58 Associate Linux Support Engineer jobs in Kuwait

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Associate Linux Support Engineer

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Associate Linux Support Engineer

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Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring an

Associate Support Engineer

to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.

Location:

This is a globally remote role.

The role entails

Working from your remote home office to provide technical support for employees. Being available to take ownership of new cases via telephone, email and web Acting as an internal customer advocate keeping them updated in a timely manner Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers. Drafting and distributing technical notices for internal and external communication. Prioritising your work in order to accomplish the most important and urgent tasks first Keeping on learning as our products and services grow and evolve Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix Maintaining regular communication and information exchange with the rest of the team, locally and remotely Identifying and suggesting any opportunities to provide a better service Participating in a regular weekend working rotation

What we are looking for in you

Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation Track record of going above-and-beyond expectations to achieve outstanding results Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Knowledge or basic hands-on experience on 2 or more of: Linux server administration Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.) Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.) Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Strong written and verbal English communication skills Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation Result-oriented, with a personal drive to meet commitments Ability to travel internationally twice a year, for company events up to two weeks long

Noting that we require and will perform a background check for this role.

Nice-to-have skills

Experience supporting virtualized environments (KVM, Virtual Box, VMWare) Experience with other open-source desktop technologies Active contribution to open-source projects/forum/code

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
• Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields
• At least 2 years of experience in an equivalent job position and project management
• Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports
• Only for Kuwait residents

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Minimum 4 years of hands-on IT technical support experience, preferably in an
enterprise or data center environment.
Strong knowledge of server and PC hardware architecture.
Ability to diagnose and resolve complex technical issues independently.
Familiar with tools such as IPMI/iDRAC/iLO, imaging tools, and IT asset
management systems.
Comfortable working in fast-paced environments and under tight deadlines.

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Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures.

Job Responsibilities:

• Troubleshoot servers, network, and Desktops infrastructure.
• Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc.
• Ensure new & existing stores and restaurants have all required IT infrastructure.
• Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware.
• Provide technical support to all departments and business units related to Application, Security, Internet etc.
• Prepare and update network diagrams for offices and other work locations.
• Administer Data backups, recovery and anti-viruses for Servers and Desktop.
• Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals.
• Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required.
• Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users.

Skills

Experience & Qualification

• Bachelor’s degree in computer science, IT, Software Engineering or similar
• At least 3 – 5 years’ experience in the similar field
• Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure
• English communication, Arabic is preferable

#J-18808-Ljbffr

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

#J-18808-Ljbffr

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable

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Minimum 4 years of hands-on IT technical support experience, preferably in an enterprise or data center environment. Strong knowledge of server and PC hardware architecture. Ability to diagnose and resolve complex technical issues independently. Familiar with tools such as IPMI/iDRAC/iLO, imaging tools, and IT asset management systems. Comfortable working in fast-paced environments and under tight deadlines.

#J-18808-Ljbffr

**Job Locations**: Kuwait, Romania, Germany

**Responsibilities**:

- Sit at help desk and respond to walk-in customer questions
- Field trouble calls via the phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot printers and map shared printers
- Document trouble calls and computer/network actions for reporting purposes
- Field trouble calls via the phone and computer trouble ticketing system.
**Job Requirements**:

- Associate's degree preferred
- Must have A+, Security+, Network+
- Should have MCP or comparable and CCNA (or be able to obtain)
- 7+ years experience with IT systems, 4+ years experience in IT customer support, 2 years of which are in a military requirement, OR 11 years recent specialized experience
- Must be a U.S. Citizen
- Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
- US Secret Clearance
**Company Benefits**:
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(k) Plan
Company-paid Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Cell Phone Allowance
Tuition Reimbursement (after one year)

Due to the high volume of applicants, we will only reach

Technical Support Position Required In Ardhiya

Featured

• 1 year ago

Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:

Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .

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