15 Technical Expertise jobs in Kuwait

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
• Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields
• At least 2 years of experience in an equivalent job position and project management
• Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports
• Only for Kuwait residents

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Kuwait Real Estate Company K.P.S.C. Company Description Kuwait Real Estate Company (AQARAT) is one of Kuwait's leading real estate companies, known for its innovative approach and historical significance. It was the first real estate company to be listed on the Kuwait Stock Exchange and has introduced several pioneering concepts in the region. AQARAT has a significant presence in Kuwait with a portfolio that includes prominent buildings and projects. The company's global footprint spans MENA, GCC, Europe, and the US, where it is recognized for its luxurious residential hubs and investment units. AQARAT aims to provide superior value to its customers and establish a strong presence in leading real estate markets worldwide. Role Description This is a full-time on-site role for a Technical Support Specialist located in Kuwait City. The Technical Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include responding to queries, running diagnostic programs, isolating problems, determining and implementing solutions, and ensuring customer satisfaction through effective issue resolution. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent communication and problem-solving skills Ability to work independently and in a team Experience in the IT field Bachelor's degree in Information Technology, Computer Science, or related field Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Referrals increase your chances of interviewing at Kuwait Real Estate Company K.P.S.C. by 2x Help Desk Technical Tier I Support (52723)

Kuwait City Metropolitan Area 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

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Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Computers, Technology), Any Graduation

Nationality

Any Arab National, Any Nationality

Male

Vacancy

1 Vacancy

Job Description

• Provide first-line technical support to users via phone, email, or onsite visit ensuring timely resolution of issues.
• Diagnose hardware and software problems, implementing effective solutions to restore functionality.
• Maintain accurate records of support requests and resolutions in the ticketing system for future reference.
• Collaborate with IT teams to escalate complex issues, ensuring minimal disruption to business operations.
• Conduct regular system updates and maintenance checks to enhance performance and security.
• Monitor system performance and troubleshoot network issues, proactively identifying potential risks.
• Assist in the setup and configuration of new hardware and software for employees, ensuring seamless onboarding.
• Implement and enforce IT policies and procedures to maintain data security and compliance.
• Stay updated with the latest technology trends and tools to provide innovative solutions for users.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 3-5 years of experience in a technical support role in a fast-paced environment.
• Fluency in English is required; additional languages such as Arabic is a plus.
• Strong knowledge of networking concepts, including TCP/IP, DNS, and VPNs.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with a methodical approach to diagnosing issues.
• Ability to work independently and in a team, demonstrating flexibility and adaptability in a dynamic workplace.
• Demonstrated commitment to continuous learning and professional development in the IT field.

Employment Type

Full Time

Company Industry

• Medical
• Medical Devices

Department / Functional Area

• System Administration
• Network Administration
• Security (IT Software)

Keywords

• IT Technical Support
• IT Support Specialist
• Troubleshooting
• Software Configuration
• Networking

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Computers, Technology), Any Graduation Nationality Any Arab National, Any Nationality Male Vacancy 1 Vacancy Job Description Provide first-line technical support to users via phone, email, or onsite visit ensuring timely resolution of issues. Diagnose hardware and software problems, implementing effective solutions to restore functionality. Maintain accurate records of support requests and resolutions in the ticketing system for future reference. Collaborate with IT teams to escalate complex issues, ensuring minimal disruption to business operations. Conduct regular system updates and maintenance checks to enhance performance and security. Monitor system performance and troubleshoot network issues, proactively identifying potential risks. Assist in the setup and configuration of new hardware and software for employees, ensuring seamless onboarding. Implement and enforce IT policies and procedures to maintain data security and compliance. Stay updated with the latest technology trends and tools to provide innovative solutions for users. Desired Candidate Profile Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Minimum of 3-5 years of experience in a technical support role in a fast-paced environment. Fluency in English is required; additional languages such as Arabic is a plus. Strong knowledge of networking concepts, including TCP/IP, DNS, and VPNs. Exceptional communication skills, with the ability to explain technical concepts to non-technical users. Strong analytical and problem-solving skills, with a methodical approach to diagnosing issues. Ability to work independently and in a team, demonstrating flexibility and adaptability in a dynamic workplace. Demonstrated commitment to continuous learning and professional development in the IT field. Employment Type Full Time

Company Industry Medical Medical Devices Department / Functional Area System Administration Network Administration Security (IT Software) Keywords IT Technical Support IT Support Specialist Troubleshooting Software Configuration Networking Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for IT Technical Support Officer Jobs also searched #J-18808-Ljbffr

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Provide efficient, quality service and assistance to Business Account subscribers.Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery.
- Responsible for service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment.
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience.
- Responsible to close all trouble tickets as per the agreed SLA.
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels.
- Develop and maintain promotion related documentation including appendices in consultation with marketing.
- Provide activation support using parallel activation systems to ensure business continuity.
- Responsible for end-to-end management of Message Manager including system configuration, billing for services and post-sales support.
- Subject matter expert and responsible for raising, collating and prioritizing all business-related change requests.
- Responsible for business testing of products, promotions and changes in RAS.
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS.
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments.
- Responsible to close the RAS related TTs raised as per the agreed SLA.
- Responsible for staff clearance management from an internal lines' perspective.
- Subject matter expert and responsible for raising, collating and prioritizing all business-related change requests.
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments.
- Own and manage strategic technical sales projects as assigned from time to time.
- Manage the MSISDNs Pools for Corporate Channel.
- Product management.
- Design.
- User guide.
- User training.
- Reporting.
- Performance.
- Trouble shooting.
- Managing users.
- Channel creation.
- Make sure no internal lines for any employee after quitting.
- Clear internal Staff lines.
- Calculate due amounts and send it to HR.
- Remove whitelist for board members lines.
- Test users.
- Demo Serial devices (testing).
- Activating & monitoring test SIM’s.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.
- Contribute to the motivation of junior staff, providing day to day assistance where necessary.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.
- Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Other duties as directed by supervisor or other superiors.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

**Qualifications**:
**Bachelor’s Degree in a business or science + Diploma in IT or a related discipline from a**
**recognized**
**tertiary institution.

Admin Assistant

Job Id :100169112

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Description

We are seeking a skilled IT System Administrator & Technical Support Specialist

Job Summary

The IT System Administrator & Technical Support Specialist will be responsible for managing, maintaining, and securing our IT systems, networks, and servers while providing technical support to end-users. This role requires a proactive problem-solver with strong technical expertise, excellent communication skills, and a passion for delivering outstanding IT services.

Key Responsibilities

• System Administration:
• Install, configure, and maintain servers, networks, and IT infrastructure (Windows environments).
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Implement and manage security protocols, including firewalls, antivirus, and data backup systems.
• Perform regular system updates, patches, and upgrades to ensure optimal performance and security.
• Manage user accounts, permissions, and access controls (Active Directory)
• Maintain documentation of IT systems, processes, and configurations.
• Technical Support:
• Provide technical support to end-users, resolving hardware, software, and network issues.
• Assist with onboarding new employees, including setting up workstations, accounts, and software.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• Train end-users on software applications and IT best practices as needed.
• Network & Security Management:
• Monitor and maintain network infrastructure, including routers, switches, and wireless access points.
• Ensure network security by implementing and monitoring firewalls, VPNs, and intrusion detection systems.
• Conduct regular security audits and vulnerability assessments.
  
  

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in IT system administration and/or technical support.
• Strong knowledge of Windows and/or Linux server administration.
• Experience with network protocols, TCP/IP, DNS, DHCP, and VPNs.
  
  

Interested candidates call on 66886335 or mail ur CV on

Please note that this job is available for only immediate joiners. Should start work as soon as possible.

Basic Details

Location : Sulaibiya , Kuwait

Qualification

Posted : Today

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : +965 66886335

Alternate Mobile : Not-Mentioned

Email : Not-Mentioned #J-18808-Ljbffr

Technical Support Position Required In Ardhiya

Featured

• 1 year ago

Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:

Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .

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Featured

• 1 year ago

IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities:

Basic understanding of LAN and WAN.
Network and server infrastructure monitoring and maintenance.
Knowledge of Windows Servers and the FortiGate Firewall.
Operating system, software, and printer installation and configuration.
Odoo ERP System knowledge.
1-2 years of IT support experience is required.
A bachelor’s degree is required.
Transferable Residency is defined under Article 18.
Wage: 300 KWD

If you meet these qualifications and are interested, please send your resume to (emailprotected) .

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