41 Customer Service Roles jobs in Salwa
IT Help Desk Support
Kuwait City, Al Kuwayt
ABS
Posted today
Job Viewed
Job Description
IT Help Desk Support
TITLE: IT HELP DESK SUPPORT
REPORTS TO: IT MANAGER
Primary Purpose:
**Responsibilities**:
- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts
Qualifications:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
About American Baccalaureate School:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.
Job ID 60
TITLE: IT HELP DESK SUPPORT
REPORTS TO: IT MANAGER
Primary Purpose:
**Responsibilities**:
- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts
Qualifications:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
About American Baccalaureate School:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.
Job ID 60
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0
IT Help Desk Support Specialist
Kuwait City, Al Kuwayt
Capriotti's Support Center
Posted 6 days ago
Job Viewed
Job Description
Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
IT SUPPORT
Job Id :
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Please enter details to report job
Name*
Email*
Reason to report
Description
Key Responsibilities:
Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
Qualifications And Skills
Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.
Send email to:
Basic Details
Qualification
Posted :
4 days ago
Job Type :
Full-Time
Company :
Kuwait Jobs
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#J-18808-Ljbffr
IT SUPPORT
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Key Responsibilities:
Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
Qualifications And Skills
Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.
Send email to:
Basic Details
Qualification
Posted :
4 days ago
Job Type :
Full-Time
Company :
Kuwait Jobs
Contact Info
Mobile :
Not-Mentioned
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Email :
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1
IT Help Desk Support Specialist
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 26 days ago
Job Viewed
Job Description
Join to apply for the
IT Help Desk Support Specialist
role at
KUWAIT JOBS HERE Join to apply for the
IT Help Desk Support Specialist
role at
KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
IT SUPPORT
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Key Responsibilities:
Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
Qualifications And Skills
Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.
Send email to:
Basic Details
Qualification
Posted :
1 day ago
Job Type :
Full-Time
Company :
Kuwait Jobs
Contact Info
Mobile :
Not-Mentioned
Alternate Mobile :
Not-Mentioned
Email :
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Advertising Services Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x Get notified about new Information Technology Help Desk Support jobs in
Kuwait . Security Systems Technician / PSEP - TS/SCI
Security Systems Technician / PSEP - TS/SCI
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#J-18808-Ljbffr
IT Help Desk Support Specialist
role at
KUWAIT JOBS HERE Join to apply for the
IT Help Desk Support Specialist
role at
KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
IT SUPPORT
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Key Responsibilities:
Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.
Qualifications And Skills
Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.
Send email to:
Basic Details
Qualification
Posted :
1 day ago
Job Type :
Full-Time
Company :
Kuwait Jobs
Contact Info
Mobile :
Not-Mentioned
Alternate Mobile :
Not-Mentioned
Email :
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Advertising Services Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x Get notified about new Information Technology Help Desk Support jobs in
Kuwait . Security Systems Technician / PSEP - TS/SCI
Security Systems Technician / PSEP - TS/SCI
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
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2
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 18 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Kuwait City, Al Kuwayt
Alghanim Industries
Posted 3 days ago
Job Viewed
Job Description
Long Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Kuwait City, Al Kuwayt
Nasco Trading
Posted 13 days ago
Job Viewed
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 18 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent
Kuwait City, Al Kuwayt
Venture Foods Kuwait
Posted today
Job Viewed
Job Description
With good communication skills
Can speak english and arabic
With at least 3- 5 years experience in the same field
Ready to join immediately
With valid 18 visa (transferable)
**Salary**: 500- 600KD
Location: Ardiya
For more details contact whatsapp
**Salary**: KD500.000 - KD600.000 per month
Can speak english and arabic
With at least 3- 5 years experience in the same field
Ready to join immediately
With valid 18 visa (transferable)
**Salary**: 500- 600KD
Location: Ardiya
For more details contact whatsapp
**Salary**: KD500.000 - KD600.000 per month
This advertiser has chosen not to accept applicants from your region.
7
Help Desk Technical Tier I Support
Kuwait City, Al Kuwayt
Trace Systems Inc.
Posted 13 days ago
Job Viewed
Job Description
Job Overview
Job Title: Help Desk Technical Tier I Support
Location: Camp Arifjan, Kuwait
Job ResponsibilitiesThe Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
- Perform laptop imaging and deployment.
- Conduct basic IP and network connectivity troubleshooting.
- Create and manage user accounts within a Microsoft domain environment.
- Add and remove computers from the domain.
- Assign users to appropriate groups and apply necessary permissions.
- Create and manage Exchange mailboxes.
- Diagnose and resolve user email-related issues.
- Troubleshoot and configure printers, including mapping shared printers.
- Document all support actions and troubleshooting steps for reporting and tracking purposes.
- An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Must have a minimum of seven (7) years of experience with IT systems.
- Must have a minimum of four (4) years in IT customer support.
- Must have a minimum of two (2) years experience in a military environment.
- Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
- Able to travel to support mission up to 10%.
Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
About Trace SystemsTrace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To ApplyWe invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: . #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Help Desk Technical Tier I Support
Kuwait City, Al Kuwayt
Trace Systems Inc.
Posted 12 days ago
Job Viewed
Job Description
Job Overview Job Title:
Help Desk Technical Tier I Support
Location:
Camp Arifjan, Kuwait
Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
Perform laptop imaging and deployment.
Conduct basic IP and network connectivity troubleshooting.
Create and manage user accounts within a Microsoft domain environment.
Add and remove computers from the domain.
Assign users to appropriate groups and apply necessary permissions.
Create and manage Exchange mailboxes.
Diagnose and resolve user email-related issues.
Troubleshoot and configure printers, including mapping shared printers.
Document all support actions and troubleshooting steps for reporting and tracking purposes.
Minimum Qualifications
An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
Due to the nature of the work and contract requirements, US Citizenship is required.
Must have a minimum of seven (7) years of experience with IT systems.
Must have a minimum of four (4) years in IT customer support.
Must have a minimum of two (2) years experience in a military environment.
Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
Able to travel to support mission up to 10%.
Education Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:
. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-Ljbffr
Help Desk Technical Tier I Support
Location:
Camp Arifjan, Kuwait
Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
Perform laptop imaging and deployment.
Conduct basic IP and network connectivity troubleshooting.
Create and manage user accounts within a Microsoft domain environment.
Add and remove computers from the domain.
Assign users to appropriate groups and apply necessary permissions.
Create and manage Exchange mailboxes.
Diagnose and resolve user email-related issues.
Troubleshoot and configure printers, including mapping shared printers.
Document all support actions and troubleshooting steps for reporting and tracking purposes.
Minimum Qualifications
An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
Due to the nature of the work and contract requirements, US Citizenship is required.
Must have a minimum of seven (7) years of experience with IT systems.
Must have a minimum of four (4) years in IT customer support.
Must have a minimum of two (2) years experience in a military environment.
Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
Able to travel to support mission up to 10%.
Education Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:
. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9