29 Customer Relationship jobs in Kuwait

Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

#J-18808-Ljbffr

Overview

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

Responsibilities

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

Required skills

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

Application

• First Name: *
• Last Name: *
• Email: *
• Date of Birth: *
• Nationality: *
• Education:
• Upload your CV: * (Allowed file types: PDF, Word)

#J-18808-Ljbffr

Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

Application

First Name: *

Last Name: *

Email: *

Date of Birth: *

Nationality: *

Education:

Upload your CV: * (Allowed file types: PDF, Word)

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

Customer Service, Data Entry

Overview

Job Id: • Posted 2 days ago • Job Type: Part-Time • Company: Morris Consultant • Location: Kuwait, Kuwait

Responsibilities

• Maintain clear and effective communication with customers and stakeholders throughout the resolution process.
• Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud.
• Responsible for investigating, identifying, and resolving customer queries.

Requirements

• 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus.
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong organizational skills and attention to detail
• Good written and verbal communication skills

Basic Details

• salary : 450 KWD
• Experience : 1 Years
• Location : Kuwait , Kuwait
• Qualification : High School
• Posted : 2 days ago
• Job Type : Part-Time
• Company : Morris Consultant
• Posted By: Ciara Morris
• Contact Info
• Mobile : Not-Mentioned
• Alternate Mobile : Not-Mentioned
• Email :

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Job Title:

Customer Service, Data Entry Job Id :

Overview

Seniority level: Entry level Employment type: Part-time Location: Kuwait, Kuwait Responsibilities

Maintain clear and effective communication with customers and stakeholders throughout the resolution process. Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud. Responsible for investigating, identifying, and resolving customer queries. Requirements

6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Proficient in Microsoft Office, especially Excel and Outlook Strong organizational skills and attention to detail Good written and verbal communication skills Basic Details

Salary:

450 KWD Experience:

1 Year Location:

Kuwait, Kuwait Qualification:

High School Posted:

2 days ago Job Type:

Part-Time Company:

Morris Consultant Posted By:

Ciara Morris Contact

Mobile:

Not-Mentioned Alternate Mobile:

Not-Mentioned Email:

Job Function

Other Industries

Advertising Services

#J-18808-Ljbffr

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

Overview

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

Equal Opportunity

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

#J-18808-Ljbffr