Coordinator Riders

Full Job Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwideJob Description

This is an administrative and operational role that primarily focuses on coordination on all rider’s related issues.

What's On Your Plate?

Monitor and improve the Rider Performance and ComplianceCoordinate Rider Recruitment for the allocated zonesCoordinate rider roster with proper allocation of shifts/breaks/off-days etcCoordinate rider onboarding and training schedule with the Rider Trainer and Rider SupervisorCoordinate with riders to solve customer or vendor-related issuesTrack order-related issues and find out if the issue happened from the Logistics side or the vendors’ endWork with other functions in Operations to identify and resolve issuesProvide support in any additional tasks requested by the department managerWhat Did We Order?

Strong communication skills, both written and verbal, in a cross-cultural setting.

Arabic and English language fluency is requiredAbility to manage multiple tasks at the same time with cross-functional teamsUnderstanding of different areas/locations in KuwaitAbility to handle irate individuals in a calm and professional mannerAbility to work under pressure and handle stressAdvanced Skills in MS Office, Google Docs, and Google SheetsWell-organized, with excellent team-player qualities.Agile and highly adaptable to a fast-paced work environment#J-18808-Ljbffr#J-18808-Ljbffr