7 Business Operations jobs in Kuwait

The SPMO Manager is the Group’s central steward of strategy-execution. Reporting to the DCEO / Chief Strategy & Information Officer, the role converts the Group’s long-term vision into a prioritized, funded, and well-governed project portfolio; enforces a group-wide project-management framework; tracks benefits realization and performance KPIs; and provides timely, insight-driven recommendations that keep executives, departments, and country teams on course. By leading a multidisciplinary SPMO team and collaborating closely with Finance, Information Capital, Operations, and other divisions, the SPMO Manager ensures every initiative—digital-transformation, brand roll- out, process excellence, or cost-optimization—lands on time, on budget, and with measurable business impact across all six GCC markets. Key Responsibilities Strategic Planning and Alignment • Partner with CSIO and Executive leadership to translate long-term vision into an executable road-map, cascading OKRs/KPIs and maintaining a single source of truth for targets. • Facilitate annual and mid-year strategy cycles, leading environmental scans (PESTLE, competitor, trend), executive workshops, and update the strategic roadmap and plans accordingly. • Chair quarterly strategy review meetings with executives, consolidating progress reports, highlighting variances, and recommending corrective actions. Enterprise Project Portfolio Management & Benefits Realization • Maintain the Group-wide project-management framework (stage-gates, templates, governance standards) in alignment with PMI/Agile best practice. • Run portfolio-prioritization workshops, score initiatives on effort, impact, risk, and strategic fit, and present funding recommendations to the Executive Committee. • Oversee the master schedule, resource-capacity plan, and alignment to baseline budgets for all transformation and growth projects. • Monitor project-portfolio CAPEX/OPEX in partnership with FP&A, tracking spend versus approved budgets, flagging forecast variances early, and providing actionable insights to the CSIO and Finance leadership for timely corrective decisions. • Maintain value registers for each initiative; compare planned vs. realized revenue uplift, cost optimization, and NPV, ensuring benefit-realization reviews are completed Performance Management & Business Insights • Oversee Balanced-Scorecard and OKR execution across the Group, validating KPI data integrity and alignment with strategic targets. • Lead the monthly Senior Management Review (SMR) meeting by presenting consolidated Group performance dashboards, spotlighting variances and strategic risks, and securing clear corrective-action owners, deadlines, follow-up checkpoints, and log actions in the portfolio register. Page 2 of 3 Human Capital Last Revised: 25th May 2025 • Direct the Strategy & Performance Management team to deliver automated Power BI dashboards and concise executive packs, and reconcile project benefits with Finance and Operations. Governance, Risk and Change Management • Enforce project- and business-governance standards, maintain the strategic-risk register, lead quarterly portfolio-risk workshops, and embed mitigation plans in project charters. • Monitor compliance with Delegation of Authority, audit actions, and regulatory requirements across all projects. • Integrate Prosci/ADKAR change-management plans into every program (developed by project teams, approved by SPMO), track user-adoption KPIs, and feed lessons learned to the PM framework. Operational Excellence and Process Governance • Guide the Process Specialist and relevant stakeholders in mapping, optimizing, and documenting key cross-functional processes; apply Lean/Six-Sigma techniques to minimize waste, improve cycle time, and strengthen controls. • Ensure version-controlled policies, procedures, and authority matrices are integrated with the Quality Management System and embedded in ERP workflows. Cross-Functional Collaboration and Stakeholder Engagement • Act as liaison between executives and senior management to align priorities, resolve resource conflicts, and sustain clear communication. • Engage with key stakeholders, including executives and project leaders, to understand project needs, gather feedback, and secure buy-in for major initiatives. • Coordinate ERP, data-warehouse, analytics, and other technology initiatives with the Information Capital team, synchronizing milestones, resources, and budgets. Team Leadership and Capability Building • Prepare and control the SPMO Department budget; negotiate and manage contracts and statements of work with related vendors and consultants. • Lead, mentor, and develop a high-performing team within the SPMO, building capabilities in project management, strategic planning, and performance management. • Foster a culture of continuous improvement and innovation, providing professional- development pathways that empower team members. Skills • PMO & Transformation Leadership: Minimum 10–15 years in enterprise PMO, strategy-execution, or transformation roles, including 3+ years heading a departmental or Company PMO. Proven delivery of high-value, cross-functional program in hospitality, F&B, retail, consumer services, or similarly complex, consumer-focused multi-unit organizations. • Strategic Planning and Execution: Hands-on experience leading annual strategy cycles, PESTLE/Competitive scans, and KPI/OKRs cascades. • Benefits, Budget & Performance Oversight – Demonstrated ability to manage portfolio CAPEX/OPEX tracking, benefits realization (revenue uplift, cost optimization, NPV), and executive-level performance reporting. • Governance, Risk & Change Management: Proven success embedding governance frameworks, maintaining strategic-risk registers, and integrating Prosci/ADKAR (or equivalent) change-management plans into programs. • Regional Exposure: Experience steering initiatives across multiple countries— ideally within the GCC—navigating diverse regulatory, cultural, and labor contexts. Qualifications & Certifications • Education: Bachelor’s in Business Administration, Engineering, IT, or related field (MBA, MSc Project Management or equivalent preferred). • Project & Portfolio Credentials: PMP and/or PgMP (required); PRINCE2 Practitioner, PfMP, or MoP (portfolio management) desirable. • Agile / Lean: Certified Scrum Master, SAFe, or Lean Six Sigma Green/Black Belt advantageous. • Change & Performance – Prosci/ADKAR, Balanced-Scorecard Professional, or similar certificates valued. Personal Skill • Strategic and Analytical Thinking: Ability to think strategically, apply data-driven analysis, and translate complex data into actionable business insights. • Leadership and Team Development: Strong leadership skills to mentor and guide team members, fostering collaboration and professional growth. • Financial & Commercial Acumen: Understands business-case economics, CAPEX/OPEX control, and vendor/SOW negotiation. • Influencing & Stakeholder Management: Communicates with credibility at Board/C-suite level and brokers alignment across divisions and countries. • Adaptable and Collaborative: Flexible and capable of thriving in a fast-paced, dynamic environment, with strong interpersonal skills to work effectively across departments. • Governance Discipline: Upholds risk, compliance, and delegation-of-authority standards with rigor and diplomacy. • Organizational and Time-Management Skills: Exceptional ability to manage time, prioritize tasks, and oversee multiple projects simultaneously. • Digital Fluency: proficient in Power BI, Advanced Excel, MS Project/Project for the Web, and PPM dashboards.

#J-18808-Ljbffr

**Academic Qualifications & Professional Experience**:

- Fluent in English and Arabic. Both reading and writing.

**Skills**:

- Very strong work ethic with high sense of personal responsibility
- Very organized and adheres to deadlines
- Detail and task oriented with the ability to manage schedules, projects and people from different nationalities and backgrounds
- Strong Organizational and Administration Skills
- Strong offline and online communicator
- Strong negotiation and interpersonal skills
- Strong man-management skills
- Key responsibility is to manage the aggregators relationships
- Primary responsibility of supporting the CEO, provide support to the executive team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
- Plan and orchestrate work to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld
- Take charge of administrative charge of projects company wide as directed by CEO and ensure deadlines are met and projects are accomplished as directed
- Maintain and refine internal processes that support operations and project success, coordinating internal and external resources to expedite workflow
- Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
- Structure and manage integrated, multi-track project performance databases for multiple projects, with an eye on overall progress
- Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs
- Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans
- Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
- Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
- Provide sophisticated calendar management for the CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
- Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense

**Job Types**: Full-time, Permanent

Pay: KD250.000 - KD300.000 per month

**Would you like to provide integrated solutions that maximize the value for our customers?**

**Do you enjoy being part of a team that keeps our energy business moving?**

**Partner with the best**

The Field Management Project Leader will be responsible to consolidate Integrated Technical (Subsurface, Surface), Commercial, Economic, Operational to structure Field Management business cases, lead Baker Hughes Internal Project Approvals and External Customers process and negotiations.

As a Field Management Project Leader, you will be responsible for:

- Leading the Field Management Projects, including Integrated consolidation of Technical (Subsurface, Surface), Commercial, Economic, Operations, Business Case proposal for internal Baker Hughes revision and approval. The respective Project Managers for each of the existing Field Management Projects will report to the Field Management Project Leader
- Leading Field Management Customer Focus Interaction, Negotiation including the technical, commercial, economics and operational meeting and negotiations.
- Functional management responsible for leading and directing all active association with customer project management.
- Contributes towards taking important decisions with business relevance or supporting business in making decisions understanding broader cross-functional implications.
- Evaluate Opportunities for new Field Management Projects as they arise and build business case accordingly.
- Participate in various engagements with the Field Management partners, such as board meetings or steering committee meetings as required.
- Ability to communicate high-level concepts to senior leadership. Frequent use of coaching and development of subordinates.
- Handles complex professional work in the department. Cases are unique and sometimes without precedent. Employees are expected to develop new approaches. Knowledge management is important.

**Fuel your passion**

**To be successful in this role you will have**:

- Bachelor's degree from an accredited university or college. Minimum of 10 additional years of experience Field Management, Project management in E&P or Services Companies
- Strong Subsurface and Surface Field Management Operations knowledge and Baker Hughes product lines Operations and Economics.
- Experience being a team Leader and Negotiation Skills for E&P Projects.
- Strong oral and written communication skills and interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs.
- Established project management skills.
- Ability to manage, develop, coach and mentor high level teams across organizational boundaries is required.
- PMP (Project Management Professional) certification would be considered an advantage.
- Ability to travel domestically and internationally up to 50% of the time.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Standard office hours but will need to be flexible for client needs.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
- You will be eligible to participate in Company-sponsored benefits programs, including health and welfare programs and the Thrift Plan (401k).
- You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Pet Insurance
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer,

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field:

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives.

This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis.

This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making.

This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives.

Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance.

Support the definition of specific, measurable strategic goals for the company.

Support the design of business scaling & revenue growth strategy for Telecom.

Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence

Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance

Support with business integration & design strategy for revenue increase.

Provide information / trend analysis on emerging global markets.

Analyse commercial trends and performance and interpret them

Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan

Assist in building and updating the internal and external environment assessment as part of the strategic cycle

Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives.

Support the Business Planning and Strategy Development and cascading business strategy into the operational plans.

Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation.

Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis)

Create and manage reporting systems.

Deliver periodic reports on key performance metrics for business parameters.

Set up measures and monitoring mechanisms to regulate and control the Costs initiatives

Conduct regular business and sensitivity analysis and report findings to Department head and leadership

Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results.

Analyse market share in value and volume

Analyse competitor activities and their performances

Prepare presentations with inputs and relevant insights to assist the management team in decision making

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field

Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory.

Track record in business analysis.

Good knowledge of telecom industry.

Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance.

Strong analytical skills and financial modelling capabilities.

Good interpersonal & communication, presentation and facilitation skills.

Ability to communicate with various levels of management.

Ambitious and result driven. Ability to cope with deadlines

Ability to drill-down and perform root-cause analysis

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English.

Good background about Mobile technology and industry

Excellent research capabilities and statistical analysis knowledge

Problem Solving & Analytical thinking skills

Concern for Standards/Efficiency

Being Collaborative and Cooperative

Tenacity, Resilience and Self-Management

Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point

Deep insight in Forecasting: Accurate assessment of growth and profit potential

Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field: Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives. This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis. This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making. This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives. Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance. Support the definition of specific, measurable strategic goals for the company. Support the design of business scaling & revenue growth strategy for Telecom. Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance Support with business integration & design strategy for revenue increase. Provide information / trend analysis on emerging global markets. Analyse commercial trends and performance and interpret them Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan Assist in building and updating the internal and external environment assessment as part of the strategic cycle Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives. Support the Business Planning and Strategy Development and cascading business strategy into the operational plans. Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation. Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis) Create and manage reporting systems. Deliver periodic reports on key performance metrics for business parameters. Set up measures and monitoring mechanisms to regulate and control the Costs initiatives Conduct regular business and sensitivity analysis and report findings to Department head and leadership Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results. Analyse market share in value and volume Analyse competitor activities and their performances Prepare presentations with inputs and relevant insights to assist the management team in decision making Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory. Track record in business analysis. Good knowledge of telecom industry. Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance. Strong analytical skills and financial modelling capabilities. Good interpersonal & communication, presentation and facilitation skills. Ability to communicate with various levels of management. Ambitious and result driven. Ability to cope with deadlines Ability to drill-down and perform root-cause analysis Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English. Good background about Mobile technology and industry Excellent research capabilities and statistical analysis knowledge Problem Solving & Analytical thinking skills Concern for Standards/Efficiency Being Collaborative and Cooperative Tenacity, Resilience and Self-Management Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point Deep insight in Forecasting: Accurate assessment of growth and profit potential Note: you will be required to attach the following: #J-18808-Ljbffr

Al Kout Al Kuwait Full time Ref: JB5033423
- Ref:JB5033423Act as a liaison between the Manager and his / her team as well investors, suppliers and contractors.

Respond to inquiries and requests for information / approval and /or directing to appropriate team as required.

Responsible for the compilation of data and the maintenance of all files related to investors for Asst. Operations Manager (Invoice file, Employee file, budget’s file, project drawings).

Responsible for the preparation of monthly report.

Assisting Dept. Head in YARDI system approval.

Responsible for consolidating Inspection Reports, sending out inspection correspondence in coordination with maintenance & Fire safety schedule & forecast.

Issue manual work permits if needed

Handle commercial café requests

Monitor fit-out projects progress.

Prepare purchase orders and follow up.

Prepare service agreement.

Prepare correspondences to investors and vendors.

Relay with investors to ensure all necessary permits, insurance and document are submitted to mall management.

Answer telephone enquiries from investors, attend to investors, contractors / suppliers and assist other staff in the organization with their enquiries.

Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Schedule and coordinate meetings and appointments with vendors.

Follow up with Investors for renewal of licenses

Maintain a detailed tracker for F&B units for their services contracts and following with Investor to submit the unit maintenance requirements.

Ensure that inspections are conducted for Unit completed Fit-out along with Operations Team after the FCC is issued by the RDD Team, follow up with Investor to ensure the pending snags are completed prior to the Operating of the Unit.

Manage daily office administrative issues.

Organize and supervise internal and external daily mail correspondence with investors, suppliers, contractors, and the Operations Department.

**Skills**:
Minimum 3 years of experience in general administrative or clerical role

Must have excellent organizational, presentation, and interpersonal skills.

Must have a strong sense of ownership to deliver department objectives and pursue professional development of self and team.

Able to multi-task, prioritize competing assignments and deliver quality work on time.

Knowledge of administrative procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

Organize and supervise internal and external daily mail correspondence with investors, suppliers, contractors, and the Operations Department.

**Job Details**:

- Job Location Al Kuwait, Kuwait- Job Role Support Services- Employment Status Full time- Employment Type Employee- Number of Vacancies 1- Job Division Al Kout- Career Level Mid Career- Years of Experience Min: 3- Residence Location Kuwait- Degree Bachelor's degreeThis job has been sourced from an external job board.