Customer Service Specialist
Job Details
Kuwait
house of light
24.04.2024
Want updates for this and similar Jobs?
Full Job Description
Job Description:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide information, answer inquiries, and resolve customer issues or concerns.
- Follow company policies and procedures while assisting customers.
- Accurately document all customer interactions and transactions in the CRM (Customer Relationship Management) system.
- Meet or exceed performance goals, including call quality, productivity, and customer satisfaction metrics.
- Collaborate with other team members and departments to resolve complex customer issues.
- Upsell or cross-sell products and services when appropriate.
- Stay updated on company products, services, and promotions to provide accurate information to customers.
- Maintain a positive attitude and patience when dealing with challenging customers.
- Adhere to call center scripts and guidelines to ensure consistent service delivery.
- Continuously strive to improve customer service skills and product knowledge through training and development programs.
- Follow compliance and regulatory requirements related to customer interactions and data privacy.
Requirements:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or call center environment is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and navigate computer systems efficiently.
- Willingness to work in a fast-paced and dynamic environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Familiarity with CRM software and call center technology is beneficial.
- Commitment to providing exceptional customer service and satisfaction.
- Ability to work independently and as part of a team.
Skills
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Ability to work under pressure
- Strong organizational skills
Report Job
Customer Service Specialist
house of light
Report to WhatJobs
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.