78 Client Relationship Management jobs in Kuwait City

Position Overview

The Business Development Officer is responsible for identifying, pursuing, and securing new business opportunities in the interior fit-out and construction sector. This role requires strong client relationship skills, market awareness, and the ability to prepare proposals/tenders that align with the company’s growth strategy.

·Research and identify potential clients, consultants, and developers in Kuwait and the GCC.

·Build and maintain strong relationships with consultants, landlords, franchise owners, and contractors.

·Track tenders, RFQs, and RFPs, ensuring timely submission of proposals.

·Prepare and present company profiles, prequalification documents, and capability statements.

·Collaborate with estimation and technical teams to prepare BOQs, cost proposals, and project presentations.

·Negotiate contracts, commercial terms, and variations with clients.

·Maintain a pipeline of opportunities and provide regular reports to management.

·Monitor competitor activities and market trends to refine the business strategy.

·Represent the company in networking events, exhibitions, and industry gatherings.

·Bachelor’s degree in Business or related field.

·3–5 years’ experience in business development, ideally in fit-out, contracting, or construction sector.

·Strong knowledge of tendering procedures, contracts, and local market dynamics.

·Excellent negotiation, presentation, and networking skills.

·Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.

·Fluency in English (Arabic is a strong advantage).

·Strong communication & interpersonal skills.

·Ability to work under pressure with tight deadlines.

·Analytical thinking and commercial awareness.

·Goal-oriented, proactive, and self-motivated.

About the Company

We’re a growing construction company specializing in villa construction, renovations, and fit-outs in Kuwait.

About the Role

The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions.

Responsibilities

• Cultivate strong business relationships with key decision makers
• Find and connect with villa owners, investors, or developers
• Build partnerships with real estate agents, designers, and architects
• Arrange site visits and explain our services to clients
• Follow up and help close deals
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high potential prospects

Qualifications

• Bachelor's degree or equivalent experience in Business
• Sales experience (construction, real estate, or luxury services preferred)
• Local connections are a big plus
• Strong communication skills in Arabic and/or English
• 3+ years' of sales or account management experience

Required Skills

• Sales experience (construction, real estate, or luxury services preferred)
• Local connections are a big plus
• Strong communication skills in Arabic and/or English

Preferred Skills

• 3+ years' of sales or account management experience

Pay range and compensation package

Competitive pay + commission

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Senior Business Development Manager is a pivotal, customer-facing role responsible for driving and managing new business opportunities, fostering strategic partnerships, and increasing market share within target industries. The Ideal candidate will have Public Sector selling experience in addition to digital solution selling experience.

• Lead the entire sales cycle for new business opportunities, from lead generation and qualification to negotiation and deal closure for both Private & Public Sectors.


• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to specific client requirements and value propositions.


• Deliver sales of Iron Mountain Information Management solutions into new clients to increase revenue, growth and quota attainment.


• Build customer relationships through strategic conversations to understand organizational business objectives and goals.


• Understands and influences a wide range of customer stakeholders while acting as industry expert to the customer.


• Continuously prospect to develop net new clients, which includes expanding existing relationships and products of assigned accounts.


• Maintain a consistent ‘pipeline’ that enables meeting and exceeding quota attainment.


• Work to collaborate with the customer on net new opportunities and work through Negotiated and RFP sales processes.


• Build and maintain strong, executive-level relationships with key stakeholders, clients, and industry influencers.

• To be considered you will have a significant direct solution sales experience, selling business services, business process outsourcing, archiving or similar offering.


• Proven experience of strategic new business hunting, sales process and solution selling.


• Proven experience in Selling Solutions to the Public Sector.


• The ability to develop solutions that map to customer requirements.


• Experienced in delivering sales of Technology solutions


• Excellent written, oral and presentation skills.


• Strong interpersonal, planning, and analytical skills.


• Ability to influence and negotiate.


• Ability to make decisions and think in broad terms, considering the impact to the entire company.


• Ability to team up effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues.

• Competitive base salary with excellent uncapped OTE


• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.


• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.


• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.


• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.


• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)


• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).


• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.


• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.


• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Sales and Business Development


• Industries: IT Services and IT Consulting

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do. Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for aBusiness Development Manager - IP inKuwait. Join us in connecting people and improving lives!

In this Business Development Manager - IP position

• Identify strategic customers, develop and maintain sustainable relationships
• Lead I customer meetings/sales visits (potential and existing) and present company capabilities
• Identify and develop sales leads
• Drive market profiling and customer/competitor research & analysis activities to understand and identify market opportunities and challenges
• Ensure effective pricing strategies are developed to sustain profitable growth
• Responsible for achieving Customer business targets and KPIs
• Take ownership and partner with internal and external stakeholders to coordinate customer requests and services that are being promoted
• Identify customer’s needs to secure new business and work on improving customer satisfaction
• Collaborate and coordinate with internal stakeholders (including but not limited to pricing, operations, sales and IP sector heads) to ensure customer service excellence
• Lead the development of competitive and consistent response to customer inquiries, RFI, RFQ, RFP
• Lead analysis of complex tender requirements and organize and coordinate the involvement of required stakeholders to submit professional proposals and win business
• Manage customer needs, inquiries and complaints
• Lead in engagements and strategic customer interfaces
• Implement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
• Analyze and interpret competitive landscape and identify opportunities in assigned sectors
• Provide customers specific advice/information to Country IP Head to facilitate business performance review & evaluation
• Analyse profitability of existing business as well as internal and external market conditions, market shares and business goals to identify improvement opportunities
• Provide input and develop commercial strategies including planning, key initiatives, systems, tools and budgets considering business strategy, financial and operational objectives to achieve targeted market positioning
• Support Country IP Head to devise, fine tune and implement overall Business Development strategy and directives
• Maintain good communication and working relationship with others functions
• Comply with QHSE procedure and regulation
• Actively participate in all QHSE program
• Regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined
• Independently develop solutions and proposals for customer’s complex project requirements
• Monitor and where needed lead customer communication for commercial and operational matters
• Recommend and give expert advise to implement best in class commercial and operational practices + knowledge sharing
• Ensure the development and maintenance of the customer database and its use for identification and segmented targeting of global customers and prospects for IP
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
• Travel for meetings and operational matters when needed

Now, here is what we need from you!

• Education background minimum Bachelors Degree
• Experience in Freight Forwarding / Project Logistics (min. 8 years)
• Experience in Project Logistics at management level (min. 5 years)
• English Fluency both in writing and speaking
• Computer Literacy is a must
• Results oriented without compromising Respect
• New Business Development and Account Management Commercial mindset / sales forecasting / price setting Project management and stakeholder management
• Presentation, Storytelling & Communication skills – written and spoken and information sharing Interpersonal skills and social competence
• Influencing and Negotiation Planning, organizing, controlling Business Processes –know-how
• Analyzing skills and analytical thinking

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

OurTOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGF because we have:

• Thelargest global network with more than 30,000 passionate employees
• The mostefficient processes andfastest response times
• Thebest solutions andbest customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics