Training Officer
Job Details
Kuwait
XcwJRDFY
27.04.2024
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Full Job Description
- Identify training needs and requirements for all levels of staff, including front-of-house, back-of-house, and management.
- Develop and deliver ongoing training programs to enhance employee skills, knowledge, and performance.
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to improve outcomes.
- Implement and deliver effective training programs to new hires and existing employees, ensuring consistency and quality in training delivery.
- Conduct training sessions on topics such as customer service, food safety and hygiene, product knowledge, sales techniques, and operational procedures.
- Provide ongoing coaching and support to employees to reinforce training concepts and ensure continued skill development.
- Maintain accurate training records, including attendance, evaluations, and certifications.
- Present reports to senior management to demonstrate the impact of training initiatives on employee performance, customer satisfaction, and overall operational success.
- Foster a culture of continuous learning and development by promoting training initiatives and encouraging employee participation.
- Utilize diverse training methods (e.g., lectures, demonstrations, role-playing, e-learning) to cater to different learning styles.
- Collaborate with managers to identify specific training needs within their teams and tailor training programs accordingly.
- Solicit feedback from employees to assess the effectiveness of training programs and identify areas for improvement.
- In addition to the above responsibilities, fulfill any reasonable training-related tasks or requests assigned by line managers, ensuring they align with organizational training goals and policies.
- Assist line managers by fulfilling reasonable tasks or requests assigned to support organizational training goals and policies.
Skills
- Minimum of 3 years of experience in a training or development role, preferably within the restaurant industry.
- Fluent in both Arabic and English, with strong reading and speaking skills in both languages.
- Bachelor's degree in hospitality management or a related field.
- Strong knowledge of restaurant operations, customer service, and training methodologies.
- Excellent communication and presentation skills, with the ability to convey information effectively to the employees.
- Strong organizational and time management skills, with the ability to manage multiple training programs simultaneously.
- Leadership qualities, including the ability to motivate and inspire others, provide constructive feedback, and foster a positive learning environment.
- Proficiency in using training software, learning management systems, and multimedia tools.
- Previous experience in managing training batches, demonstrating effective organization and oversight of training sessions.
- Proficient in Microsoft Excel, Word, PowerPoint, and adept at utilizing these tools for data analysis, documentation, and creating engaging presentations.
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Training Officer
XcwJRDFY
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