Reporting and Analytics Specialist

Kuwait City, Al Kuwayt Vitelco

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Job Description

Vitelco provides IT services on CRM, Billing, Middleware, Mobile VAS, Business Intelligence and Big Data applications in Finance and Telecom sector since 2014. Our team has years of experience in managing and working with many global and national projects. Vitelco offers comprehensive services to customers with the principle of “Versatile” and “Innovative”. We are looking forward to working with a Reporting and Analytics Specialist who will take a role in our international projects in the telecommunication sector. We are seeking a skilled Analytics and Reporting Specialist to join our team, responsible for providing critical insights and comprehensive reporting on marketing campaigns and Customer Lifecycle Management (CLM) activities. This role involves analyzing campaign performance, generating actionable insights, and delivering reports that drive data-informed decisions to optimize customer engagement and business outcomes. Key Responsibilities: Data Analysis:

Analyze data from various sources to assess the performance of marketing campaigns and CLM activities. Identify trends, patterns, and anomalies to provide actionable insights. Reporting:

Develop and deliver detailed reports on campaign effectiveness, including key performance indicators (KPIs), return on investment (ROI), and overall impact on customer lifecycle. Prepare regular dashboards and performance summaries for stakeholders. Campaign Performance Measurement:

Evaluate the success of marketing campaigns for both Postpaid and Prepaid segments by tracking metrics such as customer acquisition, retention, engagement, and revenue growth. Customer Insights:

Use data analytics to understand customer behavior, preferences, and segmentation. Provide recommendations to enhance campaign strategies and improve customer experiences. Data Management:

Ensure accurate data collection, storage, and management. Maintain data integrity and validate sources to ensure reliable reporting. Tool Utilization:

Leverage advanced analytics tools and platforms (e.g., SAS, HCL Unica, Google Analytics, SQL, Tableau, or similar) to analyze data and generate reports. Stay updated on the latest analytics technologies and methodologies. Collaboration:

Work closely with the Campaign Managers and other team members to align reporting with campaign goals and objectives. Support the team with data-driven insights and recommendations for campaign optimization. Trend Analysis:

Conduct market and competitor analysis to provide context for campaign performance and customer behavior. Integrate external data sources to enhance reporting accuracy. Process Improvement:

Identify opportunities for improving reporting processes and methodologies. Implement best practices to streamline data analysis and reporting activities. Qualifications: Bachelor’s degree in Data Analytics, Statistics, Marketing, Business, or a related field. Advanced degree (e.g., Master’s, MBA) is a plus. Proven experience (typically 2+ years) in analytics and reporting roles, preferably within the telecom industry. Strong proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau, Power BI). Solid understanding of marketing metrics, customer lifecycle management, and campaign performance evaluation. Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication skills with the ability to present complex data insights clearly to non-technical stakeholders. Experience in managing large datasets and ensuring data accuracy and integrity. Seniority Level

Associate Employment Type

Full-time Job Function

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IT System Training and Support

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Business Intelligence Developer

Kuwait City, Al Kuwayt Menzies Aviation

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Job Description

**OVERVIEW**

People. Passion. Pride.

This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in over 58 countries, across 6 continents.

But at the heart of our business is our people.

**ROLE PURPOSE**:
As a Business Intelligence Developer, you will be responsible for designing, developing, and maintaining data-driven solutions that empower our organization to make informed decisions. You will work closely with cross-functional teams to ensure that our business processes are optimized through the use of data analytics and reporting tools.

**THIS ROLE CAN BE BASED IN EITHER PRAGUE OR KUWAIT CITY**

**MAIN ACCOUNTABILITIES**:

- Extract, transform, and load data from various sources into our data warehouse (Azure Synapse) or BI platform. Develop and maintain ETL processes to ensure data accuracy and consistency.
- Design and implement data models, data marts, and data cubes to support business reporting and analytics needs.
- Development: Create interactive and visually appealing reports and dashboards using Power BI.
- Conduct in-depth data analysis to identify trends, patterns, and insights that drive business decision-making.
- Continuously monitor and optimize query performance, data loading processes, and report rendering for efficient BI solutions.

Looking for a full list of accountabilities? Please click on the job description which is attached.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security & compliance.

**QUALIFICATIONS AND EXPERIENCE**
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Proven experience in business intelligence, data warehousing, and ETL development.
- Proficiency in SQL and data modelling techniques.
- Microsoft Certified: Power BI Data Analyst is essential.
- Hands-on experience with Power BI is essential.
- Knowledge of data governance and security best practices.
- Familiarity with programming languages (e.g., Python, R) is desirable

**DIVERSITY**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**APPLICATION INSTRUCTIONS
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