18 Customer Service Executive jobs in Kuwait City
Customer Service Representative - Branches
Kuwait City, Al Kuwayt
AL AHLI BANK OF KUWAIT
Posted 9 days ago
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Job Description
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Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
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Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
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0
Customer Service / Insurance Agent
Kuwait City, Al Kuwayt
Hadi Clinic - Hospital
Posted today
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Job Description
The Customer Service/Insurance Agent shall be responsible for providing effective and responsive customer service to all patients of Hadi Clinic. This position shall be responsible for delivering high standard of services relating to patient registration, appointment system, bookings, patient queries, billings, cashiering and insurance related issues.
Must be already residing in Kuwait with a transferable residency.
**Salary**: KD350.000 per month
**Experience**:
- medical/hospital: 1 year (preferred)
**Language**:
- Arabic (preferred)
Must be already residing in Kuwait with a transferable residency.
**Salary**: KD350.000 per month
**Experience**:
- medical/hospital: 1 year (preferred)
**Language**:
- Arabic (preferred)
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1
Customer Service Manager Elite Force Consultancy
Kuwait City, Al Kuwayt
Elite Force
Posted 9 days ago
Job Viewed
Job Description
Job Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and coordinate all customer and distributor enquiries Manage the processing of quotation and orders Manage key elements of the shipping process Manage the associated administration ensuring our internal systems are maintained Track the delivery of shipments to distributors after despatch of goods, regardless of terms Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage. Prepare and file customer order reports as necessary. Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business. Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting Requirements: Qualifications and Experience Previous Customer Service Previous experience of managing a diverse team Experience of providing Trade Marketing support experience is advantageous Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous) Expert knowledge of Microsoft Excel Experience with International Trade Finance and International Distribution and Shipping Experience with Letter of Credits and associated requirement of documentation etc. Administrative experience, specifically with proven record of data entry. Experience in Customer Services within a supply chain environment is desirable Excellent standard of English is required
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2
Customer Service Representative - Cigna Healthcare , ID 25008989
Kuwait City, Al Kuwayt
ABCK- AmCham Kuwait
Posted 4 days ago
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Job Description
customer service representative cigna healthcare id Customer Service Representative - Cigna Healthcare , ID
Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree in Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.
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Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree in Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.
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3
We are hiring a Customer Service Agent (any nationality).
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 24 days ago
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Job Description
Overview
We are hiring a Customer Service Agent (any nationality).
Details- Location: Kuwait City, Kuwait
- Job Type: Full-Time
- Company: Kuwait Jobs
- Call center experience preferred
- Fluent in Arabic
Send your CV to with the subject Customer Service Agent Application.
Contact- Mobile: Not-Mentioned
- Alternate Mobile: Not-Mentioned
- Email:
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4
We are hiring a Customer Service Agent (any nationality).
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 24 days ago
Job Viewed
Job Description
Overview
We are hiring a Customer Service Agent (any nationality). Details
Location:
Kuwait City, Kuwait Job Type:
Full-Time Company:
Kuwait Jobs Qualifications
Call center experience preferred Fluent in Arabic How to apply
Send your CV to with the subject Customer Service Agent Application. Contact
Mobile:
Not-Mentioned Alternate Mobile:
Not-Mentioned Email:
#J-18808-Ljbffr
We are hiring a Customer Service Agent (any nationality). Details
Location:
Kuwait City, Kuwait Job Type:
Full-Time Company:
Kuwait Jobs Qualifications
Call center experience preferred Fluent in Arabic How to apply
Send your CV to with the subject Customer Service Agent Application. Contact
Mobile:
Not-Mentioned Alternate Mobile:
Not-Mentioned Email:
#J-18808-Ljbffr
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5
Customer Care Service Representative/Receptionist Required In Kuwait City - Guru Kuwait
Kuwait City, Al Kuwayt
Guru Kuwait
Posted 3 days ago
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Job Description
Featured
- 1 year ago
Customer Care Service Representative/Receptionist Required In Kuwait City. We are now looking for a dynamic and customer-focused individual to join our team as a Customer Care Service Representative/Receptionist. The minimum requirements are fluency in both English and Arabic, basic computer literacy, and 0-2 years of experience. Both men and women are allowed to apply. The workweek is six days long, with a regular shift of eight hours each day. Interested individuals with suitable experience can send their CVs to (emailprotected) or via WhatsApp. Please include the job name in the email subject line.
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Customer Care Service Representative/Receptionist Required In Kuwait City - Guru Kuwait
Kuwait City, Al Kuwayt
Guru Kuwait
Posted 3 days ago
Job Viewed
Job Description
Featured 1 year ago Customer Care Service Representative/Receptionist Required In Kuwait City. We are now looking for a dynamic and customer-focused individual to join our team as a Customer Care Service Representative/Receptionist. The minimum requirements are fluency in both English and Arabic, basic computer literacy, and 0-2 years of experience. Both men and women are allowed to apply. The workweek is six days long, with a regular shift of eight hours each day. Interested individuals with suitable experience can send their CVs to (emailprotected) or via WhatsApp. Please include the job name in the email subject line.
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