Retail Sales Manager (Kuwait)

Full Job Description

Long Description

Job Summary

The Retail Sales Manager is responsible for the management of multi-showrooms.The Retail Sales Manager will be responsible for ensuring that showrooms within his/her area are generating sales and profitability to meet pre-set business targets, s/he will be accountable for effective store operations, and s/he will be responsible for ensuring efficient manpower planning, recruitment, and learning and development. In addition, the Area Sales Manager is responsible for ensuring that each of his/her multi-showrooms are providing best-in-class customer service.

Job Responsibilities

• Conduct periodic multi store visits with structured rotation across relevant stores utilizing Stor IQ high impact + detailed management checklists, time in market estimated at 75%

Provide coaching and mentoring to enhance multi-stores performance, including objectives + talent plan for direct reports / lead monthly manager meeting for relevant stores

Enhance and improve sales performance of all stores under remit, including KPIs such as credit, X care, Accessories performance (value + ratio %s)

Target setting monthly for relevant stores / KPI + exception review

Review weekly / daily marketing communications to ensure store understanding + implementation

Regular review of relevant competition activity with structured feedback to relevant teams

Participation in weekly senior leadership trading meeting

Responsible for driving training agenda + needs / implementation with head office training team as well as localized in house initiatives

Provide support for Sr./Showroom Managers when/ if required.

Responsible for review + improvement of trends in NPS + Mystery shopping scores

Responsible for ensuring team diversity in hiring approach (gender / nationality) and team building initiatives to increase engagement / retention

Responsible for staff performance through coaching and mentoring and implementation of; assessing employees’ development and ensuring sound mystery shopper results.

Responsible for store financial control (P&L, shrinkage targets, cash management, store inventory).

Responsible for store appearance (Layouts, merchandising, planogram implementation, in store branding and POS material).

Build strong working relationships with category, marketing, supply chain, finance, online and facilities support teams

Engagement with all digital change initiatives with leadership team + relevant functions

Build strong working relationships with business partners store (head office + stores)

Candidate Requirements

6+ years' experience in the retail industry, specifically working within a Sales team.

Experience leading store teams

Possess strong business acumen

Possess strong communicational verbal and written skills

Possess strong managerial abilities

High levels of resilience + drive

Can build and maintain strong peer relationships and can excel in cross-functional projects and assignments.

Familiar with retail operations applications such as StorIQ / iRex / SAP / Business Objects / Tableau

Bilingual (Arabic & English)

Education

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