Emergency Dispatch Supervisor
Job Details
Kuwait
HealthCare Dynamics Gen. Trading Company W.L.L
Posted today
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Full Job Description
- This position will be physically located in Kuwait in support
of LOGCAP**
- This position will be physically located in Kuwait in
support of LOGCAP**
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
- Supervises the processes of the communications center.
- Records data and updated relative databases and/or reports.
- Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead
- Gathers data and conducts analysis to improve processes as required
- Oversees the training of new employees
- Develop internal Emergency Services weekly and monthly training and continuing organizational education for the work center
- Provides Emergency Medical Dispatch Certification Class for new employees
- Ensures Communication Center equipment is operational
- Responsible for creating and updating work instructions.
- Provides recommendations on how to ensure the call center functions more effectively and efficiently.
- Performs other duties or assignments as required.
- Minimum Qualifications: One-Year of education may be substituted for one year of experience.
- Bachelor’s degree, preferred
- Must be a U.S. Citizen
- Must have an active Secret Clearance
- Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
- Certifications:
- International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness
- International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator I and II
- American Heart Association CPR
- Emergency Medical Dispatch (EMD) Instructor certification, preferred.
- Experience:
- 5 years’ experience as a Police, Fire, and/or Emergency Medical Services Call Center, 911 Communications Center, preferred.
- Must have the ability to communicate clear, concise, and effective messages with a very diverse customer base.
- Applicant must have a demonstrated knowledge of communication center policies and procedures
- Skills:
- Excellent computer, interpersonal, oral, and written communication skills required.
- Computer skills include a working knowledge of Microsoft Word, Excel, and Outlook.
- Leadership skills working with subordinate personnel in forming teamwork, judgment, and ability to interface with a variety of customers.
- Working Conditions and Physical Requirements:
- Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 130 degrees in the summer months).
- Includes some industrial production environment conditions as well.
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
- Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies.
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Emergency Dispatch Supervisor
HealthCare Dynamics Gen. Trading Company W.L.L
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