Career Opportunities: Senior Manager, IT Service Solutions (13348)
Job Details
Full Job Description
Career Opportunities: Senior Manager, IT Service Solutions (13348)Requisition ID 13348 - Posted - IT (851) - Business Applications (214) - Corporate - IT corporate
Job Summary/Purpose:
SAP IT Service Solutions Senior Manager reviews all the
support solutions provided to Service department, advice best IT
Business Applications for smooth operations and act as an integration
point with the Business.
Responsibilities:
1.
Establish ways to apply technology to business processes, with
specialization in core module of Service Operations.
2. Monitor SAP
Service Business Process on updates and innovative solutions to
improve user experience (UX).
3. Monitor ICT project planning,
resource and budget and overall project administration.
4. Research
and provides information on technical trends.
5. Consult with
program/project management to develop appropriate technical solutions.
6. Monitor the project timelines, quality guidelines of project
deliverables and detect any variances; Take corrective action/s as
required to streamline the project schedules.
7. Contribute to
information technology systems integration into the business by
guiding employees on using technology in an efficient manner.
8.
Review the training presentations to the employees in order to enhance
the technical know-how and applications in the business.
9. Review
the periodic reports on the status of implementation processes.
10. Assess technology trends and provide recommendations for
system improvements.
11. Analyze the business technical
requirements and recommend viable options, which best suit, the
requirements and deliver optimized results.
12. Monitor the
documentation of the installation process and other project
information, providing consulting help whenever needed.
13. Manage
business crisis, which may involve complex technical hardware or
software problems.
14. Maintain up to date information on the
latest technologies and knowledge of ABAP in addition to
specialization on any one or more modules.
Minimum
Requirements:
Educational Qualifications and Experience:
Bachelor degree with 12 years of experience OR Diploma in Computer
Science with 12 years of experience. (Minimum 5 years of relevant SAP
related experience, and minimum 4 end-to-end SAP implementation
experience)
Certification and Licensure: SAP Certification
in any module / PMP
Career Opportunities: Senior Manager, IT Service Solutions (13348)
Al-Sayer Group
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