Process Engineer

Full Job Description

Start 2023 by supercharging your IT Career trajectory by working at one of San Fernando Valley's premier IT Managed Services Provider!

We are seeking a full-time Help Desk Engineer II professional to work a hybrid schedule, remotely as well as onsite at our clients' locations throughout the Greater Los Angeles, Ventura, and Orange County areas. Our company provides Managed IT Services for businesses of all types and sizes located throughout the US that still fosters a family-like company culture. Our customers cover a wide range of industries. Although this is a hybrid/remote opportunity, the ideal candidate will reside within a reasonable commuting distance from the home office in Chatsworth, as the position requires working not only remotely but occasional visits to clients. Our next Help Desk Engineer II should be a dual threat with a strong technical prowess and mid/high-level knowledge of Windows servers and network routers & switches, and a balance between technical and consultative skills.

Your daily responsibilities will include:

1. Processing and completing eligible Desktop, Server, and Network repair tickets
2. Troubleshooting, configuration, and deployment of Windows 2016-2019
3. Performing proactive and scheduled maintenance on client computer systems
4. Management of monitoring systems and alerts, as well as ongoing refinement of alert thresholds
5. MS Office 365 environments with domain synchronization and migrations including Exchange and SharePoint Online
6. VMware Hyper-V virtualization infrastructure build-out experience
7. Management of client Windows Server environments including Active Directory high-level management and Group Policy
8. Azure AD and Intune experience
9. Implementation and management of client firewalls and network routing including Cisco Meraki, SonicWALL, and Cisco
10. Management of client layer 2/3 HPE, Aruba, Cisco, Cisco Meraki, and Ubiquiti managed network switches (adding and removing VLANs, configuring ports, documenting all changes)
11. Active Directory: Expert or high level not only reset password/create users
12. Group Policy objects: Create, troubleshoot, modify
13. Remote Management and Monitoring (RMM) Systems: N-able, Datto, ConnectWise, Kaseya
14. Ticketing Systems: ConnectWise Manage, Autotask
15. Documentation Platform: IT Glue, Hudu, Passportal
16. Backup Software and BDR appliances: Troubleshooting configuration, deployment

100% Employee paid Med/Den

401k Employer Match

Certification reimbursement with PTO for testing

STD, LTD, Life Insurance

PTO/Vacation

• 3-5+ years of relevant experience specifically in Server and Network management
• A valid driver's license, personal vehicle (for when you need to go see clients), and automobile insurance
• An AA or Bachelor's degree in Information Systems desired, but not required
• Microsoft Certification or Cisco or SonicWALL certifications are highly encouraged
• Prior work experience with a Managed Service Provider
• Lives locally in the Los Angeles county or surrounding counties within Southern California
• Must reside locally - this is NOT a 100% remote position but a hybrid position that requires working at Chatsworth office and client onsite visits occasionally