. Create and maintain policies for users, systems and applications. Create and maintain DR procedures. Review and Update ISMS procedures on yearly basis.

Eligibility Criteria

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Bachelor's degree in computer science or related degree. Minimum Experience: Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry Deep understanding and proven track record of implementing and supporting large-scale projects

Skills

Strong problem solving and analytical skills. In-depth knowledge and experience with SDLC methodologies. Experience of working in complex, high pressured environments. Excellent verbal and written communication skills Attention to detail Teamwork Multitasking Generate ideas with team members and offering insightful solutions Technical Skills Requirement: Languages C, C++, Java, C#, Linux shell scripting, Python, Java Script Platform Windows, UNIX/Linux Databases Oracle, MySQL, MSSQL, Postgres Source Control GIT, MS Team Foundation Certifications ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration Protocols Financial Industry Protocols

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