72 Call Center Supervisor jobs in Kuwait City

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IT Help Desk Support Specialist

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IT Help Desk Support Specialist

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KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

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Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

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Posted :

1 day ago

Job Type :

Full-Time

Company :

Kuwait Jobs

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Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Kuwait . Security Systems Technician / PSEP - TS/SCI

Security Systems Technician / PSEP - TS/SCI

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(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Description:

C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities

Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications:

An Active, in-scope US Government issued

Secret

clearance. Due to the nature of the work and contract requirements,

US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. Able to travel to support mission up to 10%. Education:

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience. Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select. Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability examples continue as listed in the original text. Disability Status Select. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

Job Id :

×

Please enter details to report job

Name*

Email*

Reason to report

Description

Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

Send email to:

Basic Details

Qualification

Posted :

4 days ago

Job Type :

Full-Time

Company :

Kuwait Jobs

Contact Info

Mobile :

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Kickstart Your Career with Us – Contact Center Internship Do you thrive on solving problems and creating positive experiences for people? If yes — then this internship is your chance to shine! We’re on the lookout for passionate, ambitious interns to join our Contact Center Team. This is more than just answering calls — it’s about being the voice of our brand, building trust with customers, and learning the true art of communication. What You’ll Gain: • Real-world experience in customer engagement and service excellence. • Training in professional communication, problem-solving, and digital systems. • Mentorship from experienced professionals who want you to grow. Who We’re Looking For: • Fresh graduates are eager to explore customer service. • Strong communication skills (Arabic & English preferred). • Positive attitude, adaptability, and eagerness to learn. Location: (Kuwait, Hawalli) Internship Duration: ( 3 Months) Future Opportunities: Top performers may be considered for full-time roles! If you’re ready to learn, grow, and be part of a team that makes every customer feel heard and valued, we want to meet you. Apply now and turn conversations into career opportunities!

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Job Overview

Job Title: Help Desk Technical Tier I Support

Location: Camp Arifjan, Kuwait

Job Responsibilities

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.

1. Perform laptop imaging and deployment.
2. Conduct basic IP and network connectivity troubleshooting.
3. Create and manage user accounts within a Microsoft domain environment.
4. Add and remove computers from the domain.
5. Assign users to appropriate groups and apply necessary permissions.
6. Create and manage Exchange mailboxes.
7. Diagnose and resolve user email-related issues.
8. Troubleshoot and configure printers, including mapping shared printers.
9. Document all support actions and troubleshooting steps for reporting and tracking purposes.

Minimum Qualifications

1. An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
2. Due to the nature of the work and contract requirements, US Citizenship is required.
3. Must have a minimum of seven (7) years of experience with IT systems.
4. Must have a minimum of four (4) years in IT customer support.
5. Must have a minimum of two (2) years experience in a military environment.
6. Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
7. Able to travel to support mission up to 10%.

Education

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

About Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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Job Overview Job Title:

Help Desk Technical Tier I Support

Location:

Camp Arifjan, Kuwait

Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.

Perform laptop imaging and deployment.

Conduct basic IP and network connectivity troubleshooting.

Create and manage user accounts within a Microsoft domain environment.

Add and remove computers from the domain.

Assign users to appropriate groups and apply necessary permissions.

Create and manage Exchange mailboxes.

Diagnose and resolve user email-related issues.

Troubleshoot and configure printers, including mapping shared printers.

Document all support actions and troubleshooting steps for reporting and tracking purposes.

Minimum Qualifications

An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).

Due to the nature of the work and contract requirements, US Citizenship is required.

Must have a minimum of seven (7) years of experience with IT systems.

Must have a minimum of four (4) years in IT customer support.

Must have a minimum of two (2) years experience in a military environment.

Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.

Able to travel to support mission up to 10%.

Education Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:

. #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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Deliver exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions.

Generic Accountabilities

2. Corporate Governance and Compliance: Work fully within risk policies and procedures and compliance regulations, ensuring all divisional activities adhere to corporate governance and regulatory/legal frameworks.

Specific Accountabilities

• Handle inbound calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues related to banking services.
• Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
• Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
• Enter customer information and transaction details accurately into the system, ensuring data integrity.
• Follow established security protocols to safeguard customer information and maintain confidentiality of banking transactions.
• Identify opportunities to promote and cross-sell banking products and services during customer interactions.
• Effectively handle customer complaints, gather relevant information, and escalate when necessary for resolution.
• Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.

Job Success Factors

• Excellent communication skills in Arabic and English.
• Familiarity with banking products, services, and regulatory requirements.
• Strong problem-solving and interpersonal skills.
• Proficiency in using call center software and systems.

Education

High School Education or Equivalent Certification/Experience

Experience

Between 0-1 year of experience

Skills

Strong verbal and written communication skills to effectively convey information and enforce policies.

Work Contact

Internal: Call Center Back Officer & Contact Center Performance & Service Excellence
External: ABK Customers

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Prepare People. Elevate Performance. Shape Customer Experiences.

We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you’ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you’ll directly contribute to stronger performance and better customer experiences.

What You’ll Be Doing:

Assist in delivering structured training programs for new and existing employees.

Facilitate training sessions using presentations, e-learning modules, and simulations.

Provide coaching in customer communication, empathy, and conflict resolution.

Ensure training materials are updated to reflect policies, procedures, and system changes.

Create simple training aids such as FAQs, cheat sheets, and how-to guides.

Observe and provide real-time feedback to trainees during sessions.

Collect and analyze feedback to improve training content and delivery.

Maintain training attendance, completion records, and certificates.

Coordinate with team leaders and quality assurance to schedule and support training.

Deliver compliance and policy training relevant to customer interactions.

What You Bring to the Table:

Bachelor’s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).

1–3 years of experience in a contact center or customer service environment.

Strong communication skills in English and Arabic (verbal, written, and listening).

Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.

Confident speaking in front of small groups and addressing trainee questions.

Organized, detail-oriented, and able to manage multiple priorities.

Positive, patient, and adaptable with a passion for helping others grow.

Why Join Us? This is more than just a training role; it’s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You’ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.

Ready to Make an Impact? Apply now and help shape a workforce that delivers outstanding customer experiences every day.

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Overview We are seeking a Contact Center Team Leader to oversee the daily operations of our customer service team. In this role, you’ll manage a group of agents, provide coaching and guidance, resolve escalated issues, and ensure that service standards are consistently exceeded. You’ll play a pivotal role in creating an environment where customer satisfaction and operational efficiency go hand in hand. If you have a passion for leadership and delivering exceptional customer experiences, this role offers the perfect platform to make an impact.

What You’ll Be Doing Team Supervision and Leadership

Lead the day-to-day operations of the contact center team, ensuring tasks are completed on time and to a high standard.

Monitor team performance, provide constructive feedback, and motivate agents to achieve excellence.

Resolve customer escalations and complex issues, ensuring a professional and positive outcome.

Recruit, train, and develop new team members to build a strong, capable workforce.

Operational Efficiency and Process Improvement

Review current workflows and suggest improvements to enhance efficiency.

Develop and implement standard operating procedures for consistent service delivery.

Identify and eliminate barriers to accuracy, productivity, and quality.

Monitor calls to ensure compliance with service standards and procedures.

Training and Development

Provide coaching and mentoring to team members to improve skills and performance.

Facilitate additional training sessions to enhance productivity and service quality.

Conduct performance evaluations and collaborate with HR to develop tailored growth plans.

Customer Service Excellence

Respond to escalated customer inquiries and complaints in a timely manner.

Ensure customer orders, deliveries, and service issues are followed up and resolved promptly.

Proactively identify customer needs and recommend solutions to improve satisfaction.

Scheduling and Administration

Manage team schedules to ensure adequate coverage and minimize wait times.

Communicate updates on company policies, compliance requirements, and procedures to the team.

Prepare reports on performance metrics and provide insights for leadership.

What You Bring to the Table

Bachelor’s degree in Business Management or related field.

5–8 years of experience in customer service or a contact center, with at least 2 years in a supervisory role.

Strong verbal, written, and listening skills in both English and Arabic.

Proficiency in Microsoft Office Suite; knowledge of call center systems is a plus.

Ability to handle stressful situations and resolve customer issues professionally.

Strong multitasking, problem-solving, and time management skills.

Why Join Us This role is about more than managing a team; it’s about inspiring people, building customer trust, and driving operational excellence. You’ll lead a motivated group of agents and play a direct role in shaping the customer journey.

Ready to Lead with Impact Apply now and bring your leadership, customer service expertise, and passion for results to a team that values excellence.

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