25 Adpe Technician Desktop Support Camp Arifjan jobs in Kuwait City

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom TCP/IP configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

Responsibilities

Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

Installs and configures network printers.

Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

Joins client computers to Microsoft Active Directory domains.

Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

Installs, configures, and maintains security software on military computer systems.

Repairs and maintains desktop and laptop hardware.

Performs other duties as assigned.

Qualifications

Must be a US citizen with an active Secret, or higher level, security clearance.

High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.

Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.

Prerequisites for in-country applicants:

valid U.S. passport.

valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.

valid U.S. driver’s license.

medical qualifications, self-identify current visa sponsor & employer.

a copy of your Civil ID and/or work visa.

You must be able to meet all health requirements.

Must be able to pass a details medical and dental exam.

Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

Must have a working knowledge of Microsoft Office software.

Demonstrated strong customer service skills are mandatory.

Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline:

Cisco: CCNA: Certified Network Associate - Security

Cisco: CCNP: Certified Network Professional - Security

CompTIA: A+ ce

CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)

CompTIA: CySA+ ce: Cybersecurity Analyst

CompTIA: Network+ ce

CompTIA: Security+ ce

CompTIA: SecurityX ce

GIAC: GCED: Certified Enterprise Defender

GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

GIAC: GICSP: Industrial Cyber Security Professional

GIAC: GSEC: Security Essentials

ISACA: CISA: Certified Information Systems Auditor

ISC2: CISSP (or Associate): Certified Information Systems Security Professional

ISC2: SSCP: Systems Security Certified Practitioner

Computing Environment Certificates

CompTIA: Server+

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: MCSA: Windows 10

Microsoft: MCSA: Windows Server 2012

Microsoft: MCSA: Windows Server 2016

Microsoft: MCSE: Cloud Platform and Infrastructure

Microsoft: MCSE: Enterprise Devices and Apps

Microsoft: MCSE: Private Cloud 2012

Microsoft: MCSE: Server Infrastructure 2012

Microsoft: MCT: Certified IT Professional

Microsoft: MCT: Certified Systems Administrator

Microsoft: 365 Certified: Endpoint Administrator Associate

Microsoft: 365 Certified: Enterprise Administrator Expert

Microsoft: 365 Certified: Messaging Administrator Associate

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: 365 Certified: Security Administrator Associate

Microsoft: Certified: Azure Administrator Associate

Microsoft: Certified: Azure Database Administrator Associate

Microsoft: Certified: Azure Security Engineer Associate

Microsoft: Certified: Azure Solutions Architect Expert

Microsoft: Certified: Identity and Access Administrator Associate

Microsoft: Certified: Information Protection Administrator Associate

Microsoft: Certified: Security Operations Analyst Associate

Microsoft: MCSA: SQL 2016 Database Admin

Microsoft: MCSA: SQL 2016 Database BI Development

Microsoft: MCSA: SQL 2016 Database Dev

Microsoft: MCSE: Core Infrastructure

Microsoft: MCSE: Database Management and Analytics

Microsoft: MCSE: Productivity Solutions Expert

Microsoft: MD-100: Windows Client

Microsoft: MTA: Microsoft Technology Associate

Microsoft: MTA: Windows Server Administration Fundamentals

Job ID



Work Type

On-Site

Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee,

you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation).

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IT Help Desk Support

TITLE: IT HELP DESK SUPPORT

REPORTS TO: IT MANAGER

Primary Purpose:
**Responsibilities**:

- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts

Qualifications:

- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field

About American Baccalaureate School:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.

Job ID 60

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Description:

C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities

Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications:

An Active, in-scope US Government issued

Secret

clearance. Due to the nature of the work and contract requirements,

US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. Able to travel to support mission up to 10%. Education:

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience. Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select. Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability examples continue as listed in the original text. Disability Status Select. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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فني دعم أجهزة الحاسب الآلي وملحقاتها مؤهل علمي: دبلوم أو جامعي المسؤوليات والمهام 1. تركيب وصيانة الأجهزة

تركيب أجهزة الحاسب الشخصية أو المكتبية بما في ذلك الكابلات والشاشات والملحقات مثل الفأرة ولوحة المفاتيح.

فحص ومعالجة مشاكل الطباعة والماسحات الضوئية.

قدرات توصيل جهاز العرض (البروجكتر) بجهاز الحاسوب وفحص سلامة التوصيلات كـ HDMI وVGA.

فحص ومعالجة حلول مشكلات البرامج المستندة إلى سطح المكتب وتقديم الدعم والصيانة للمستخدم.

تثبيت إعدادات تعريفات أجهزة الحاسوب والبرامج التشغيل والطابعات والماسحات الضوئية.

تركيب البرمجيات: تثبيت أنظمة التشغيل (مثل Windows وLinux) وتثبيت التطبيقات الأساسية مثل برامج المكتب وأدوات الاتصال ومتصفحات الإنترنت.

تثبيت تعريفات الأجهزة (Drivers) الخاصة بالأجزاء مثل الطابعات والماسحات الضوئية والشاشات والكاميرات.

2. إصلاح وصيانة الأجهزة

استكشاف الأخطاء وإصلاحها مثل مشكلة الشاشة الزرقاء وأداء النظام البطيء.

استبدال الأجزاء التالفة مثل الأقراص الصلبة، وذاكرة الوصول RAM، ولوحات الأم.

إصلاح المكونات الداخلية مثل المعالج أو بطاقة الرسوميات إذا كانت المشكلة متعلقة بها.

إصلاح الأعطال الكهربائية مثل الشواحن ومزودات الطاقة وأعطال اللوحة الأم أو مكونات الكمبيوتر.

استعادة كلمات المرور للمستخدمين وحل مشكلات الوصول.

3. إدارة وصيانة البرمجيات

التأكد من تحديثات النظام وتحميل وتثبيت التحديثات الضرورية لأنظمة التشغيل وبرامج الحماية مثل مضادات الفيروسات.

إزالة البرمجيات الضارة وفحص النظام والتأكد من خلوه من الفيروسات والبرامج الخبيثة.

إعداد النسخ الاحتياطي للبيانات الهامة باستخدام أدوات النسخ الاحتياطي الداخلية أو الخارجية.

4. دعم مستخدمي الكمبيوتر

تقديم الدعم الفني للمستخدمين الذين يواجهون مشاكل في تشغيل البرامج أو النظام.

شرح آلية العمل ببرنامج الأوفيس وتنفيذ مختلف المهام للمستخدمين بناءً على الحاجة.

المساعدة في إعداد الشبكات في حال كانت الأجهزة مرتبطة بشبكة محلية، بما في ذلك إعدادات الشبكة والاتصال بالإنترنت ومشاركة الملفات.

إعداد حسابات المستخدمين ودعم الموظفين في إنشاء حسابات جديدة أو إدارة حساباتهم.

5. إعداد ملحقات الكمبيوتر

تركيب الطابعات والمعدات الطرفية وضبط إعداداتها للعمل مع الحاسوب.

توصيل الأجهزة الطرفية مثل السماعات والميكروفونات وأجهزة العرض والتأكد من عملها بكفاءة.

إعداد أجهزة التخزين الخارجية مثل الأقراص الصلبة الخارجية ووحدات التخزين المحمولة.

6. مراقبة وصيانة أداء النظام

مراقبة الأداء باستخدام أدوات مثل Task Manager لمتابعة الذاكرة وCPU وأداء الأقراص.

إجراء الصيانة الدورية مثل تنظيف الأجهزة من الملفات غير الضرورية وتحديث النظام وتحسين السرعة.

فحص ومعالجة بعض مشاكل البريد الإلكتروني.

7. مساعدة في الشبكات المحلية

إعداد وتوصيل أجهزة الشبكة مثل Routers والمحولات وأجهزة الوصول اللاسلكي في حالات معينة.

حل مشاكل الاتصال بالشبكة أو الإنترنت أو الوصول إلى الملفات المشتركة.

8. إدارة الأمان والحماية

تثبيت برامج الحماية مثل مضادات الفيروسات وجدران الحماية لحماية الأجهزة.

إجراء فحوصات أمنية دورية لمسح الأجهزة من الفيروسات والبرمجيات الضارة.

تشفير البيانات لحماية البيانات الحساسة.

9. التوثيق والتقارير

توثيق الأعطال والإصلاحات وتسجيل تفاصيلها لتاريخ الجهاز.

إعداد تقارير الصيانة والفحوصات والإصلاحات التي تتعلق بالأجهزة وتحديثات النظام.

10. التدريب على استخدام الأجهزة

تدريب المستخدمين الجدد على استخدام الأجهزة والبرامج بشكل صحيح.

إرشادات صيانة الأجهزة وتوجيه الموظفين إلى عناية الأجهزة وتنظيفها والتعامل مع الأعطال الصغيرة وإدارة الملفات.

الأدوات المحتملة التي يستخدمها فني الدعم الفني مثل: أدوات فحص النظام (CHKDSK، Task Manager)، وأدوات استكشاف الأخطاء مثل CPU-Z وCrystalDiskInfo، وأدوات النسخ الاحتياطي مثل Acronis True Image وMacrium Reflect، وأدوات مكافحة الفيروسات مثل Avast أو Bitdefender.

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Overview

Jobs Computer and Peripheral Support Technician — Salmiya, Kuwait Apply Now! Responsibilities

Educational Qualification: Diploma or University Degree Hardware Installation and Maintenance Computer installation: setting up personal or desktop computers including cables, monitors, and peripherals like mouse and keyboard. Diagnosing and resolving issues with printers and scanners. Connecting projectors to computers and ensuring HDMI/VGA cables work properly. Troubleshooting desktop-based applications and providing related support. Installing drivers and configurations for computers, printers, and scanners. Installing operating systems (Windows, Linux) and essential software (Office, communication tools, browsers). Installing drivers for devices like printers, scanners, monitors, and cameras. Hardware Repair and Maintenance Troubleshooting issues like blue screen errors or slow performance. Replacing faulty parts such as hard drives, RAM, or motherboards. Repairing components like CPUs or GPUs when necessary. Fixing power supply or motherboard-related electrical faults. Restoring user passwords and resolving access issues. Software Management and Maintenance Keeping systems updated with OS and security updates. Removing malware, spyware, and viruses. Performing backups using internal or external tools. User Support Providing technical assistance for software or system issues. Helping with Office applications and tasks. Assisting with network connections and file sharing. Supporting account creation and user management. Peripheral Setup Installing printers, scanners, cameras, and configuring them properly. Connecting peripherals like speakers, microphones, and projectors. Setting up external storage devices (hard drives, flash drives). System Monitoring and Maintenance Monitoring performance using tools like Task Manager. Regular maintenance like cleaning junk files, updating, and system optimization. Troubleshooting email-related issues. Networking Support Setting up routers, switches, and wireless access points when required. Resolving internet and local network connectivity issues. Security Management Installing antivirus and firewalls. Performing periodic security scans. Encrypting sensitive data. Documentation and Reporting Recording repair details and resolutions. Preparing maintenance and inspection reports. Training Users Providing basic training for new users on hardware/software usage. Guiding staff on basic maintenance tasks. Tools Used System utilities like CHKDSK, Task Manager. Diagnostic tools like CPU-Z, CrystalDiskInfo. Backup tools like Acronis True Image, Macrium Reflect. Antivirus tools like Avast, Bitdefender. فني دعم أجهزة الحاسب الآلي وملحقاتها Qualifications

Educational Qualification: Diploma or University Degree تركيب وصيانة الأجهزة تركيب أجهزة الحاسب: يقوم الموظف بتركيب أجهزة الحاسب الشخصية أو المكتبية بما في ذلك الكابلات، الشاشات، والملحقات مثل الفأر ة (Mouse) ولوحة المفاتيح(Keyboard). فحص ومعالجة مشاكل الطباعة والماسحات الضوئية. القدرة على توصيل جهاز العرض) البروجكتر(بجهاز الحاسب الآلي وفحص سلامة عمل التوصيلات كابلات HDMI وكابلات VGA . فحص ومعالجة حل مشاكل البرامج المستندة إلى سطح المكتب وتقديم الدعم والصيانة للمستخدم بهذا الخصوص. تثبيت اعدادات وتعريفات أجهزة الحاسب الآلي وبرامج التشغيل والطابعات والماسحات الضوئية. تركيب البرمجيات: تثبيت أنظمة التشغيل (مثل Windows أ و Linux) وتثبيت التطبيقات الأساسية مثل برامج المكتب (Office Software) ، وأدوات الاتصال، ومتصفحات الإنترنت. تثبيت تعريفات الأجهزة: تثبيت تعريفات الأجهزة (Drivers) الخاصة بالأجزاء مثل الطابعات، الماسحات الضوئية، والشاشات، والكاميرات. إصلاح وصيانة الأجهزة استكشاف الأخطاء وإصلاحها: التعامل مع المشاكل الشائعة مثل الشاشة الزرقاء (Blue Screen) أو بطء أداء النظام. استبدال الأجزاء التالفة: مثل استبدال الأقراص الصلبة (Hard Drives) ، وحدات الذاكرة (RAM) ، أو اللوحات الأم (Motherboards). إصلاح المكونات: العمل على إصلاح المكونات الداخلية مثل المعالج (CPU) أو بطاقة الرسوميات (GPU) إذا كانت المشكلة تتعلق بها. إصلاح الأعطال الكهربائية: مثل إصلاح الشواحن أو مصادر الطاقة أو أي أعطال فاللوحة الأم أو مكونات الكمبيوتر. استعادة كلمات المرور للمستخدمين وحل مشكلات الوصول. إدارة وصيانة البرمجيات التأكد من تحديثات النظام: تحميل وتثبيت التحديثات الضرورية لأنظمة التشغيل وبرامج الحماية مثل برامج مكافحة الفيروسات. إزالة البرمجيات الضارة: فحص النظام والتأكد من خلوه من الفيروسات، البرمجيات الخبيثة، أو برامج التجسس. إعداد النسخ الاحتياطي: عمل نسخ احتياطية للبيانات الهامة باستخدام أدوات النسخ الاحتياطي الداخلية أو الخارجية. دعم مستخدمي الكمبيوتر دعم تقني للمستخدمين: تقديم الدعم الفني للمستخدمين الذين يواجهون مشاكل في تشغيل البرامج أو النظام. تقديم الدعم والمساعدة في شرح آلية العمل ببرنامج الأوفيس وتنفيذ مختلف المهام للمستخدمين حال الحاجة لذلك. مساعدة في إعداد الشبكات: في حال كانت الأجهزة مرتبطة بشبكة محلية، قد يساعد في إعدادات الشبكة مثل الاتصال بالإنترنت أو مشاركة الملفات. إعداد حسابات المستخدمين: دعم الموظفين في إنشاء حسابات جديدة أو إدارة حساباتهم في النظام. إعداد ملحقات الكمبيوتر تركيب الطابعات والمعدات الطرفية: تثبيت أجهزة الطباعة، الماسحات الضوئية والكاميرات، وضبط إعداداتها بشكل صحيح للعمل مع الحاسوب. توصيل الأجهزة الطرفية: مثل السماعات، الميكروفونات، أو أجهزة العرض (Projectors) وضمان أنها تعمل بكفاءة مع الجهاز الرئيسي. إعداد أجهزة التخزين الخارجية: مثل الأقراص الصلبة الخارجية أو وحدات التخزين المحمولة (Flash Drives). مراقبة وصيانة أداء النظام مراقبة الأداء: استخدام برامج وأدوات مراقبة النظام (مثل Task Manager) لمتابعة أداء الحاسوب، بما في ذلك الذاكرة، وحدة المعالجة المركزية (CPU) ، والأقراص. إجراء الصيانة الدورية: تنظيف الأجهزة من الملفات غير الضرورية، تحديث النظام بانتظام، وتحسين سرعة النظام. فحص ومعالجة بعض مشاكل البريد الإلكتروني. مساعدة في الشبكات المحلية إعداد وتوصيل أجهزة الشبكة: فني الدعم الفني قد يتعامل مع أجهزة الشبكة مثل أجهزة التوجيه (Routers) ، المحولات (Switches) ، وأجهزة الوصول اللاسلكي (Access Points) في حالات معينة . حل مشاكل الاتصال بالشبكة: التعامل مع مشاكل الاتصال بالإنترنت أو الشبكة المحلية وحل مشاكل الوصول إلى الملفات المشتركة. إدارة الأمان والحماية تثبيت برامج الحماية: تثبيت برامج مكافحة الفيروسات والجدران النارية (Firewalls) لحماية الأجهزة من الفيروسات والهجمات الإلكترونية. إجراء فحوصات أمنية: مسح الأجهزة بشكل دوري للتأكد من خلوها من الفيروسات والبرمجيات الضارة. تشفير البيانات: تنفيذ حلول تشفير لحماية البيانات الحساسة أو الخاصة. التوثيق والتقارير توثيق الأعطال والإصلاحات: تسجيل تفاصيل الأعطال التي تم إصلاحها وكذلك الإجراءات المتخذة لتوثيق تاريخ الجهاز. إعداد تقارير صيانة: توثيق الفحوصات الدورية أو الإصلاحات والتقارير التي تتعلق بالأجهزة وتحديثات النظام. التدريب على استخدام الأجهزة تدريب المستخدمين: تقديم تدريب بسيط للمستخدمين الجدد على كيفية استخدام الأجهزة والبرامج بشكل صحيح، مثل كيفية حفظ الملفات أو استخدام التطبيقات الأساسية. إرشادات صيانة الأجهزة: توجيه الموظفين إلى كيفية صيانة الأجهزة بشكل أساسي مثل تنظيف الأجهزة، التعامل مع الأعطال الصغيرة، أو إدارة الملفات. الأدوات التي يستخدمها فني الدعم الفني لأجهزة الحاس ب: أدوات فحص النظام: مثل أداة CHKDSK لفحص الأقراص الصلبة، وأداة Task Manager لمراقبة العمليات. أدوات استكشاف الأخطاء وإصلاحها: مثل برامج CPU-Z أوCrystalDiskInfoلتحليل مكونات الجهاز. أدوات النسخ الاحتياطي: مثل Acronis True Image أو Macrium Reflect. أدوات مكافحة الفيروسات: مثل Avast أو Bitdefende Apply Now!

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Web Developer and Help Desk IT Support Required In Salmiya

Web Developer and Help Desk IT Support Required In Salmiya. Ready to start immediately with experience in retail and e-commerce. Valid transferable Visa 18 Minimum of 5 years’ experience in the same sector. To apply, please send your CV to (emailprotected) . Please include the position you are applying for in the subject line of the email. Salary range: 100-400 Kwd (no link with this job).

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Innovative, Secure, and Outcome-Based Solutions

Job Summary:

A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.

Additional info:
This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets.

Job Duties:

• Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion.
• Prioritize tickets and allocate resources to confirm an appropriate resolution for customers.
• Provide guidance regarding daily ticket updates to promote customer communications.
• Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes.
• Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support.
• Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline.
• Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption.
• Serve as subject matter expert and escalation point to personnel in the Helpdesk support team.
• Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy.
• Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow.
• Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
• Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis.
• Train Helpdesk staff with new internal processes and procedures.

Required Qualifications:

• Must have US Citizenship, be a Permanent resident, or hold a Green Card
• A Bachelor's degree or 10 years' work experience in a related field.
• At least five (5) years of progressive IT experience, to include three (3) at a complex organization.
• ITIL certified and proven track record of applying it to Helpdesk Operations.
• Strong team management skills to keep team agile and focused on evolving priorities
• Strong customer service skills to handle VIP / white glove needs and scenarios
• Experience creating, updating and enforcing SOPs, KB resources, and technical documentation
• Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls.
• Experience in installing and troubleshooting OA systems in user organizations.
• Ability to manage competing priorities with little direction.
• Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends.

Preferred Qualifications & Skills:

• Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc.
• Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

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Innovative, Secure, and Outcome-Based Solutions

Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. Additional info: This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets. Job Duties: Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion. Prioritize tickets and allocate resources to confirm an appropriate resolution for customers. Provide guidance regarding daily ticket updates to promote customer communications. Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes. Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support. Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline. Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption. Serve as subject matter expert and escalation point to personnel in the Helpdesk support team. Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy. Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow. Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis. Train Helpdesk staff with new internal processes and procedures. Required Qualifications: Must have US Citizenship, be a Permanent resident, or hold a Green Card A Bachelor's degree or 10 years' work experience in a related field. At least five (5) years of progressive IT experience, to include three (3) at a complex organization. ITIL certified and proven track record of applying it to Helpdesk Operations. Strong team management skills to keep team agile and focused on evolving priorities Strong customer service skills to handle VIP / white glove needs and scenarios Experience creating, updating and enforcing SOPs, KB resources, and technical documentation Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls. Experience in installing and troubleshooting OA systems in user organizations. Ability to manage competing priorities with little direction. Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends. Preferred Qualifications & Skills: Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc. Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

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Overview

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Description

Initially for 6 months contract, then will extend the contract based on performance; please share your CV to

Job Details

• Salary: 300 KD
• Location: Kuwait City, Kuwait
• Job Type: Full-Time
• Company: Kuwait Jobs
• Posted: 6 days ago

Contact

• Email:

Qualifications & Roles

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Advertising Services

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