63 Customer Service jobs in Kuwait City
Passenger Services Supervisor (Usn)
Kuwait City, Al Kuwayt
Louis Berger Services
Job Viewed
Job Description
**Passenger Services Supervisor (USN)**:
**Who We Are - Louis Berger Services (LBS)**:
We are Louis Berger Services (LBS) and we specialize in operational excellence for defense mission and public critical infrastructure and facilities, globally. We offer turnkey operation and management solutions to reduce risk and life-cycle costs. As people-focused, safety-minded collaborators we are committed to unlocking the potential held by a workforce that is as diverse as the communities we serve. Join us and be involved in projects in our growing organization that partners with national, state, and local government agencies, multilateral institutions and commercial industry clients.
At the core of everything we do are our values: safety, ethics, respect, value, inclusion, community and excellence. These values are instilled into all of our relationships, projects, programs, and activities enabling us to provide solutions that have a positive impact on society.
Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
**This Opportunity**:
Enter paragraph summary of job. Any information you enter in the job description should be typed in, or copy/pasted as plain text. Use Shift+Ctrl+V as the paste function in order to paste as plain text. You do not want to modify the formatting (font, sizes, colors, etc.) in the description. This will allow your descriptions to display on the career center using WSP's consistent format and colors set up on the site.
**Your Impact**:
- Act as Passenger Manager when required.
- Responsible for all aspects of the safe and correct operation of Passenger Services.
- Perform passenger service functions IAW AFI 24-605, Volume 2 and DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
- Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
- Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
- Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
- Ensure proper posting of Space Available and Space Required passenger listings.
- Monitor personnel training and ensures compliance when determining travel eligibility.
- Ensure Passenger Service Specialist properly announced approved passenger briefings.
- Verify GATES X-man Excel file inputs are accurate as per the PWS.
- Work with remote sites to ensure timely delivery of passenger information as per the PWS.
- Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
- Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
- Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
- Monitor employees to ensure they are properly performing vehicle inspections and ensure issues are properly reported to maintenance.
- Verify collection of orders for all flights as per the PWS and regulations.
- Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
- Enforce the screening exemption letter and provides the Passenger Manager updates when required.
- Monitor sterile passenger holding areas ensuring they are properly used and maintained.
- Ensure passengers are briefed on the AMC Commander’s comment box location and reports any issues to the Passenger Service Manager.
- Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
- Ensure baggage is separated by destination as per the PWS.
- Monitor and ensure mishandled baggage is documented as per the PWS.
- Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
- Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
- Task employees to transport passengers, aircrew and LBS employees.
- Monitor flight line activities of section personnel to ensure compliance with guidelines and procedures.
- Ensure personnel are escorting trucks and buses IAW base guidelines.
- Process Distinguished Visitors (DV’s) working with Protocol office.
- Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
**Who You Are**:
**Required Qualifications**
- Must have two (4) years of working knowledge in performing Passenger Terminal Operations Services.
- Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
- Customer Services professional.
- Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level
**Who We Are - Louis Berger Services (LBS)**:
We are Louis Berger Services (LBS) and we specialize in operational excellence for defense mission and public critical infrastructure and facilities, globally. We offer turnkey operation and management solutions to reduce risk and life-cycle costs. As people-focused, safety-minded collaborators we are committed to unlocking the potential held by a workforce that is as diverse as the communities we serve. Join us and be involved in projects in our growing organization that partners with national, state, and local government agencies, multilateral institutions and commercial industry clients.
At the core of everything we do are our values: safety, ethics, respect, value, inclusion, community and excellence. These values are instilled into all of our relationships, projects, programs, and activities enabling us to provide solutions that have a positive impact on society.
Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
**This Opportunity**:
Enter paragraph summary of job. Any information you enter in the job description should be typed in, or copy/pasted as plain text. Use Shift+Ctrl+V as the paste function in order to paste as plain text. You do not want to modify the formatting (font, sizes, colors, etc.) in the description. This will allow your descriptions to display on the career center using WSP's consistent format and colors set up on the site.
**Your Impact**:
- Act as Passenger Manager when required.
- Responsible for all aspects of the safe and correct operation of Passenger Services.
- Perform passenger service functions IAW AFI 24-605, Volume 2 and DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
- Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
- Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
- Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
- Ensure proper posting of Space Available and Space Required passenger listings.
- Monitor personnel training and ensures compliance when determining travel eligibility.
- Ensure Passenger Service Specialist properly announced approved passenger briefings.
- Verify GATES X-man Excel file inputs are accurate as per the PWS.
- Work with remote sites to ensure timely delivery of passenger information as per the PWS.
- Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
- Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
- Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
- Monitor employees to ensure they are properly performing vehicle inspections and ensure issues are properly reported to maintenance.
- Verify collection of orders for all flights as per the PWS and regulations.
- Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
- Enforce the screening exemption letter and provides the Passenger Manager updates when required.
- Monitor sterile passenger holding areas ensuring they are properly used and maintained.
- Ensure passengers are briefed on the AMC Commander’s comment box location and reports any issues to the Passenger Service Manager.
- Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
- Ensure baggage is separated by destination as per the PWS.
- Monitor and ensure mishandled baggage is documented as per the PWS.
- Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
- Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
- Task employees to transport passengers, aircrew and LBS employees.
- Monitor flight line activities of section personnel to ensure compliance with guidelines and procedures.
- Ensure personnel are escorting trucks and buses IAW base guidelines.
- Process Distinguished Visitors (DV’s) working with Protocol office.
- Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
**Who You Are**:
**Required Qualifications**
- Must have two (4) years of working knowledge in performing Passenger Terminal Operations Services.
- Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
- Customer Services professional.
- Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level
This advertiser has chosen not to accept applicants from your region.
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Customer Service Officer
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 8 days ago
Job Viewed
Job Description
Job Responsibilities:
- Coordinate and schedule limousine and chauffeur services efficiently
- Monitor and dispatch drivers in real-time
- Communicate clearly with drivers and customers to ensure on-time service
- Track vehicle locations using GPS systems
- Handle urgent requests, route changes, and last-minute bookings
- Maintain accurate records of trips, schedules, and driver assignments
- Work closely with operations, customer service, and fleet management teams
Requirements:
- Previous experience as a dispatcher or in a similar logistics/transportation role (preferred)
- Strong communication and multitasking skills
- Proficient in using dispatch or GPS tracking software
- Good knowledge of Kuwait’s roads and traffic patterns
- Ability to work in shifts, including weekends or nights if needed
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Kuwait City, Al Kuwayt
The Cigna Group
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at The Cigna Group
Join to apply for the Customer Service Representative role at The Cigna Group
Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
- Bachelor’s degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at The Cigna Group by 2x
REQUIRED CUSTOMER SERVICE REPRENSTTATIVE Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING Guest Experience Expert (Front Desk Agent), PRE OPENINGWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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1
Customer Service Advisor
Kuwait City, Al Kuwayt
Al-Zayani Automotive
Posted 5 days ago
Job Viewed
Job Description
Job Overview:
As a Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience.
Key Responsibilities:
- Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards.
- Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues.
- Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently.
- Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications.
- Perform vehicle inspections and prepare comprehensive reports for clients and management.
- Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines.
- Ensure all repair work is completed in compliance with safety standards, and local regulations.
- Maintain a clean and organized work environment.
- Keep accurate records of parts used, labor hours, and repairs performed.
- Stay updated with the latest advancements in luxury automotive technology and best practices.
Skills
Requirements:
- Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment.
- Master Technician certification or equivalent qualification (ASE, OEM training, etc.).
- Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems.
- Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus.
- Proficiency with diagnostic tools, specialized equipment, and software systems.
- Exceptional problem-solving and critical-thinking abilities.
- Ability to work under pressure while maintaining a high level of attention to detail.
- Excellent communication and interpersonal skills.
- A customer-centric approach with a strong commitment to delivering the highest quality service.
- Valid driver’s license with a clean driving record.
- Availability to work flexible hours, including weekends or on-call shifts, if necessary.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Advisor
Kuwait City, Al Kuwayt
Al Zayani
Posted today
Job Viewed
Job Description
WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES
Key Responsibilities
Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS
Age:
Between 25-30 FEMALE Education:
A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:
Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:
Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS
APPLY
Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION
First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS
Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION
Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Kuwait City, Al Kuwayt
The Cigna Group
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the
Customer Service Representative
role at
The Cigna Group Join to apply for the
Customer Service Representative
role at
The Cigna Group Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person. Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. Handle and resolve customer complaints or issues efficiently and professionally. Assist with claim submissions, approvals, and follow-up processes. Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. Update and maintain customer records and documentation accurately. Ensure compliance with company policies, procedures, and insurance regulations. Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. Provide feedback on service improvements and customer satisfaction trends. Always maintain confidentiality of information.
Qualification And Requirements
Bachelor’s degree Administration, Insurance, Healthcare, or a related field. Experience working in the Kuwaiti healthcare or insurance market. Familiarity with health insurance regulations and practices in Kuwait. Previous experience in customer service, preferably in the insurance or healthcare sector. Strong communication skills in English and Arabic (verbal and written). Good knowledge of medical insurance terminology and processes. Excellent problem-solving and conflict resolution skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at The Cigna Group by 2x REQUIRED CUSTOMER SERVICE REPRENSTTATIVE
Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING
Guest Experience Expert (Front Desk Agent), PRE OPENING
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Representative
role at
The Cigna Group Join to apply for the
Customer Service Representative
role at
The Cigna Group Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Job Summary
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person. Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. Handle and resolve customer complaints or issues efficiently and professionally. Assist with claim submissions, approvals, and follow-up processes. Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. Update and maintain customer records and documentation accurately. Ensure compliance with company policies, procedures, and insurance regulations. Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. Provide feedback on service improvements and customer satisfaction trends. Always maintain confidentiality of information.
Qualification And Requirements
Bachelor’s degree Administration, Insurance, Healthcare, or a related field. Experience working in the Kuwaiti healthcare or insurance market. Familiarity with health insurance regulations and practices in Kuwait. Previous experience in customer service, preferably in the insurance or healthcare sector. Strong communication skills in English and Arabic (verbal and written). Good knowledge of medical insurance terminology and processes. Excellent problem-solving and conflict resolution skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at The Cigna Group by 2x REQUIRED CUSTOMER SERVICE REPRENSTTATIVE
Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING
Guest Experience Expert (Front Desk Agent), PRE OPENING
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor
Kuwait City, Al Kuwayt
Al-Zayani Automotive
Posted 4 days ago
Job Viewed
Job Description
Job Overview: As a
Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience. Key Responsibilities: Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards. Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues. Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently. Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications. Perform vehicle inspections and prepare comprehensive reports for clients and management. Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines. Ensure all repair work is completed in compliance with safety standards, and local regulations. Maintain a clean and organized work environment. Keep accurate records of parts used, labor hours, and repairs performed. Stay updated with the latest advancements in luxury automotive technology and best practices. Skills Requirements: Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment. Master Technician certification or equivalent qualification (ASE, OEM training, etc.). Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems. Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus. Proficiency with diagnostic tools, specialized equipment, and software systems. Exceptional problem-solving and critical-thinking abilities. Ability to work under pressure while maintaining a high level of attention to detail. Excellent communication and interpersonal skills. A customer-centric approach with a strong commitment to delivering the highest quality service. Valid driver’s license with a clean driving record. Availability to work flexible hours, including weekends or on-call shifts, if necessary.
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Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience. Key Responsibilities: Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards. Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues. Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently. Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications. Perform vehicle inspections and prepare comprehensive reports for clients and management. Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines. Ensure all repair work is completed in compliance with safety standards, and local regulations. Maintain a clean and organized work environment. Keep accurate records of parts used, labor hours, and repairs performed. Stay updated with the latest advancements in luxury automotive technology and best practices. Skills Requirements: Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment. Master Technician certification or equivalent qualification (ASE, OEM training, etc.). Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems. Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus. Proficiency with diagnostic tools, specialized equipment, and software systems. Exceptional problem-solving and critical-thinking abilities. Ability to work under pressure while maintaining a high level of attention to detail. Excellent communication and interpersonal skills. A customer-centric approach with a strong commitment to delivering the highest quality service. Valid driver’s license with a clean driving record. Availability to work flexible hours, including weekends or on-call shifts, if necessary.
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5
Customer Service Representative
Kuwait City, Al Kuwayt
Cigna Health and Life Insurance Company
Posted 4 days ago
Job Viewed
Job Description
Customer Service Representative page is loaded Customer Service Representative Apply remote type On-site locations Kuwait time type Full time posted on Posted Today job requisition id 25008989 Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
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Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
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This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Officer
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 7 days ago
Job Viewed
Job Description
Job Responsibilities: Coordinate and schedule limousine and chauffeur services efficiently Monitor and dispatch drivers in real-time Communicate clearly with drivers and customers to ensure on-time service Track vehicle locations using GPS systems Handle urgent requests, route changes, and last-minute bookings Maintain accurate records of trips, schedules, and driver assignments Work closely with operations, customer service, and fleet management teams Requirements: Previous experience as a dispatcher or in a similar logistics/transportation role (preferred) Strong communication and multitasking skills Proficient in using dispatch or GPS tracking software Good knowledge of Kuwait’s roads and traffic patterns Ability to work in shifts, including weekends or nights if needed
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7
Customer Service Agent
Kuwait City, Al Kuwayt
doroob
Posted 25 days ago
Job Viewed
Job Description
Job Responsibilities
Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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8
Customer Service Representative
Kuwait City, Al Kuwayt
Management Consulting
Posted today
Job Viewed
Job Description
Answering calls of customers in a professional manner and responding efficiently and accurately.
- Engaging in active listening with customers, confirming or clarifying their queries, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Provide customers with a fast, efficient and professional problem resolution service.
- Creating ticket complaints.
- Updating customer profile or account information in the system.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Ensure that customer's problems are efficiently, professionally and timely resolved.
- Provide customers with a fast, efficient and professional problem resolution service.
- Tracks the progress of all problems, appraising customers of their status and escalating where appropriate.
**Skills**:
- Exceptional customer service, active listening and verbal and written communication skills.
- Understanding of company products, services and policies.
- Proficiency with computers, especially with CRM software and strong typing skills.
- Ability to handle stress and to work under time pressure.
- Fluent in English and Arabic, both oral and communication skills.
- Engaging in active listening with customers, confirming or clarifying their queries, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Provide customers with a fast, efficient and professional problem resolution service.
- Creating ticket complaints.
- Updating customer profile or account information in the system.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Ensure that customer's problems are efficiently, professionally and timely resolved.
- Provide customers with a fast, efficient and professional problem resolution service.
- Tracks the progress of all problems, appraising customers of their status and escalating where appropriate.
**Skills**:
- Exceptional customer service, active listening and verbal and written communication skills.
- Understanding of company products, services and policies.
- Proficiency with computers, especially with CRM software and strong typing skills.
- Ability to handle stress and to work under time pressure.
- Fluent in English and Arabic, both oral and communication skills.
This advertiser has chosen not to accept applicants from your region.
9