34 Customer Service Initiatives jobs in Kuwait City

The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

Responsibilities

Greet and assist customers in a friendly and professional manner.

Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.

Schedule and coordinate service appointments, ensuring optimal workshop utilization.

Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.

Notify customers about service delays, changes, or required approvals for additional repairs.

Ensure all customer concerns are logged and addressed promptly.

Address customer complaints with a positive attitude and follow through until resolution.

Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.

Maintain records of customer interactions, feedback, and issues.

Qualifications

Bachelor’s degree or diploma in Business Administration, Automotive, or related field.

Minimum 2 years of experience in a customer service role, preferably in the automotive industry.

Knowledge of automotive service processes and terminology is an advantage.

Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.

Strong communication and interpersonal skills.

Customer-oriented mindset with a positive attitude.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.

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Customer Service Representative - Branches

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

• Customer enquiries: Respond to customer enquiries and provide customer service and support
• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Reconciliations: Perform end of day reconciliations accurately and on time
• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Representative - Branches

Deliver high quality service to customers through providing banking services Generic Accountabilities

Generic Accountabilities are not specified for this role Specific Accountabilities

Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors

High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience

Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills

Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers

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Featured

• 1 year ago

Customer Care Service Representative/Receptionist Required In Kuwait City. We are now looking for a dynamic and customer-focused individual to join our team as a Customer Care Service Representative/Receptionist. The minimum requirements are fluency in both English and Arabic, basic computer literacy, and 0-2 years of experience. Both men and women are allowed to apply. The workweek is six days long, with a regular shift of eight hours each day. Interested individuals with suitable experience can send their CVs to (emailprotected) or via WhatsApp. Please include the job name in the email subject line.

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Featured 1 year ago Customer Care Service Representative/Receptionist Required In Kuwait City. We are now looking for a dynamic and customer-focused individual to join our team as a Customer Care Service Representative/Receptionist. The minimum requirements are fluency in both English and Arabic, basic computer literacy, and 0-2 years of experience. Both men and women are allowed to apply. The workweek is six days long, with a regular shift of eight hours each day. Interested individuals with suitable experience can send their CVs to (emailprotected) or via WhatsApp. Please include the job name in the email subject line.

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Overview

Job Title: Field Service Representative (FSR)

Job Location: Camp Arifjan, Kuwait

Responsibilities

• Trace Systems is seeking an experienced Field Service Representative (FSR) to support training, platform installation, operational field support, and network management for forward-deployed operations in the CENTCOM region. The primary location is Arifjan, Kuwait, with frequent travel throughout Iraq and Syria, and potential TDY assignments to Europe, Asia, and South America. The role requires the ability to operate in deployed environments, troubleshoot service issues, perform maintenance, and install, configure, and test VSAT and terrestrial Internet cafe services.
• Support the MWR Internet Connect Program, providing deployed US service members and support staff contractors with Internet access at deployed locations. Act as the customer’s first contact with the MWR Internet Connect Program, providing feedback on system performance and operational value.
• Install, configure, and test VSAT and LAN/WAN equipment; perform testing, inventory, and preparation of VSAT and baseband equipment for installation according to government specifications.
• Fabricate and assemble cabling for VSAT and LAN devices in accordance with established standards and government specifications.
• Coordinate introduction of Internet cafe technologies with operational commands and agencies and their supporting organizations.
• Facilitate distribution, deployment, installation, training, and preventive maintenance of Internet cafe equipment in each operational theater, working with DISA and other commands as necessary.
• Be on call to provide 24x7 onsite support to operational forces; work 72 hours per week as required.
• Develop formal practices and procedures for the operational fielding of Internet cafe technologies.
• Travel to support mission approximately 50% of the time; live and operate in austere contingency environments; travel regionally, including to small FOBs and bases across the CENTCOM AOR.
• Physical demands include carrying up to 50 pounds, working outdoors in temperatures over 100°F, bending, kneeling, crawling to route cables, and working on ladders or multi-story buildings to install antennas.

Minimum Qualifications

• Active, in-scope Secret clearance (US Government requirement).
• U.S. Citizenship is required.
• Experience with ISP/OSP cabling, VSAT, Cisco routing and firewall technology, IP fundamentals, and desktop & peripheral technologies.
• Good health and ability to successfully complete medical examinations as dictated by the U.S. Army (CRC).
• Working understanding of Army/ Marine Corps logistic forms policy and procedures or ability to understand basic military concepts.
• Current United States Passport valid through at least 2027.
• Valid United States Driver’s License in good standing.
• Ability to obtain a valid FBI background check to obtain Kuwait residency visa.

Desired Qualifications

• Military signal or telecommunications background.
• Experience with remote VSAT communications systems.
• Experience with basic networking and network protocols.
• Understanding of military organizations and Infantry/Combined Arms operations.
• Prior military instructor experience.
• Proficient with Microsoft Office applications.
• Prior experience working overseas is a plus.
• Minimum of 4 years working with applicable technologies.
• Knowledge of the visa process for in-theater locations such as Iraq, UAE, Jordan, Saudi Arabia, or Kuwait.

Education

• High school or trade school diploma.

About Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply

To apply, please visit our website at or text 'tracejobs' to 97211. This role may be part of a pipeline and could become available in the future.

EEO Statement

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Defense and Space Manufacturing

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Overview Job Title:

Field Service Representative (FSR)

Job Location:

Camp Arifjan, Kuwait

Responsibilities

Trace Systems is seeking an experienced Field Service Representative (FSR) to support training, platform installation, operational field support, and network management for forward-deployed operations in the CENTCOM region. The primary location is Arifjan, Kuwait, with frequent travel throughout Iraq and Syria, and potential TDY assignments to Europe, Asia, and South America. The role requires the ability to operate in deployed environments, troubleshoot service issues, perform maintenance, and install, configure, and test VSAT and terrestrial Internet cafe services.

Support the MWR Internet Connect Program, providing deployed US service members and support staff contractors with Internet access at deployed locations. Act as the customer’s first contact with the MWR Internet Connect Program, providing feedback on system performance and operational value.

Install, configure, and test VSAT and LAN/WAN equipment; perform testing, inventory, and preparation of VSAT and baseband equipment for installation according to government specifications.

Fabricate and assemble cabling for VSAT and LAN devices in accordance with established standards and government specifications.

Coordinate introduction of Internet cafe technologies with operational commands and agencies and their supporting organizations.

Facilitate distribution, deployment, installation, training, and preventive maintenance of Internet cafe equipment in each operational theater, working with DISA and other commands as necessary.

Be on call to provide 24x7 onsite support to operational forces; work 72 hours per week as required.

Develop formal practices and procedures for the operational fielding of Internet cafe technologies.

Travel to support mission approximately 50% of the time; live and operate in austere contingency environments; travel regionally, including to small FOBs and bases across the CENTCOM AOR.

Physical demands include carrying up to 50 pounds, working outdoors in temperatures over 100°F, bending, kneeling, crawling to route cables, and working on ladders or multi-story buildings to install antennas.

Minimum Qualifications

Active, in-scope Secret clearance (US Government requirement).

U.S. Citizenship is required.

Experience with ISP/OSP cabling, VSAT, Cisco routing and firewall technology, IP fundamentals, and desktop & peripheral technologies.

Good health and ability to successfully complete medical examinations as dictated by the U.S. Army (CRC).

Working understanding of Army/ Marine Corps logistic forms policy and procedures or ability to understand basic military concepts.

Current United States Passport valid through at least 2027.

Valid United States Driver’s License in good standing.

Ability to obtain a valid FBI background check to obtain Kuwait residency visa.

Desired Qualifications

Military signal or telecommunications background.

Experience with remote VSAT communications systems.

Experience with basic networking and network protocols.

Understanding of military organizations and Infantry/Combined Arms operations.

Prior military instructor experience.

Proficient with Microsoft Office applications.

Prior experience working overseas is a plus.

Minimum of 4 years working with applicable technologies.

Knowledge of the visa process for in-theater locations such as Iraq, UAE, Jordan, Saudi Arabia, or Kuwait.

Education

High school or trade school diploma.

About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply To apply, please visit our website at or text 'tracejobs' to 97211. This role may be part of a pipeline and could become available in the future.

EEO Statement Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Defense and Space Manufacturing

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Customer Service Representative - Branches

Customer Service Representative - Branches Al Ahli Bank of Kuwait Shamiya, Kuwait Apply now Posted 3 months ago Permanent Competitive

Customer Service Representative - Branches

Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

Customer enquiries: Respond to customer enquiries and provide customer service and support

Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

Reconciliations: Perform end of day reconciliations accurately and on time

Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5

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