18 Adpe Technician Desktop Support Camp Arifjan jobs in Kuwait City

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IT Help Desk Support Specialist

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KUWAIT JOBS HERE Join to apply for the

IT Help Desk Support Specialist

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KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

Job Id :100170834

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Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

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1 day ago

Job Type :

Full-Time

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Kuwait Jobs

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Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Kuwait . Security Systems Technician / PSEP - TS/SCI

Security Systems Technician / PSEP - TS/SCI

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**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, by management, by Retail Store staff, by Sales and dealers.**

**Key Accountabilities and Activities:
- Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Receive calls from the 121 Hotline from Retail Stores and dealers.
- Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff.
- Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable.
- Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team.
- Handle payments transactions from customers who wish to pay their bills and top up credit on mobile phone.
- Describe and escalate problems through the Customer Care systems.
- Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution.
- Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff.
- Gather customer information from various areas within the Company, such as Technology, Call Monitoring, Finance etc) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly.
- Detect and report issues that appear to impact large numbers of customers in early stages.
- Complete daily reports, that reflects the number and type of received complains.
- Act as a source for technical assistant and as a reference for other team members when needed.
- Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report ), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP.
- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
- 2 year IT diploma

**Other Information:
- Ability to work effectively under pressure.
- Strong customer service work ethic.
- Fluent verbal and written communication in both Arabic and English.
- MS Office
- Strong computer literacy and ability to utilise available systems to resolve or escalate customer complains_. _
- Experience or understanding of configuring handsets, laptops & WNET Devices (USB, routers or any upcoming) for supporting Ooredoo Services /Internet Services.
- Knowledge of setting up/ Configuring WNET services with different systems, including but not exclusive to XP, MAC, VISTA, LINUX and mobile PDA.

**Note: you will be required to attach the following**:

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, by management, by Retail Store staff, by Sales and dealers.**

**Key Accountabilities and Activities:
- Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Receive calls from the 121 Hotline from Retail Stores and dealers.
- Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff.
- Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable.
- Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team.
- Handle payments transactions from customers who wish to pay their bills and top up credit on mobile phone.
- Describe and escalate problems through the Customer Care systems.
- Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution.
- Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff.
- Gather customer information from various areas within the Company, such as Technology, Call Monitoring, Finance etc) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly.
- Detect and report issues that appear to impact large numbers of customers in early stages.
- Complete daily reports, that reflects the number and type of received complains.
- Act as a source for technical assistant and as a reference for other team members when needed.
- Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report ), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP.
- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
- 2 year IT diploma

**Other Information:
- Ability to work effectively under pressure.
- Strong customer service work ethic.
- Fluent verbal and written communication in both Arabic and English.
- MS Office
- Strong computer literacy and ability to utilise available systems to resolve or escalate customer complains_. _
- Experience or understanding of configuring handsets, laptops & WNET Devices (USB, routers or any upcoming) for supporting Ooredoo Services /Internet Services.
- Knowledge of setting up/ Configuring WNET services with different systems, including but not exclusive to XP, MAC, VISTA, LINUX and mobile PDA.

**Note: you will be required to attach the following**:

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, by management, by Retail Store staff, by Sales and dealers.**

**Key Accountabilities and Activities:
- Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Receive calls from the 121 Hotline from Retail Stores and dealers.
- Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff.
- Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable.
- Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team.
- Handle payments transactions from customers who wish to pay their bills and top up credit on mobile phone.
- Describe and escalate problems through the Customer Care systems.
- Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution.
- Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff.
- Gather customer information from various areas within the Company, such as Technology, Call Monitoring, Finance etc) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly.
- Detect and report issues that appear to impact large numbers of customers in early stages.
- Complete daily reports, that reflects the number and type of received complains.
- Act as a source for technical assistant and as a reference for other team members when needed.
- Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report ), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP.
- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
- 2 year IT diploma

**Other Information:
- Ability to work effectively under pressure.
- Strong customer service work ethic.
- Fluent verbal and written communication in both Arabic and English.
- MS Office
- Strong computer literacy and ability to utilise available systems to resolve or escalate customer complains_. _
- Experience or understanding of configuring handsets, laptops & WNET Devices (USB, routers or any upcoming) for supporting Ooredoo Services /Internet Services.
- Knowledge of setting up/ Configuring WNET services with different systems, including but not exclusive to XP, MAC, VISTA, LINUX and mobile PDA.

**Note: you will be required to attach the following**:

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Supervise the corresponding teams in handling Customer Complaints and technical problems. In addition to following processes and procedures to ensure an efficient and professional level of customer service is delivered i.e. focussing on technical service and product issues related to Ooredoo and its Subsidiaries.**

**Key Accountabilities and Activities:
- Supervise the relevant teams to ensure they handle customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Filter and examine escalated complaints from the relevant team members, make sure that they have explored all available techniques and systems in their attempt to resolve the customer problem.
- Produce and analyse performance and productivity reports and statistics.
- Build and develop the knowledge of team members in various Incident handling procedures.
- Review and make recommendations to improve the efficiency of Back Office and system procedures.
- Answer Back Office / customer questions, as required and recommend corrective action to address customer complaints.
- Provide the Sr. Director, Customer Care, with feedback customers’ issues and concerns about services and products to optimise market intelligence gathering.
- Ensure that all complaints, which require a written response or further follow-up, are completed in accordance with the SLA with the customer
- Help to develop technical procedures and carry out technical training for new staff in the Call Centre and in Retail Sales.
- Act as the first line support and contact point for system faults and refer the complaint, if needed, to the Technology division.
- Responsible for Trouble Ticket queue monitoring to improve resolution time and service.
- Liaise with other divisions to ensure appropriate work flows in handling the customer Trouble Ticket system.
- Plan, prioritise and manage the activities of the F2F Help Desk team, as well as the mobile services executives that visit customer premises for support, to ensure the provision of efficient and professional customer service on technical service and product issues.
- Supervise the investigation of facts when there is a customer complaint and/or a legal issue concerning customers and the Customer’s interaction Centre services, and oversee the gathering of customer information (from various areas within the Company, such as Technology, Call Monitoring, Finance etc.) as required and liaise with the Legal Department accordingly
- Guide the Technical Support Executives in the Subsidiary support Interaction Center to achieve operational results that meet or exceed targets and ensure they deliver superior customer service.
- Responsible to ensure that contacts are appropriately handled as per the defined customer segmentation policy, process and procedures.
- Work with peers to jointly plan the daily operational activities of the Subsidiary technical support team with guidance from the Sr. Manager.
- Jointly agree with peers on the operational targets and objectives for technical support team.
- Ensure technical issues resolution are delivered up to agreed standards and collaborate with all concerned divisions to optimise the business processes and identify areas for improvement.
- Co-ordinate and review the staffing schedules with WFM team to ensure appropriate resources are available to meet operational requirements during each shift.
- Liaise with the Interaction Quality Monitoring team to ensure continuous improvement in issue handling standards so that agents can progress through the different levels and skill sets.
- Document departmental performance and prepare reports to be submitted to Management upon request.
- Formulate, Monitor and control SLA’s and OLA’s to ensure efficient operation revolving around factors that are critical to customer with other divisions.
- Further improve and refine procedures and processes for dealing with the corresponding segmented interactions

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Supervise the corresponding teams in handling Customer Complaints and technical problems. In addition to following processes and procedures to ensure an efficient and professional level of customer service is delivered i.e. focussing on technical service and product issues related to Ooredoo and its Subsidiaries.**

**Key Accountabilities and Activities:
- Supervise the relevant teams to ensure they handle customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Filter and examine escalated complaints from the relevant team members, make sure that they have explored all available techniques and systems in their attempt to resolve the customer problem.
- Produce and analyse performance and productivity reports and statistics.
- Build and develop the knowledge of team members in various Incident handling procedures.
- Review and make recommendations to improve the efficiency of Back Office and system procedures.
- Answer Back Office / customer questions, as required and recommend corrective action to address customer complaints.
- Provide the Sr. Director, Customer Care, with feedback customers’ issues and concerns about services and products to optimise market intelligence gathering.
- Ensure that all complaints, which require a written response or further follow-up, are completed in accordance with the SLA with the customer
- Help to develop technical procedures and carry out technical training for new staff in the Call Centre and in Retail Sales.
- Act as the first line support and contact point for system faults and refer the complaint, if needed, to the Technology division.
- Responsible for Trouble Ticket queue monitoring to improve resolution time and service.
- Liaise with other divisions to ensure appropriate work flows in handling the customer Trouble Ticket system.
- Plan, prioritise and manage the activities of the F2F Help Desk team, as well as the mobile services executives that visit customer premises for support, to ensure the provision of efficient and professional customer service on technical service and product issues.
- Supervise the investigation of facts when there is a customer complaint and/or a legal issue concerning customers and the Customer’s interaction Centre services, and oversee the gathering of customer information (from various areas within the Company, such as Technology, Call Monitoring, Finance etc.) as required and liaise with the Legal Department accordingly
- Guide the Technical Support Executives in the Subsidiary support Interaction Center to achieve operational results that meet or exceed targets and ensure they deliver superior customer service.
- Responsible to ensure that contacts are appropriately handled as per the defined customer segmentation policy, process and procedures.
- Work with peers to jointly plan the daily operational activities of the Subsidiary technical support team with guidance from the Sr. Manager.
- Jointly agree with peers on the operational targets and objectives for technical support team.
- Ensure technical issues resolution are delivered up to agreed standards and collaborate with all concerned divisions to optimise the business processes and identify areas for improvement.
- Co-ordinate and review the staffing schedules with WFM team to ensure appropriate resources are available to meet operational requirements during each shift.
- Liaise with the Interaction Quality Monitoring team to ensure continuous improvement in issue handling standards so that agents can progress through the different levels and skill sets.
- Document departmental performance and prepare reports to be submitted to Management upon request.
- Formulate, Monitor and control SLA’s and OLA’s to ensure efficient operation revolving around factors that are critical to customer with other divisions.
- Further improve and refine procedures and processes for dealing with the corresponding segmented interactions

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role
**Supervise the corresponding teams in handling Customer Complaints and technical problems. In addition to following processes and procedures to ensure an efficient and professional level of customer service is delivered i.e. focussing on technical service and product issues related to Ooredoo and its Subsidiaries.**

Key Accountabilities and Activities
- Supervise the relevant teams to ensure they handle customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Filter and examine escalated complaints from the relevant team members, make sure that they have explored all available techniques and systems in their attempt to resolve the customer problem.
- Produce and analyse performance and productivity reports and statistics.
- Build and develop the knowledge of team members in various Incident handling procedures.
- Review and make recommendations to improve the efficiency of Back Office and system procedures.
- Answer Back Office / customer questions, as required and recommend corrective action to address customer complaints.
- Provide the Sr. Director, Customer Care, with feedback customers’ issues and concerns about services and products to optimise market intelligence gathering.
- Ensure that all complaints, which require a written response or further follow-up, are completed in accordance with the SLA with the customer
- Help to develop technical procedures and carry out technical training for new staff in the Call Centre and in Retail Sales.
- Act as the first line support and contact point for system faults and refer the complaint, if needed, to the Technology division.
- Responsible for Trouble Ticket queue monitoring to improve resolution time and service.
- Liaise with other divisions to ensure appropriate work flows in handling the customer Trouble Ticket system.
- Plan, prioritise and manage the activities of the F2F Help Desk team, as well as the mobile services executives that visit customer premises for support, to ensure the provision of efficient and professional customer service on technical service and product issues.
- Supervise the investigation of facts when there is a customer complaint and/or a legal issue concerning customers and the Customer’s interaction Centre services, and oversee the gathering of customer information (from various areas within the Company, such as Technology, Call Monitoring, Finance etc.) as required and liaise with the Legal Department accordingly
- Guide the Technical Support Executives in the Subsidiary support Interaction Center to achieve operational results that meet or exceed targets and ensure they deliver superior customer service.
- Responsible to ensure that contacts are appropriately handled as per the defined customer segmentation policy, process and procedures.
- Work with peers to jointly plan the daily operational activities of the Subsidiary technical support team with guidance from the Sr. Manager.
- Jointly agree with peers on the operational targets and objectives for technical support team.
- Ensure technical issues resolution are delivered up to agreed standards and collaborate with all concerned divisions to optimise the business processes and identify areas for improvement.
- Co-ordinate and review the staffing schedules with WFM team to ensure appropriate resources are available to meet operational requirements during each shift.
- Liaise with the Interaction Quality Monitoring team to ensure continuous improvement in issue handling standards so that agents can progress through the different levels and skill sets.
- Document departmental performance and prepare reports to be submitted to Management upon request.
- Formulate, Monitor and control SLA’s and OLA’s to ensure efficient operation revolving around factors that are critical to customer with other divisions.
- Further improve and refine procedures and processes for dealing with the corresponding segmented interactions through

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role
**Supervise the corresponding teams in handling Customer Complaints and technical problems. In addition to following processes and procedures to ensure an efficient and professional level of customer service is delivered i.e. focussing on technical service and product issues related to Ooredoo and its Subsidiaries.**

Key Accountabilities and Activities
- Supervise the relevant teams to ensure they handle customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service.
- Filter and examine escalated complaints from the relevant team members, make sure that they have explored all available techniques and systems in their attempt to resolve the customer problem.
- Produce and analyse performance and productivity reports and statistics.
- Build and develop the knowledge of team members in various Incident handling procedures.
- Review and make recommendations to improve the efficiency of Back Office and system procedures.
- Answer Back Office / customer questions, as required and recommend corrective action to address customer complaints.
- Provide the Sr. Director, Customer Care, with feedback customers’ issues and concerns about services and products to optimise market intelligence gathering.
- Ensure that all complaints, which require a written response or further follow-up, are completed in accordance with the SLA with the customer
- Help to develop technical procedures and carry out technical training for new staff in the Call Centre and in Retail Sales.
- Act as the first line support and contact point for system faults and refer the complaint, if needed, to the Technology division.
- Responsible for Trouble Ticket queue monitoring to improve resolution time and service.
- Liaise with other divisions to ensure appropriate work flows in handling the customer Trouble Ticket system.
- Plan, prioritise and manage the activities of the F2F Help Desk team, as well as the mobile services executives that visit customer premises for support, to ensure the provision of efficient and professional customer service on technical service and product issues.
- Supervise the investigation of facts when there is a customer complaint and/or a legal issue concerning customers and the Customer’s interaction Centre services, and oversee the gathering of customer information (from various areas within the Company, such as Technology, Call Monitoring, Finance etc.) as required and liaise with the Legal Department accordingly
- Guide the Technical Support Executives in the Subsidiary support Interaction Center to achieve operational results that meet or exceed targets and ensure they deliver superior customer service.
- Responsible to ensure that contacts are appropriately handled as per the defined customer segmentation policy, process and procedures.
- Work with peers to jointly plan the daily operational activities of the Subsidiary technical support team with guidance from the Sr. Manager.
- Jointly agree with peers on the operational targets and objectives for technical support team.
- Ensure technical issues resolution are delivered up to agreed standards and collaborate with all concerned divisions to optimise the business processes and identify areas for improvement.
- Co-ordinate and review the staffing schedules with WFM team to ensure appropriate resources are available to meet operational requirements during each shift.
- Liaise with the Interaction Quality Monitoring team to ensure continuous improvement in issue handling standards so that agents can progress through the different levels and skill sets.
- Document departmental performance and prepare reports to be submitted to Management upon request.
- Formulate, Monitor and control SLA’s and OLA’s to ensure efficient operation revolving around factors that are critical to customer with other divisions.
- Further improve and refine procedures and processes for dealing with the corresponding segmented interactions through

Join to apply for the

Desktop Support Engineer

role at

KUWAIT JOBS HERE . Provide first and second-level support for desktop, laptop, printer, and ensure adherence to security standards and IT policies. Qualifications: Associate’s or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Min 3 years of experience in desktop or technical support roles. Proficiency in Windows environments. Familiarity with Active Directory, Office 365, and remote desktop support tools. Understanding of basic networking concepts (IP, DNS, DHCP). Strong troubleshooting and communication skills. Ability to work independently in a fast-paced environment. Please share your CV to

. Basic Details: Posted: 4 days ago Job Type: Full-Time Company: Kuwait Jobs Posted By: Saikumar Contact Info: Mobile: Not-Mentioned Alternate Mobile: Not-Mentioned Email:

Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

Advertising Services Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x. Sign in to set job alerts for “Desktop Support Engineer” roles. #J-18808-Ljbffr