41 Call Center jobs in Kuwait City
Call Center Agent
Kuwait City, Al Kuwayt
Al Mulla Group
Posted 11 days ago
Job Viewed
Job Description
**Responsibilities**:
Receive all incoming calls, greet callers and route calls to appropriate personnel in a timely and efficient manner -Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered -Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification -Assist colleagues and foster an environment of teamwork and collaboration -Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and escalate cases to his/her superior if required**Job Requirements**:
**Educational Qualifications**:
- Education Degree- : Secondary- Major- : Any Discipline**Experience**:
- Years of Experience
- : 2 - 4 Years
- Field of Experience- : Previous experience as call center agent or receptionist
**Skills**:
**Other Requirements**:
- Gender- : Any- Age- : 20 - 40 Years- Preferred Language- : Arabic, English- Duty Shift / Timings- : One Shift / 8:00 am to 5:00 pm**Salary & Benefits**:
- Salary- : Attractive Salary- Other Benefits- : NA**Job Remarks**:
- Job Country- : Kuwait- Nationality- : Kuwait- Career Level- : Mid-Career
Receive all incoming calls, greet callers and route calls to appropriate personnel in a timely and efficient manner -Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered -Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification -Assist colleagues and foster an environment of teamwork and collaboration -Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and escalate cases to his/her superior if required**Job Requirements**:
**Educational Qualifications**:
- Education Degree- : Secondary- Major- : Any Discipline**Experience**:
- Years of Experience
- : 2 - 4 Years
- Field of Experience- : Previous experience as call center agent or receptionist
**Skills**:
**Other Requirements**:
- Gender- : Any- Age- : 20 - 40 Years- Preferred Language- : Arabic, English- Duty Shift / Timings- : One Shift / 8:00 am to 5:00 pm**Salary & Benefits**:
- Salary- : Attractive Salary- Other Benefits- : NA**Job Remarks**:
- Job Country- : Kuwait- Nationality- : Kuwait- Career Level- : Mid-Career
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0
Call Center Agent/ Customer Service position
Kuwait City, Al Kuwayt
Ajar
Posted 18 days ago
Job Viewed
Job Description
# Call Center Agent/ Customer Service position Medrar - Kuwait City, Kuwait City Call Center Agent/ Customer Service position (FOR FACILITY MANAGEMENT) Key Responsibilities: • Answer incoming calls professionally and provide information about maintenance services. • Log customer requests and complaints accurately in the system. • Coordinate with maintenance teams to schedule service appointments. • Ensure customer satisfaction through timely follow-ups and effective communication. • Follow up with customers to ensure service completion and satisfaction. • Maintain detailed and accurate records of customer interactions. • Handle emergency maintenance calls and escalate urgent issues appropriately. • Assist in tracking and updating work orders for technicians. • Ensure excellent customer service by addressing concerns promptly via phone. • Handle customer inquiries, email, and live chat. • Log service requests and complaints accurately in the system. • Coordinate with technicians to schedule and track maintenance work. • Provide updates to customers regarding service status. • Maintain records of customer interactions and follow up as needed Requirements • High school diploma or equivalent (bachelor’s degree is a plus). • 0-2 years of experience in a call center or customer service role (preferably in a maintenance or facilities management company). • Strong communication and problem-solving skills. • Ability to handle high call volumes efficiently. • Basic knowledge of maintenance services is an advantage. • Proficiency in using CRM software and Microsoft Office. • Ability to work under pressure and manage multiple tasks. • (Bilingual) Fluent in English / Arabic. Location Kuwait City, Kuwait City --- Minimum Experience Experienced ---
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1
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 3 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
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2
Call Center Agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 11 days ago
Job Viewed
Job Description
Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.
Responsibilities
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the (CRM) system
- Regularly reviewing and updating the customers information in the (CRM) system.
- Collaborate with the call center supervisor and the other call center agents to improve the customer service.
- Ensure to follow the customers service script provided by the company.
- Maintain strong customer relationships.
Requirements:
- High School or secretarial certification
- Strong English and Arabic language skills (written and spoken)
- 6 Months to 2 Years of experience as a Call Center Agents
- Previous experience using CRM system.
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3
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 3 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
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Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
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4
Call center agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 9 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
Job Id: mXT+tqWcxT24nBB/wvlp+BF8j4a/ADZsxj2qKnq9HLxcjZHd4Y1j5uZetFobj93rAmlrregELYp4GOFKloPsiOQ5NQ==
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Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus. Prior experience in a customer service or call center role is preferred. Strong communication skills, both verbal and written. Ability to handle stressful situations and manage customer expectations effectively. Proficient in using computer systems and CRM software. Fluency in Arabic is preferred; knowledge of English is an advantage.
Job Id: mXT+tqWcxT24nBB/wvlp+BF8j4a/ADZsxj2qKnq9HLxcjZHd4Y1j5uZetFobj93rAmlrregELYp4GOFKloPsiOQ5NQ==
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5
Call Center Agent
Kuwait City, Al Kuwayt
HealthCare Dynamics Gen. Trading Company W.L.L
Posted 24 days ago
Job Viewed
Job Description
Job Description To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation. Responsibilities Handle inbound and outbound calls. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Document all customer interactions and tickets in the (CRM) system Regularly reviewing and updating the customers information in the (CRM) system. Collaborate with the call center supervisor and the other call center agents to improve the customer service. Ensure to follow the customers service script provided by the company. Maintain strong customer relationships. Requirements: High School or secretarial certification Strong English and Arabic language skills (written and spoken) 6 Months to 2 Years of experience as a Call Center Agents Previous experience using CRM system.
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6
Call Center Agent
Kuwait City, Al Kuwayt
Nasco Trading
Posted 25 days ago
Job Viewed
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
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This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent
Kuwait City, Al Kuwayt
Alghanim Industries
Posted 28 days ago
Job Viewed
Job Description
Long Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
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Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
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8
Call Center Agent
Kuwait City, Al Kuwayt
Pinnacle Group Co.
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide accurate, valid and complete information by using the right method/ tools.
- Handle customer complaints, provide appropriate solution and alternatives within times.
- Follow communication procedure. standard and policies
- Keeping the department updated with the customer's issues.
- Keeping record of customer interactions, process, file and document
**Requirement**:
- Must be bilingual
- 2-3 experience in the same field
- Preferable experience in F&B Industry
**Language**:
- Arabic (preferred)
- Provide accurate, valid and complete information by using the right method/ tools.
- Handle customer complaints, provide appropriate solution and alternatives within times.
- Follow communication procedure. standard and policies
- Keeping the department updated with the customer's issues.
- Keeping record of customer interactions, process, file and document
**Requirement**:
- Must be bilingual
- 2-3 experience in the same field
- Preferable experience in F&B Industry
**Language**:
- Arabic (preferred)
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9