IT Manager

Full Job Description

IT Manager

• Set and enforce policies/procedures for computer systems operation and data processing.


• Oversee the hiring and training of IT service technicians and operators


• Direct the operations of IT service representatives to ensure the effective performance of job duties.


• Ensure the availability of required hardware, software, and other tools necessary for the delivery of high-quality IT service


• Carry out analysis of an organization’s IT structure to identify operational leaks and effective strategies for improved processes.


• Conduct inspections to ensure IT equipment and workstations are operational


• Oversee the maintenance, rep, air, or replacement of faulty machines.


• Communicate with clients to identify their requirements and facilitate the process of meeting their needs


• Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks


• Workaround annual budgets to achieve set objectives and targets.


• Maintain up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.


• Oversee the installation and setup of IT workstations and network


• Supervise the activities of the customer service team to ensure compliance with set customer service standards and procedures


• Maintain accurate inventory of hardware, software, and other relevant technological tools


• Proffer recommendations to management on appropriate action plans for improved services


• Ensure the security and integrity of the information database.

Skills:

• Experienced professional in the field of IT with an in-depth knowledge of managing a company's computer systems.


• Proficient in fixing issues, maintaining systems, and modifying the IT components as per requirement.


• Possess in-depth knowledge of handling all network system requirements of a company.


• Professional education in IT and related fields with an emphasis on system management and control.


• Fluent collaborator with a knack for coordinating with different team members.


• Impeccable command of networking, communication, and soft skills to get the best working output.