18 Customer Service Supervisor jobs in Kuwait

Your salary is a tax-free, all-inclusive package! You will have a direct and permanent employment with our client for either 2 or 3 years. They offer 30 days of annual paid leave, along with annual study leave depending on your position. Your salary may increase through their commission scheme if applicable. They cover healthcare insurance or treatment, provide medical malpractice insurance, and other benefits as per company policy.

Who you are
You possess key skills, qualities, and experience that enable you to successfully lead and support a customer service team while maintaining high standards of service delivery.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to handle customer complaints and difficult situations professionally and empathetically.
• Strong problem-solving and decision-making abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.

Education & Qualifications:

• Bachelor's degree in Business, Communications, or a related field (preferred), or equivalent work experience.
• Minimum of 3-5 years of experience in contact or call center operations, with at least 1-2 years in a supervisory role.
• Experience in Banking or Telecom Industry.
• Proven track record of managing and motivating a team to meet performance goals.

Description
In this role, you will oversee the daily operations of the customer service team, ensuring the highest level of customer satisfaction and achieving departmental goals. Responsibilities include supervising customer service representatives, training staff, resolving complex customer inquiries, and ensuring compliance with company policies and standards.

Role & Responsibilities:

• Supervise a team of customer service representatives, ensuring effective performance and achievement of targets.
• Provide coaching, guidance, and feedback to enhance individual and team performance.
• Foster a positive, collaborative environment that encourages professional growth and high morale.
• Manage daily shift schedules to meet customer demand.
• Conduct team meetings to discuss performance, updates, and concerns.
• Oversee resolution of complex customer issues promptly and professionally.
• Review customer interactions to maintain quality standards.
• Develop strategies to improve customer satisfaction and loyalty.
• Monitor service metrics and implement corrective actions as needed.
• Track KPIs such as response time, resolution time, and customer satisfaction scores.
• Identify training needs and organize ongoing training programs.
• Refine workflows to enhance operational efficiency.
• Ensure adherence to company policies and standards.
• Gather and share customer feedback with management.
• Oversee the use of customer service tools and technologies.

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Featured

• 2 months ago

Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team.

Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed.

Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)