59 Customer Service jobs in Kuwait City

Join to apply for the Customer Service Representative role at The Cigna Group

Join to apply for the Customer Service Representative role at The Cigna Group

Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.
  
  

Qualification And Requirements

• Bachelor’s degree Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
  
  

Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at The Cigna Group by 2x

REQUIRED CUSTOMER SERVICE REPRENSTTATIVE Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING Guest Experience Expert (Front Desk Agent), PRE OPENING

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Job Overview:

As a Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience.

Key Responsibilities:

• Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards.
• Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues.
• Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently.
• Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications.
• Perform vehicle inspections and prepare comprehensive reports for clients and management.
• Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines.
• Ensure all repair work is completed in compliance with safety standards, and local regulations.
• Maintain a clean and organized work environment.
• Keep accurate records of parts used, labor hours, and repairs performed.
• Stay updated with the latest advancements in luxury automotive technology and best practices.

Skills

Requirements:

• Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment.
• Master Technician certification or equivalent qualification (ASE, OEM training, etc.).
• Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems.
• Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus.
• Proficiency with diagnostic tools, specialized equipment, and software systems.
• Exceptional problem-solving and critical-thinking abilities.
• Ability to work under pressure while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• A customer-centric approach with a strong commitment to delivering the highest quality service.
• Valid driver’s license with a clean driving record.
• Availability to work flexible hours, including weekends or on-call shifts, if necessary.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

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Customer Service Representative

role at

The Cigna Group Join to apply for the

Customer Service Representative

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The Cigna Group Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Job Summary

We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and in-person. Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. Handle and resolve customer complaints or issues efficiently and professionally. Assist with claim submissions, approvals, and follow-up processes. Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. Update and maintain customer records and documentation accurately. Ensure compliance with company policies, procedures, and insurance regulations. Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. Provide feedback on service improvements and customer satisfaction trends. Always maintain confidentiality of information.

Qualification And Requirements

Bachelor’s degree Administration, Insurance, Healthcare, or a related field. Experience working in the Kuwaiti healthcare or insurance market. Familiarity with health insurance regulations and practices in Kuwait. Previous experience in customer service, preferably in the insurance or healthcare sector. Strong communication skills in English and Arabic (verbal and written). Good knowledge of medical insurance terminology and processes. Excellent problem-solving and conflict resolution skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and customer service software (CRM systems).

Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If

you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at The Cigna Group by 2x REQUIRED CUSTOMER SERVICE REPRENSTTATIVE

Guest Experience Supervisor (Front Desk Supervisor), PRE OPENING

Guest Experience Expert (Front Desk Agent), PRE OPENING

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Overview: As a

Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience. Key Responsibilities: Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards. Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues. Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently. Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications. Perform vehicle inspections and prepare comprehensive reports for clients and management. Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines. Ensure all repair work is completed in compliance with safety standards, and local regulations. Maintain a clean and organized work environment. Keep accurate records of parts used, labor hours, and repairs performed. Stay updated with the latest advancements in luxury automotive technology and best practices. Skills Requirements: Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment. Master Technician certification or equivalent qualification (ASE, OEM training, etc.). Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems. Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus. Proficiency with diagnostic tools, specialized equipment, and software systems. Exceptional problem-solving and critical-thinking abilities. Ability to work under pressure while maintaining a high level of attention to detail. Excellent communication and interpersonal skills. A customer-centric approach with a strong commitment to delivering the highest quality service. Valid driver’s license with a clean driving record. Availability to work flexible hours, including weekends or on-call shifts, if necessary.

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Customer Service Representative page is loaded Customer Service Representative Apply remote type On-site locations Kuwait time type Full time posted on Posted Today job requisition id 25008989 Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If

you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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Job Responsibilities: Coordinate and schedule limousine and chauffeur services efficiently Monitor and dispatch drivers in real-time Communicate clearly with drivers and customers to ensure on-time service Track vehicle locations using GPS systems Handle urgent requests, route changes, and last-minute bookings Maintain accurate records of trips, schedules, and driver assignments Work closely with operations, customer service, and fleet management teams Requirements: Previous experience as a dispatcher or in a similar logistics/transportation role (preferred) Strong communication and multitasking skills Proficient in using dispatch or GPS tracking software Good knowledge of Kuwait’s roads and traffic patterns Ability to work in shifts, including weekends or nights if needed

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Job Responsibilities

Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.

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Free housing + free transport
- visa 18 transferable only - Kuwait local hiring only
- Can join within short time
- Contact: 99878895

**Job Types**: Full-time, Permanent, Contract

**Salary**: KD20.000 - KD22.000 per month

Application Question(s):

- Cashiering Experience: 2 years