Customer Service Representative
Job Details
Kuwait
confidential
27.04.2024
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Full Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Collaborate with the technical team to solve ongoing issues with a product or service.
Skills
- Proven customer support experience.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Commendable presentation skills to convey important points to the audience effectively.
- Good time management and organizational skills that contribute to a rise in overall productivity.
- Proficient in operating the latest versions of appropriate CRM software and Office Suite.
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Customer Service Representative
confidential
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