45 Bilingual Customer Service Representative jobs in Kuwait
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 10 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
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0
Call Center Agent
Alghanim Industries
Posted 12 days ago
Job Viewed
Job Description
Long Description
Job Summary
Job Responsibilities
Candidate Requirements
Education
Bachelor’s Degree
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Job Summary
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Education
Bachelor’s Degree
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This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Nasco Trading
Posted 12 days ago
Job Viewed
Job Description
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Make use of available opportunity to sell or advertise products to customers
- Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
- Move complex issues or complaints to supervisors
- Willing to work during extended odd hours and/or during holiday periods
Requirements and skills
- Must have good knowledge of customer relationship or customer service practices
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Good interpersonal skills to enable an easy flow with customers
- Ability to work as part of a team if needed
- Good data entry and typing abilities
- A minimum of high school diploma
- At least 2 years of work experience in a call center environment
To apply, kindly submit your CV in PDF format to .
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2
Call Center Agent
Kuwait City, Al Kuwayt
Nasco Trading
Posted 4 days ago
Job Viewed
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent
Kuwait City, Al Kuwayt
Gastronomica
Posted 5 days ago
Job Viewed
Job Description
The Call Center Assistant is responsible for responding to guest and client queries in an appropriate and timely manner by answering calls and following up on queries and orders. Additionally, they will be responsible for maintaining and obtaining information by answering telephone calls; confirming orders and verifying information. · Answer inbound calls as well as making outbound calls to assist customers with specific inquiries. · Maintain accurate records of call data information including name, telephone number, request made, etc. · Log all call data and update existing databases with changes and the status of each client and customer request. · Respond promptly and professionally to client and customer complaints, escalating them to the relevant department supervisor and manager when required. · Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives. · Seize opportunities to upsell products when they arise. · Build sustainable relationships and engage customers by taking the extra mile. · Provide personalized customer service of the highest level, assuring a prompt and accurate response to inquiries by phone and/or email. · Prioritize all calls and requests, dealing with them in a timely and effective manner. · Remain well-versed on all restaurant details including type of cuisine, location, opening & closing times, reservation policy, menu items, catering facilities, etc. · Deal with displeased customers professionally, attempting to resolve issues positively and avoiding escalations. · Deal promptly with dropped calls/missed calls, calling back and replying to voicemails and messages. · Maintain an accurate filing and administrative system including emailing, filling out paperwork, completing necessary documents, and liaising with other departments. · Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. · Maintain a positive, empathetic, and professional attitude toward customers at all times. · Perform any other duties as assigned by the direct supervisor. Skills · Strong interpersonal and communication skills. · Excellent telephone & customer service skills. · Strong time management skills. · Multitasking skills. · Customer service drive skills. · Strong relationship-building skills. · Strong attention to detail.
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4
Call Center Agent
Kuwait City, Al Kuwayt
United Real Estate Company (URC)
Posted 6 days ago
Job Viewed
Job Description
Job Description To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation. Responsibilities Handle inbound and outbound calls. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Document all customer interactions and tickets in the (CRM) system Regularly reviewing and updating the customers information in the (CRM) system. Collaborate with the call center supervisor and the other call center agents to improve the customer service. Ensure to follow the customers service script provided by the company. Maintain strong customer relationships. Requirements: High School or secretarial certification Strong English and Arabic language skills (written and spoken) 6 Months to 2 Years of experience as a Call Center Agents Previous experience using CRM system.
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5
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 9 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent
Kuwait City, Al Kuwayt
Alghanim Industries
Posted 22 days ago
Job Viewed
Job Description
Long Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Call Center Manager
Kuwait City, Al Kuwayt
pet zone
Posted today
Job Viewed
Job Description
**Responsibilities**
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
**Requirements and skills**
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Center Manager: 5 years (required)
**Language**:
- Arabic (required)
- English (required)
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
**Requirements and skills**
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Center Manager: 5 years (required)
**Language**:
- Arabic (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent
Kuwait City, Al Kuwayt
Pinnacle Group Co.
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide accurate, valid and complete information by using the right method/ tools.
- Handle customer complaints, provide appropriate solution and alternatives within times.
- Follow communication procedure. standard and policies
- Keeping the department updated with the customer's issues.
- Keeping record of customer interactions, process, file and document
**Requirement**:
- Must be bilingual
- 2-3 experience in the same field
- Preferable experience in F&B Industry
**Language**:
- Arabic (preferred)
- Provide accurate, valid and complete information by using the right method/ tools.
- Handle customer complaints, provide appropriate solution and alternatives within times.
- Follow communication procedure. standard and policies
- Keeping the department updated with the customer's issues.
- Keeping record of customer interactions, process, file and document
**Requirement**:
- Must be bilingual
- 2-3 experience in the same field
- Preferable experience in F&B Industry
**Language**:
- Arabic (preferred)
This advertiser has chosen not to accept applicants from your region.
9